The Cigna Group

Sales

• Drive sales effectiveness within the assigned territory to meet or exceed individual and team goals
• Support the transition of patients to the pharmacy by facilitating communication and providing timely information
• Utilize CRM and company tools to identify priority accounts, optimize referral potential, and document account activity
• Maintain a consistent call cycle to ensure proactive follow-up, detailed communication, and effective account management
• Collaborate with Operations and internal teams to deliver clear, coordinated messaging to offices and patient partners
• Build relationships with pharmaceutical partners to enhance collaboration and product knowledge
• Assist with gathering required documentation, navigating benefit information, and communicating with physician offices
• Manage regional budget responsibilities, ensuring efficient planning and adherence to guidelines
• Participate in sales meetings, training sessions, conventions, and in-services as scheduled by Sales Leadership
• Report competitive insights, territory issues, and market changes to Sales Leadership

Healthcare Sales Territory Representative

Product Manager

• Own and drive the product roadmap, aligning business goals with technology solutions to deliver measurable outcomes
• Partner with business stakeholders, IT, design, and engineering teams to define product vision and execution strategy
• Translate business needs into clear product requirements, user stories, and acceptance criteria
• Prioritize and manage the product backlog based on value, risk, dependencies, and learning opportunities
• Lead agile ceremonies including sprint planning, backlog refinement, and sprint reviews to ensure consistent delivery
• Analyze product performance using KPIs and ROI metrics; adjust strategy to optimize results and user experience
• Communicate product strategy, progress, and outcomes to senior leadership and stakeholders
• Drive cross-functional collaboration across internal teams, external partners, and subject matter experts
• Ensure successful delivery of multi-channel initiatives on time, within scope, and aligned to business needs
• Champion a customer-focused mindset, ensuring products meet evolving user needs and industry standards

Agile Product Management Advisor – Care Delivery

Operations

• Drive automation reliability by improving uptime, reducing downtime, and enhancing overall equipment effectiveness.
• Lead proactive maintenance strategies, root cause analysis, and response plans for critical production-impacting issues.
• Optimize enterprise preventive maintenance programs to improve effectiveness, compliance, and efficiency.
• Establish scalable support models, including after-hours coverage and escalation processes for critical issues.
• Partner with operations and engineering teams to improve throughput and eliminate process bottlenecks.
• Own repair and maintenance budgets, driving cost efficiency and optimizing total cost of ownership.
• Strengthen vendor partnerships, service agreements, and spare parts strategies to support reliability goals.
• Lead and develop multi-site teams, building strong leadership pipelines and fostering a culture of accountability and continuous improvement.
• Leverage data, predictive technologies, and performance metrics to inform decisions and improve service delivery outcomes.

Service Operations Director

Pharmacist

• Support development of pharmacy strategy, strategic priorities, and multi-year roadmaps aligned to enterprise goals and integrated pharmacy outcomes.
• Identify and frame high-impact opportunities using competitive/market context, internal performance insights, and stakeholder input; convert insights into decision-ready recommendations.
• Facilitate alignment across cross-functional partners by clarifying the “why/what,” expected outcomes, constraints, and tradeoffs (e.g., access vs. affordability vs. operational feasibility).
• Support financial assessments (value models, ROI, sensitivity/scenario analysis) to inform prioritization and funding decisions.
• Present clear options to leadership, including risks, benefits, and dependencies—grounded in quantified value and practical execution feasibility.
• Assess existing journey maps that span across pharmacy touchpoints to identify friction, root causes, and “moments that matter that line back up to the strategy.
• Facilitate working sessions to translate journey insights into actionable requirements, backlog items, and prioritized improvement themes (digital and non-digital).
• Develop crisp, executive-ready deliverables (memos, presentations, storyline narratives) that translate complexity into decision-ready choices.

Senior Pharmacy Strategy Advisor

• Efficiently triage incoming calls from patients, prescribers, and healthcare professionals, ensuring each inquiry is prioritized and directed to the appropriate resource.
• Assess and process inbound calls for new verbal prescriptions and clarifications on existing orders, determining urgency and appropriate next steps.
• Update and reconcile patient charts with new demographic and health information gathered during triage, supporting accurate and timely patient care.

Pharmacy Technician Associate Representative, Inbound Phones

Events

• Completing and submitting adverse drug event reports to the pharmaceutical companies or FDA
• Review clinical adverse event "work in progress" (WIP)
• Respond to manufacturer and/or internal requests when an adverse clarification is required
• Ensure all applicable manufacturer trainings are completed on time and remain compliant
• Attend manufacturer audits as required by the leadership team

Healthcare Sales Territory Representative

Agile Product Management Advisor – Care Delivery

Service Operations Director

Senior Pharmacy Strategy Advisor

Pharmacy Technician Associate Representative, Inbound Phones

LPN – Adverse Drug Events