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Product Owner – Authentication, Client Adoption
TDProduct Owner focusing on client authentication and digital servicing in online banking. Leading migration initiatives for enhanced security and user experience.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product ownership and management within financial services, focusing on client authentication and migration strategies. Proficient in Agile methodologies and cross-functional collaboration to ensure compliance with security and regulatory standards.
Highest-signal resume keywords
Product OwnershipClient Migration StrategyAgile MethodologiesDigital SecurityRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementClient AuthenticationAccess ManagementMulti-Factor AuthenticationData AnalysisSuccess Metrics TrackingBacklog PrioritizationDelivery PlanningRisk AssessmentControl Design
Soft Skills
Cross-Functional CollaborationUser Perspective ThinkingCommunication SkillsStakeholder ManagementProblem Solving
Tools & Technologies
AgileScrumKanbanOnline Banking PlatformsClient Support Systems
Industry Keywords
Financial ServicesDigital PlatformsOperational RiskInformation SecurityRegulatory Compliance
About the role
Key responsibilities & impact- Own the end‑to‑end strategy, roadmap, and delivery for the business client authentication token migration as well as servicing initiatives, aligned to TD’s security, risk, and client experience standards
- Translate business and client needs into clear product requirements, prioritized backlogs, and executable delivery plans
- Lead iterative delivery using TD’s Agile practices, ensuring measurable outcomes and controlled risk
- Design and execute a phased, scalable client migration and strategy from the legacy token device to the new device type
- Collaborate closely with technology teams to update and enhance contextual help and education for users within the online banking platform
- Partner with Technology, Operations, Fraud, FCRM, Billing and Client Support teams to ensure secure provisioning, activation, billing and decommissioning processes
- Anticipate and mitigate client, operational, and reputational risks associated with access changes to business online banking
- Act as the single point of accountability for cross‑functional delivery, managing dependencies across platform teams, vendors, and business partners
- Drive clear and timely internal and client‑facing communications, in partnership with Sales, Client Experience, and Communications teams
- Ensure all migration activities comply with information security, operational risk, privacy, and regulatory requirements
- Partner closely with Risk and Compliance teams to support risk assessments, control design, testing, and audit readiness
- Define and track success metrics such as client adoption, activation rates, access issues, incident volumes, and client experience outcomes
- Use data and feedback to inform decisions, prioritize enhancements, and refine migration approaches over time
Requirements
What you’ll need- 5+ years of experience in product ownership, product management, or business delivery within financial services, technology, or digital platforms
- Experience leading or supporting complex client migrations, access changes, or platform transitions at scale
- Strong understanding of digital security, authentication methods, or access management (tokens, credentials, multi‑factor authentication, etc.)
- Ability to think from the user’s perspective across segments (small businesses, Commercial and Corporate clients)
- Understanding of client pain points that may lead to confusion, errors, or support calls
- Comfort using qualitative insights (support tickets, call drivers, feedback) to support enhancements
- Proven ability to lead delivery across multiple stakeholders and disciplines, including Technology, Operations, Risk, and Client teams
- Experience working in Agile / Scrum / Kanban environments as a Product Owner or equivalent role
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs