Account Manager – 18 Month Contract

The Cigna Group

Account Manager responsible for daily account activity and client satisfaction at Express Scripts Canada. Managing core service delivery, operational performance, and client relationships in a hybrid work environment.

Posted 7/9/2026contractMississauga • 🇨🇦 CanadaMid-LevelSenior💰 CA$92,300 - CA$103,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and delivering operational excellence in the Health Care Insurance and Benefits Industry. Proficient in strategic planning, project management, and effective communication to enhance client satisfaction and retention.

Highest-signal resume keywords

Client Relationship ManagementProject ManagementStrategic ThinkingBilingual CommunicationHealth Care Insurance Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational Performance TrackingService Delivery ManagementChange ManagementDocumentation MaintenanceResource Management

Soft Skills

Interpersonal SkillsCollaborationInfluencing SkillsTime ManagementPresentation Skills

Industry Keywords

Business-to-Business ServiceClient ServicesHealth Care InsuranceBenefits IndustryAccount Management

About the role

Key responsibilities & impact

The Account Manager in Sales and Account Management and Client Services is responsible for daily account activity and for the core service delivery to assigned clients.
Managing the day-to-day client relationship, the Account Manager is responsible for the overall satisfaction and retention of assigned book of business.
The primary focus for the position is executing client-specific operational deliverables, monitoring service trends, providing proactive service-related consultation, and owning issue resolution.
The Account Manager is responsible for tracking operational performance guarantees and maintaining documentation for client review.
Utilizes technology, tools, processes and resources to anticipate and exceed clients needs and expectations.

Requirements

What you’ll need

Post-secondary education or equivalent in related work experience
5+ years experience in a business-to-business service relationship
Experience in Health Care Insurance and or Benefits Industry is considered a strong asset
Excellent interpersonal skills to influence and facilitate change management
Proven planning, time and resource management skills
Strong Project management skills and proven ability to excel at strategic thinking and planning
Superior interpersonal communications, collaboration, relationship-building and influencing skills
Excellent verbal and written communication and presentation skills; Bilingual (fluent in French and English) would represent a strong asset.

Benefits

Comp & perks

Competitive compensation, benefits and pension plan
Career development and advancement opportunities
A culture that celebrates innovation and collaboration
Flexible work options and wellness programs