Contact Center Representative – Credit Card

Customer Support Representative in Contact Center providing quality customer service and sales opportunities. Assisting customers with financial transactions and inquiries while navigating multiple systems.

Posted 6/27/2026full-timeRemote • New Jersey, North Carolina, South Carolina • 🇺🇸 United StatesJunior💰 $22 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

The ideal candidate must demonstrate strong customer service skills and the ability to effectively communicate and collaborate within a team. Consistent performance in managing customer inquiries and transactions while adhering to policies and procedures is essential.

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceFinancial TransactionsSalesRetail ExperienceBanking ExperienceContact Center Experience

Soft Skills

Interpersonal SkillsVerbal CommunicationCollaborationProblem SolvingPerformance Management

Tools & Technologies

PC SkillsSoftware ApplicationsCurrent Technology

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer RelationshipsRisk ManagementBusiness GrowthCustomer Inquiries

About the role

Key responsibilities & impact

Promote strong and lasting Customer relationships in a Contact Center environment
Provide quality customer service and sales efficiently and professionally
Understand customer needs and identify opportunities to grow the business
Support customers with various inquiries through phone, written, chat or other channels
Complete a broad range of financial transactions accurately and efficiently
Follow bank policies and procedures reducing risk to customers and the business
Participate fully as a collaborative member of the team
Engage in personal performance management and ongoing development activities

Requirements

What you’ll need

High School Diploma or GED
1+ years of related customer service experience or equivalent work experience
Experience in Retail, banking, or contact center preferred
Excellent interpersonal and verbal communication skills
Ability to assist customers on the phone for long periods
Must have PC skills with the ability to use/learn current technology and software applications
Must be able to effectively support customers using designated primary language (Spanish and/or English)

Benefits

Comp & perks

Health and well-being benefits
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development opportunities
Reward and recognition programs