Senior Enrollment/Billing Analyst

The Cigna Group

Enrollment/Billing Senior Analyst managing complex client accounts at Evernorth Health Services. Responsible for billing and collections support with a strong focus on customer service and accuracy.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $20 - $30 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

billingaccountingcollectionsaccount reconciliationdata analysisfinancial reportingelectronic invoicing10 key proficiencyExcelMicrosoft applications

Soft Skills

analytical skillsattention to detailproblem solvingtime managementprioritizationresponsivenesssense of urgencymulti-taskingcommunication skillsleadership

Tools & Technologies

GenasysSAPPCRSaccounting systemsmatrix partnerscustomer service toolsreporting toolsfinancial performance tracking toolsadministrative toolsbilling systems

Certifications & Qualifications

High School DiplomaBachelor's degree

Industry Keywords

accounts receivableclient accountscollections processesdelinquency reportscustomer expectationsfinancial riskprocess improvementsmember eligibilityrate variancesspecial charge bills

About the role

Key responsibilities & impact

Manage assigned portfolio of complex client accounts
Perform tasks related to collections processes and procedures
Research/respond to billing or payment inquiries within established turnaround times. Escalate issues as needed.
Work with third party administrators, brokers and/or clients directly to reconcile accounts receivable
Facilitates conference calls or meetings with internal and external parties
Extensive research related to member eligibility and rate variances
Analyze client data utilizing various reports and resources
Process group renewals, new business, terms and revisions
Account reconciliation on a periodic basis
Calculate and create special charge bills as needed
Monitor delinquency reports and send communication to TPA partners
Peer audit process to ensure quality and mitigate financial risk or exposure
Responsible for achieving or exceeding daily goals, quality goals, and individual development
Ensures appropriate use of tools to track and monitor the financial performance of customers
Work with matrix partners to resolve customer disputes and rate issues
Partners with matrix organizations to ensure that appropriate action is taken to identify and implement high potential process improvements
Understand and use accounting concepts
Prepare monthly and other requested ad hoc reporting
Provide both internal and external customer service
Process, review and understand multiple systems inputs
Special project support as needed
Electronic Invoicing
Application of financial payments to accounting systems
Filing and other general administrative duties
Account reconciliation on a periodic basis
Knowledge/understanding of the interrelationships between CIGNA HealthCare matrix partners.

Requirements

What you’ll need

High School Diploma or equivalent experience is required; Bachelor’s degree preferred
3+ years work experience in billing, accounting, or collections role
Proficient in 10 keys
Strong knowledge of Excel
Genasys, SAP, PCRS system knowledge preferred, or quick learner of new applications and systems
Analytical, attention-to-detail, and quality-oriented
Knowledge of MicroSoft applications
Ability to demonstrate solid problem solving skills
Demonstrate ability to manage time and prioritize appropriately
Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients
Ability to multi-task and shift priorities
Demonstrate strength and understanding of customer expectations and "sense of urgency" resulting in the ability to influence the organization to meet and exceed customer expectations
Ability to work independently and pro-actively
Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization
Demonstrate leadership and motivational skills in fast-paced environment
Strong interpersonal skills.

Benefits

Comp & perks

comprehensive range of benefits
health-related benefits including medical, vision, dental, and well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
minimum of 18 days of paid time off per year
paid holidays
eligible to participate in an annual bonus plan