Contact Center Representative II

Contact Center Representative servicing auto loan customers, promoting strong relationships in a fast-paced inbound setting. Completing financial transactions while providing efficient customer solutions.

Posted 7/2/2026full-timeRemote • Florida, New Jersey, South Carolina • 🇺🇸 United StatesJunior💰 $23 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities in a fast-paced contact center environment, with a focus on financial transactions and relationship building. Bilingual proficiency in English and Spanish enhances communication and service delivery for diverse customer needs.

Highest-signal resume keywords

Customer ServiceContact Center ExperienceBilingual (Spanish)Financial TransactionsInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial TransactionsContact Center TrainingCustomer Inquiry Resolution

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten Communication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Auto Loan ServicesRetail Customer ServiceBanking

About the role

Key responsibilities & impact

Services auto loan customers, dealerships, and financial institutions
Provides quality Customer service and solutions in a fast-paced, inbound Contact Center
Completes a broad range of financial transactions with accuracy and efficiency
Promotes strong and lasting customer relationships by understanding needs and providing solutions

Requirements

What you’ll need

High School diploma or GED
1+ years of related experience
Retail Customer service, banking, or Contact Center experience preferred
Successful completion of standard Contact Center training
Excellent interpersonal, verbal and written communication skills required
Must be able to adhere to a set schedule which may include weekends, late nights, and holidays
Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Career development opportunities