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Operating Effectiveness Manager
The Cigna GroupOperating Effectiveness Manager leading a team for process improvement initiatives at Cigna. Focused on enhancing operational efficiency through data analysis and stakeholder engagement.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
process mappingflowchart creationbusiness process designbusiness process improvementdata analysistransformation planningworkflow optimizationLean Six SigmaAgile methodologiesDevOps methodologies
Soft Skills
communicationpresentationstakeholder engagementmentoringrelationship buildingproject managementinnovation drivingproblem solvingadaptabilityprioritization
Tools & Technologies
VisioPowerPointExcel
Certifications & Qualifications
Six Sigma
Industry Keywords
transformation roleoperational best practicesbusiness projectsimprovement initiativesexecutive insightsevidence-based recommendationsstrategic objectivesprocess reviewgaps identificationefficiency enhancement
About the role
Key responsibilities & impact- Lead a team of consultants conducting deep dive assessments and process review initiatives across operational areas.
- Identify gaps, optimize workflows, and support improvement projects.
- Mentor Lean Six Sigma consultants on their day-to-day project management.
- Validate process maps and assess current workflows to identify gaps or structural issues that require improvement.
- Build relationships with senior leaders across various business areas.
- Drive innovation programs aligned with strategic objectives.
- Generate executive insights through data analysis and support evidence-based recommendations.
- Design long-term transformation plans and present proposals to enhance efficiency.
Requirements
What you’ll need- At least 10 years of experience in a transformation role at Cigna or a similar business.
- Experience supporting business projects, improvement initiatives, or acting as a subject matter expert.
- Strong communication, presentation, and stakeholder engagement skills.
- Ability to work effectively in evolving environments, manage competing priorities, and follow work through to completion.
- Solid understanding of business processes, structures, and operational best practices.
- Familiarity with Agile and DevOps methodologies.
- Six Sigma or similar process improvement certification.
- Proficiency in process mapping and flowchart creation tools, including Visio.
- Strong working knowledge of PowerPoint and Excel.
- Understanding of Agile concepts.
- Knowledge of business process design and improvement techniques.
Benefits
Comp & perks- Competitive salary.
- Multicultural and hybrid working environment.
- Private Medical Insurance.
- Employee wellbeing benefits.
- Educational development program to support your professional growth.