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TD

Head of Technology – AI Operations, Observability

TD

High-impact leadership role at TD guiding enterprise technology operations and AI strategy. Influencing initiatives in observability, resilience, automation, and customer stability across critical technology services.

Posted 6/20/2026full-timeMount Laurel • New Jersey, New York • 🇺🇸 United StatesLead💰 $200,000 - $280,000 per yearWebsite

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Hard Skills
AIOpsSREobservabilityoperational automationAgile deliverytelemetry standardssignal qualityincident lifecyclepredictive operationsservice availability
Soft Skills
influence senior stakeholderslead through ambiguityalign teams to measurable outcomescreate culture of accountabilityinnovationcontinuous improvement
Tools & Technologies
DynatraceDatadogSplunkPagerDutyRunDeckPowerBI
Certifications & Qualifications
Undergraduate degreeTechnical Certificate
Industry Keywords
incident intelligenceoperational visibilityplatform rationalizationcost optimizationdigital bankingcore banking

Tech Stack

Tools & technologies
Splunk

About the role

Key responsibilities & impact
  • Define and execute the enterprise strategy for Observability, AIOps, SRE, and incident intelligence.
  • Lead global teams responsible for the platforms, practices, and product roadmap that enable 24x7 operational visibility and resilience across critical technology services.
  • Drive the next phase of transformation from reactive monitoring to predictive, AI-assisted operations by advancing telemetry standards, improving signal quality, and scaling automation across the incident lifecycle.
  • Partner closely with engineering, platform, and application teams to embed observability into design, build, and run practices, while also leading vendor strategy, platform rationalization, and cost optimization.
  • Build trusted partnerships across engineering, infrastructure, architecture, risk, and control functions to deliver secure, stable, and scalable operational outcomes.
  • Establish governance and guardrails for AI.
  • Improve service availability and reduce customer-impacting outages.
  • Enable faster recovery and proactive issue prevention.
  • Enhance reliability of digital and core banking platforms.

Requirements

What you’ll need
  • Undergraduate degree or Technical Certificate
  • 15+ years of development and technology delivery experience with Agile Delivery Experience preferred
  • Strong experience with APM, Event management, Operational Automation and Reporting Platforms Including Dynatrace, Datadog, Splunk, PagerDuty, RunDeck, PowerBI.
  • Demonstrated ability to influence senior stakeholders, lead through ambiguity, align teams to measurable outcomes, and create a culture of accountability, innovation, and continuous improvement.

Benefits

Comp & perks
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
  • Banking benefits and discounts
  • Career development
  • Reward and recognition