Senior Analyst, Forecast & Capacity Planning

The Walt Disney Company

Senior Analyst responsible for capacity planning and demand forecasting for Disney's streaming services. Combining data analysis, modeling, and collaboration to enhance viewer experience.

Posted 7/7/2026full-timeSan Antonio • California, Texas • 🇺🇸 United StatesSenior💰 $75,700 - $101,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in capacity planning and workforce management, utilizing advanced data analysis and scenario modeling to develop actionable staffing strategies. Proficient in leveraging WFM platforms and BI tools to optimize operations in a dynamic environment, particularly within the live sports and entertainment industry.

Highest-signal resume keywords

Capacity PlanningWorkforce ManagementAdvanced Excel SkillsSQL Data ManipulationWFM Platforms (NICE, IEX)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisScenario ModelingForecastingOperations AnalysisDemand Modeling

Soft Skills

Cross-Functional CollaborationCommunication

Tools & Technologies

Power BIWFM PlatformsBI Tools

Industry Keywords

Contact Center DynamicsWorkforce Planning MethodologiesSystem IntegrationBPO PartnersLive SportsLatin American Sports

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Responsible for developing and maintaining long-term, short-term and intraday volume/demand forecasts
Owns the creation and maintenance of strategic capacity models to align staffing levels with forecasted demand
Combines advanced data analysis, scenario modeling, and cross-functional collaboration to support service level goals
Translates complex data into actionable staffing strategies and serves as a key contributor to long-term planning and viewer experience

Requirements

What you’ll need

Bachelor’s degree in Business Analytics, Statistics, Operations Management, or related field required; Master’s preferred
4+ years of experience in capacity planning, workforce management, or operations analysis
Advanced Excel skills and experience with SQL for data manipulation and analysis
Proficient in WFM platforms (e.g., NICE, IEX) and BI tools (e.g., Power BI)
Strong understanding of contact center dynamics, workforce planning methodologies, and system integration
Experience working with multiple global BPO partners at a scale of 5000+ active agents
Expertise in modeling demand and capacity in a highly seasonal and reactive subscription service environment
Industry knowledge of live sports and entertainment, with an emphasis on South American and Latin American sports, including cultural dynamics, broadcast/streaming trends, and audience behaviors

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Bonuses and/or long-term incentive units
Full range of medical benefits