The Cigna Group

Business Analyst

• Lead Business Acceptance Testing for assigned releases, capabilities, and initiatives.
• Use business requirements, process risk, and release goals to define test strategy, coverage priorities, scripts, and expected outcomes.
• Analyze system, asset, configuration, and process changes to identify BAT impacts, risks, and readiness needs.
• Validate pricing information and related business outcomes to confirm accuracy, identify issues, and support strong provider experience.
• Partner with cross-functional teams to resolve defects, remove blockers, and support implementation of new programs.

Operations Lead Analyst – Business Acceptance Testing

Product Manager

• Own and maintain a healthy, prioritized backlog that aligns with business goals, customer needs, and product strategies
• Translate product roadmaps and priorities into features, user stories, and acceptance criteria that teams can execute
• Lead backlog refinement activities to ensure work is ready, well-defined, testable, and aligned with delivery standards
• Prioritize work based on customer value, business impact, risk, dependencies, and team capacity
• Serve as the voice of the customer and ensure delivery teams understand stakeholder and business needs
• Partner with Product Managers, Business Analysts, Architects, Engineers, QA, and Operations teams to define and deliver solutions
• Approve completed work and validate that features meet requirements, quality standards, and customer expectations
• Use Jira or similar Agile tools to manage backlog health, story progress, blockers, and dependencies
• Support Agile ceremonies, including PI Planning, sprint planning, backlog refinement, reviews, retrospectives, demos, and Inspect & Adapt activities
• Identify and resolve risks, blockers, dependencies, and prioritization conflicts, escalating when needed
• Coordinate release readiness activities, including communications, documentation, user readiness, and post-release validation
• Monitor delivery, quality, customer feedback, and operational metrics to improve team performance and outcomes
• Lead, coach, and develop Product Owners and Agile team members on backlog management, story writing, prioritization, and customer value delivery
• Promote Agile principles, collaboration, continuous improvement, innovation, and a customer-first mindset

Senior Agile Product Owner

Full-stack Engineer

• Lead architecture and solution design for complex data products, platforms, and cross-team initiatives, ensuring scalable, secure, and resilient systems
• Act as the senior technical authority for high-impact, ambiguous challenges involving data platforms, analytics, governance, and monetization capabilities
• Drive the design and evolution of reusable data products, platform services, APIs, and shared capabilities that can be leveraged across customers and business domains
• Establish and champion engineering standards, data contracts, governance practices, observability, and operational excellence across the ecosystem
• Contribute directly to critical work, including architecture, prototyping, design reviews, complex troubleshooting, and technical problem solving
• Align technical direction across teams to reduce duplication, increase reuse, and strengthen platform consistency and scalability
• Partner with engineering, product, operations, and business leaders to align technology investments with strategic business outcomes
• Drive improvements in data quality, lineage, traceability, governance, and trust across the data lifecycle
• Evaluate technical tradeoffs through the lens of customer value, adoption, scalability, maintainability, and cost efficiency
• Operate as a force multiplier by improving engineering effectiveness, platform maturity, and delivery velocity across teams
• Represent engineering in cross-functional and executive discussions, influencing decisions that shape product and platform strategy
• Mentor senior engineers and help develop the next generation of technical leaders and architects
• Support hiring and leveling decisions and contribute to building strong engineering talent and technical culture

Principal Software Engineer

Administrative Assistant

• Provides executive administrative services for Market Growth Leader and local market leadership team, including calendar management, expense reporting, and other support.
• Produces and updates presentations and other materials, including editing in PowerPoint, Excel, and Word
• Performs meeting and event support, such as preparing meeting materials and notes, ensuring appropriate space set up and clean up, catering management, and any other projects as needed.
• May include large meetings or events with senior leaders, brokers, and clients
• Supports local community and civic affairs events, assisting with event planning, management, and break down
• Assists with various projects within a high traffic sales office, including office initiatives, mail and office supply management, and facility oversight
• Order all office supplies and promotional items and maintain the budget for management monthly and year-end
• Assists with printing requests, including printing, binding, and shipping materials
• May support segment-level administrative services projects in partnership with other local offices
• Communicates professionally and collaborates with internal matrix partners, brokers, and clients
• Backup other administrative professionals when needed
• Performs additional responsibilities as assigned

Senior Administrative Assistant

General Counsel

• Lead team of attorneys responsible for supporting U.S. medical network contracting
• Act as lead counsel regarding provider relationship, strategy and support
• Assist business partners with developing and executing strategic initiatives and key projects impacting medical network
• Collaborate with cross-functional legal partners on network products and solutions
• Develop strong business relationships with stakeholders involved with Cigna’s provider relationships
• Ensure high-quality legal support to key internal clients
• Negotiate provider contracts including value-based reimbursement arrangements and delegation agreements
• Maintain knowledge of regulatory and enforcement environment affecting the business
• Assist business in developing measures to improve contracting governance and implementation
• Serve as strategic advisor to the business team and enterprise colleagues on the impact and response to proposed and new rules, regulations and legislation impacting the provider network

Senior Managing Counsel, Medical Network

• Provides executive administrative services for Market Growth Leader and local market leadership team, including calendar management, expense reporting, and other support.
• Produces and updates presentations and other materials, including editing in PowerPoint, Excel, and Word
• Performs meeting and event support, such as preparing meeting materials and notes, ensuring appropriate space set up and clean up, catering management, and any other projects as needed. May include large meetings or events with senior leaders, brokers, and clients
• Supports local community and civic affairs events, assisting with event planning, management, and break down
• Assists with various projects within a high traffic sales office, including office initiatives, mail and office supply management, and facility oversight
• Order all office supplies and promotional items and maintain the budget for management monthly and year-end
• Assists with printing requests, including printing, binding, and shipping materials
• May support segment-level administrative services projects in partnership with other local offices
• Communicates professionally and collaborates with internal matrix partners, brokers, and clients
• Backup other administrative professionals when needed
• Performs additional responsibilities as assigned

Clinical Research

• Lead health outcomes and health services research projects from concept through delivery, applying sound research design, statistical methods, and evidence-based approaches
• Translate complex clinical and analytical findings into clear, compelling manuscripts, presentations, reports, and other communications tailored to healthcare professionals, policymakers, patients, and business stakeholders
• Conduct literature reviews and background research to strengthen study design, support strategic recommendations, and provide context for research findings
• Partner with analytics, clinical, and cross-functional teams to answer important healthcare questions and evaluate the clinical and financial impact of products, programs, and services
• Analyze large healthcare datasets to generate actionable insights, identify trends, and support enterprise research priorities
• Serve as a project lead or key contributor across multiple initiatives, ensuring high-quality deliverables and timely execution
• Communicate research findings and recommendations to diverse audiences, helping stakeholders understand complex data and make informed decisions
• Contribute to a culture of innovation, continuous learning, and collaboration while adapting to evolving business needs

Senior Business Analytics Advisor – Clinical & Health Outcomes Research

Engineering Manager

• Own end-to-end accountability for the pharmacy application suite, with a focus on stable, secure, and reliable production operations.
• Set the scheduling systems strategy for the pharmacy technology application suite, balancing operational excellence, modernization, and continuous improvement.
• Evaluate emerging technologies, including AI and cloud capabilities, to improve platform resiliency, scalability, and supportability.
• Serve as a senior technical advisor to business partners, product owners, and IT leaders, ensuring solutions align with enterprise standards and operational best practices.
• Lead root cause analysis, remediation planning, and preventive actions for post-production incidents.
• Lead, coach, and develop a high-performing software engineering team of 8–15 professionals, fostering ownership, accountability, and growth.
• Partner with Product Owners to evaluate, prioritize, and plan customer and user requests based on business value, quality, and budget.
• Drive process improvements and contribute to cross-functional IT programs that strengthen the team and the platform.

Senior Software Engineering Manager – Pharmacy Technology

Advisor

• Develop, maintain, and monitor operational risk and control frameworks across client implementation and eligibility processes.
• Document and update end‑to‑end process flows, risk assessments, and Risk & Control Matrices (RCMs) to reflect current‑state operations.
• Perform control testing and ongoing monitoring activities to assess control design and operating effectiveness.
• Track, document, and support remediation of control deficiencies, ensuring timely closure and sustainable corrective actions.
• Coordinate and support internal and external audit activities, including evidence gathering support, walkthrough preparation, and audit response support.
• Identify emerging operational risks, control gaps, or process breakdowns and escalate issues with clear risk articulation.
• Recommend practical mitigation strategies and control enhancements aligned with a risk‑based controls approach.
• Partner with Operations and Quality teams to embed control requirements into business processes.
• Support audit readiness activities related to SOC 1, SOX, and internal quality reviews.
• Maintain accurate documentation and support reporting on control health, testing results, and remediation status.

Control Testing & Monitoring Advisor

• Assess and monitor risks related to data integrity, system changes, system access, and technology-enabled operational processes.
• Design and implement controls supporting data governance, data quality, user access management, and change management practices.
• Develop and maintain control templates, standards, and guidance for technology, data, reporting, and analytic governance processes.
• Evaluate control design and operating effectiveness for technology and automated application controls, including support for audit readiness.
• Perform root cause analysis on data or system-related control failures; drive remediation plans that are sustainable, measurable, and aligned with risk severity.
• Advise business and technology partners on integrating controls into system implementations, platform enhancements, process redesigns, and automation initiatives.
• Support the identification, documentation, and escalation of control gaps and emerging technology risks; recommend mitigation strategies and control enhancements.
• Partner with Operational, Technology, and Data teams to improve control automation opportunities and monitoring routines to reduce manual effort and strengthen reliability.
• Coordinate and support internal and external audit activities related to technology controls, including walkthroughs, supporting evidence collection, testing support, and remediation tracking.
• Contribute to reporting on control health, technology risk themes, control failures, and remediation progress to support leadership visibility and governance routines.

Technology Control Testing Advisor

Risk

• Assess organizational, process, system, vendor, and initiative‑related changes for impacts to SOC 1 and SOX control design and operating effectiveness
• Serve as a second‑line operational risk advisor to business, IT, and project teams, providing guidance on control implications of proposed and approved changes
• Lead formal change risk and control impact assessments; document required control updates, new controls, mitigating actions, or compensating controls
• Coordinate updates to control narratives, Risk & Control Matrices (RACMs), ownership assignments, and evidence expectations resulting from approved changes
• Partner with control owners to ensure control updates are practical, sustainable, and aligned with risk severity and audit expectations
• Ensure change‑related risks, decisions, and approvals are captured, tracked, and reported through established risk and governance forums
• Identify and escalate potential control degradation, design gaps, or operating effectiveness concerns arising from changes
• Support audit readiness by maintaining clear documentation, traceability, and rationale for control decisions associated with change activity
• Collaborate with Technology, Controls, and Audit partners to ensure consistent application of change risk standards and methodologies
• Contribute to reporting and dashboards related to change volume, control impact themes, and residual risk trends

Operational Risk Advisor

Pharmacist

• Supports the Coverage Review Department (CRD) as a clinical resource for drug therapy questions
• Applies critical thinking to achieve proper clinical decisions when performing clinical reviews
• Utilizes multiple systems and other clinical resources to achieve proper decisions in Utilization Management reviews
• Works and maneuvers within a queue system that prioritizes clinical reviews
• Makes clinical decisions quickly and at times decides and acts with limited information
• Works and collaborates with a multi-disciplinary clinical team to provide a customer centric experience

Clinical Staff Pharmacist – Coverage Review

Health Coach

• Provide onsite face-to-face customer coaching and support
• Identify customer health education needs through targeted health assessment activities
• Collaborate with customers to establish health improvement plans, set personalized evidence-based goals, and support customers in achieving those goals
• Empower customers to become active participants in their own health outcomes
• Assist customers in overcoming barriers to better health
• Lead and support a variety of health and wellness promotional activities
• Perform biometric screenings
• Utilize biometric values and motivational interviewing techniques to drive improved clinical outcomes
• Support health-related site events such as open enrollment and health fairs

RN Health Coach

Consultant

• Performs a broad range of sales operations functions for the new business sales process.
• Serve as a liaison between assigned New Business Managers and internal partners.
• Responsible to coordinate and process end-to-end new business sold transactions and document package across all product lines.
• Demonstrate professional interaction with internal and external partners.
• Maintain tracking and reporting of status and deliverables associated with assigned book of business.
• Support creation of Finalist Presentation materials with New Business Manager.
• Participate in projects related to new business services and other product/process related initiatives.

New Business Consultant

General

• Handle routine work stream assignments, including but not limited to member and file research, assisting with file processing, and providing advisory support.
• Provide business support to clients and account management to ensure satisfaction.
• May facilitate activities with other areas to oversee the delivery of client needs.
• Participate in process improvement activities and share ideas to enhance processes.
• With a focus on quality and timeliness, maintain ownership of the assigned work queue.
• Meet all service standards to ensure client satisfaction.
• Participate in process improvement conversations and implementation.
• Provide support for year-end and 1/1 readiness activities outside the normal schedule.
• Participate in team meetings as required.
• Maintain performance metrics as required.

Operations Lead Analyst – Business Acceptance Testing

Senior Agile Product Owner

Principal Software Engineer

Senior Administrative Assistant

Senior Managing Counsel, Medical Network

Senior Administrative Assistant

Senior Business Analytics Advisor – Clinical & Health Outcomes Research

Senior Software Engineering Manager – Pharmacy Technology

Control Testing & Monitoring Advisor

Technology Control Testing Advisor

Operational Risk Advisor

Clinical Staff Pharmacist – Coverage Review

RN Health Coach

New Business Consultant

Authorization Coordinator