Senior Business Systems Analyst, Service Now

Business Systems Analyst at TD focusing on system requirements and specifications within technology solutions. Engaging with stakeholders to ensure product alignment and testing outcomes throughout project lifecycles.

Posted 6/29/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$81,600 - CA$115,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in translating business requirements into detailed functional specifications, with a strong focus on ServiceNow integration projects and Agile delivery methodologies. Proven ability to collaborate with stakeholders and support project management activities throughout the project lifecycle.

Highest-signal resume keywords

ServiceNow Integration ProjectsServiceNow BSAAgile DeliveryITIL Process/ITSM SolutionsServiceNow Certifications - Certified Systems Administrator (CSA)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System RequirementsFunctional SpecificationsNon-Functional SpecificationsTesting SupportProject ScopingRisk IdentificationQuality Management ReviewsBusiness Analysis

Soft Skills

CollaborationCommunicationProblem-Solving

Tools & Technologies

ConfluenceJIRA

Certifications & Qualifications

ServiceNow Certifications - Certified Systems Administrator (CSA)SAFE Agile 6.0

Industry Keywords

ITILITSMAgile Delivery

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Provide support and produce detailed system requirements and technical / functional specifications in alignment with standards and frameworks.
Work in close partnership with business partners / technology / project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.
Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners (e.g., Solution Architects and Developers).
Define, document and translate business requirements into detailed functional specifications and non-functional specifications.
Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
Support and contribute to project management activities by taking part in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and supplying prompt notification and escalation of possible issues/problems to the Project Manager.
Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements.
Support collaboration with key stakeholders to find solutions, assess impact to existing work processes and systems, and how to manage the integration.
Maintain ongoing communication with all stakeholders throughout the project lifecycle.

Requirements

What you’ll need

Undergraduate degree or Technical Certificate
5-7 years relevant experience
Experience in driving ServiceNow Integration Projects - 2 years
ServiceNow BSA - 5 years
Confluence/JIRA - 3 years
Agile Delivery - 3 years
ITIL process/ITSM solutions - 3 years
Service Now Certifications - Certified Systems Administrator (CSA) - MUST
Agile Delivery - SAFE Agile 6.0 - MUST
ServiceNow Certifications - Any module related certification - NICE TO HAVE
ITIL - ITIL Foundational - NICE TO HAVE
Agile Delivery - SAFE PO/PM 6.0 - NICE TO HAVE

Benefits

Comp & perks

health and well-being benefits
savings and retirement programs
paid time off
banking benefits and discounts
career development
reward and recognition programs