Commercial Account Specialist – Sales Renewals

Thomson Reuters

Commercial Account Specialist responsible for managing customer renewals at Thomson Reuters. Collaborating on sales strategies and providing data insights to improve renewals.

Posted 5/29/2026full-timeHyderabad • 🇮🇳 IndiaMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

account managementretentionrenewalssalesdata analysisnegotiationsales performance analysissales strategies

Soft Skills

communicationinterpersonal skillsproblem-solvingorganizational skills

Tools & Technologies

CRM softwareGainsightSalesforce

Industry Keywords

sales processescustomer insightsupsellcross sellperformance metrics

About the role

Key responsibilities & impact

Assist account executives and account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights
Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks
Track and manage all customer renewals, ensuring timely and accurate processing
Prepare and send out quotes, contracts, and other necessary documentation
Serve as a point of contact for customers regarding sales, renewal, and support inquiries
Provide regular updates to the sales team and management on sales, renewal status and performance metrics
Communicate with customers regarding upcoming renewals
Analyze customer data to identify trends and opportunities for improvement
Maintain and update customer information in the CRM system

Requirements

What you’ll need

5+ years experience in account management, retention & renewals, sales, or a related field
Excellent communication and interpersonal skills
Professional fluency in English
Proficiency in CRM software (Gainsight/Salesforce)
Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology
Ability to find solutions to difficult or complex issues
Ability to analyze market data, feedback, and sales performance to inform strategies and decisions
Strong organizational skills
Strong grasp of sales processes and strategies.

Benefits

Comp & perks

Hybrid Work Model: Work from Office Twice a week
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
Career Development and Growth
Industry Competitive Benefits: Flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, resources for mental, physical, and financial wellbeing.