Inside Sales

• Responsible for obtaining mortgage business volume from independent brokerage firms
• Provide ongoing support to broker community
• Field broker inquiries and prospect new business
• Contribute to operational improvements

Inside Sales Manager

Customer Support

• Create an exceptional customer experience with every customer interaction and contribute to ongoing improvement
• Complete a broad range of financial transactions accurately and efficiently
• Assist with responding and resolving customer concerns
• Identify customer needs and determine solutions to problems
• Support the achievement of business objectives by supporting advice goals
• Promote products and services
• Participate fully as a member of the team and contribute to a positive work environment

Customer Experience Associate

Call Center Representative

• Assist inbound customers with account inquiries and issue resolutions
• Provide personalized support and deliver legendary customer service
• Achieve performance objectives and goals
• Actively participate in ongoing training and coaching

Contact Center Representative II, Everyday Banking

Financial Crime

• Conduct analysis of transactional activity to identify risks, trends, and potential suspicious activity
• Determine whether further investigation is required
• Prioritize and manage own workload to meet service level requirements for service and productivity
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions/activities as necessary
• Act as a key resource/specialist owner or representative by providing technical subject matter expertise, analysis, or operational process support on AML/ATF and other sanctions-related matters
• Contribute to the identification and implementation of new products, operating workflow, additional services/products/applications, or operational efficiencies
• Run and review information against various lists and guidelines; ensure accuracy and flag deviations
• Manage and process activities with multiple steps, systems, and jurisdictions; focus of work is weekly, monthly or longer with additional ad-hoc responsibilities as required
• Find opportunities to improve service delivery and support operational improvement
• Ensure necessary due diligence to support the accuracy of all transactions/activities

Financial Crime Risk Investigative Analyst

Product Analyst

• Support product management in completing both strategic and tactical initiatives
• Evaluate product metrics, trends, and data and come to new conclusions
• Manage small projects from analysis to implementation
• Analyze new business opportunities to assess effects on workflow
• Liaise with vendors to coordinate product enhancements

Senior Product Analyst

Business Analyst

• Provides support and delivery of requirements and work packages on low complexity projects/initiatives
• Leads Requirements Management/work packages for Tier 5 low to moderate risk and regulatory projects
• Identifies and leads problem resolution
• Collaborates with project manager and business sponsor to ensure resources are assigned for successful delivery

Business Analyst II

Data Engineer

• Leading authority on data engineering concepts, principals, practices and standards
• Sets the direction and oversees the work of other Data Engineering professionals on complex, highly-visible projects
• Establishes and leads Data engineering working groups to achieve goals
• Provides consultative and strategic guidance to executive leadership
• Responsible for advancing data engineering practices through processes and tools
• Executes on Data Engineering strategy as it relates to the introduction of tools, automation and better delivery processes
• Leads the creation of solution options and ultimately a comprehensive end-to-end solution
• Acts as an application SME through the design and development lifecycle

Principal Data Engineer

Compliance

• Oversee a team providing advice on regulatory requirements
• Identify and manage risks within the organization
• Conduct analysis and reporting at the functional level
• Build relationships with key stakeholders
• Prepare communications, reports, and presentations

VP Compliance – Trade Surveillance, Communications

Manager

• Manage a team of Business Insights & Analytics specialists
• Collaborate with internal stakeholders to support business decisions and strategies
• Ensure team collaboration with partners on business problems and provide analytical advice

Manager, Analytics & Insights

Security Engineer

• Defines, develops and implements Technology Controls / Information Security related policies and programs
• Provides specialized expertise and guidance on assessing risks
• Identifies potential gaps and provides security solutions to mitigate risks
• Participates on complex projects and provides reporting, analysis, and assessments
• Acts as a lead expert resource for project teams and outside vendors

Information Security Specialist – Global Examination, Ongoing Supervision

Risk

• Manage a portfolio of governance and control activities for moderately complex or high-risk business areas
• Implement policies/processes and/or initiatives to meet governance and control guidelines
• Act as a technical lead on key control initiatives
• Develop and document a comprehensive inventory of processes and controls
• Review end-to-end processes and controls and connect issues and control deficiencies across BUs

Governance & Risk Reporting

• Maintain and update the US Compliance Regulatory Change policy, procedures, and job aids
• Collect US regulatory change information and coordinate responses to Global Regulatory Compliance
• Monitor US adherence to Global Regulatory Change Standards
• Perform quality control checks of key USCRCO process steps prior to closure
• Complete the final quality control review of all regulatory implementations and projects prior to closure
• Support governance meetings with Regulatory Change Leads across the bank
• Produce routine and ad hoc regulatory change and inventory reporting, including metrics

Compliance Manager – Governance & Reporting

Financial Planning and Analysis

• Provides strategic finance advice, analysis, and support for key business areas
• Proactively manages senior relationships to provide decision support and guidance
• Conducts financial analysis, reviews, and audits to support functional goals
• Acts as an advisor to senior management in the field of specialty
• Completes complex projects requiring specialist knowledge and integration of cross-functional processes

Finance Manager – Productivity and Financial Profitability

• Provides specialized business governance and control related advice/support to management/leadership
• Leads on the implementation of governance and control initiatives
• Manages a set of business governance and control work activities requiring coordination across multiple areas
• Reviews processes and controls and connects the dots across issues and control deficiencies
• Supports/manages the integrated implementation of policies/processes/procedures/changes across multiple functional areas
• Provides subject matter expertise to projects/initiatives

Senior Governance and Control Analyst

• Ensure ongoing compliance with the Investment Company Act of 1940, FINRA, SEC rules, and other applicable state and federal securities laws
• Assist in regulatory requests and exams, and help manage responses to State, FINRA, and SEC inquiries
• Help mitigate risk and ensure the firm meets regulatory obligations
• Develop and prepare compliance reports on risks and trends
• Monitor changes in applicable laws and regulations and advise senior management on potential impacts and required actions

TD