Customer Service Associate Representative

The Cigna Group

Customer Service Associate Representative responding to pharmacy inquiries and assisting patients with their benefits. Focused on empathetic customer service and effective communication.

Posted 5/23/2026full-timeHonolulu • Hawaii • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $19 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

call center experiencemedical insurance experiencepharmacy experienceMicrosoft OfficeOutlook

Soft Skills

communication skillscustomer service skillsempathy

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

pharmacy benefitsprescription refillsbilling questions

About the role

Key responsibilities & impact

Responding to phone inquiries from patients
Helping patients understand their pharmacy benefits
Assisting patients with prescription refills, scheduling shipments, and addressing billing questions
Documenting all interactions with patients

Requirements

What you’ll need

High School Diploma / GED required
1 year of relevant call center experience preferred
1 year Previous medical insurance or pharmacy experience preferred
General PC knowledge including Microsoft Office and outlook
Excellent communication skills (verbal and written)
Empathetic and genuine customer service skills

Benefits

Comp & perks

Comprehensive range of health-related benefits including medical, vision, dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Eligibility for an annual bonus plan