Strategic Client Executive

Thomson Reuters

Strategic Client Executive supporting growth by managing client relationships and ensuring satisfaction. Collaborates with sales and multiple teams to achieve objectives in the legal software industry.

Posted 7/17/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client relationship management and account management skills, with a focus on customer success and proactive problem-solving. Capable of coordinating with multiple teams to meet client needs and achieve sales targets.

Highest-signal resume keywords

Account ManagementClient Relationship ManagementProblem-SolvingSuperior Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

High EnergyProactiveEmpathetic Leadership

Industry Keywords

Client OnboardingCustomer SatisfactionSales TargetsStakeholder EngagementContract Management

About the role

Key responsibilities & impact

Reporting to the Strategic Sales Manager, this is an exciting opportunity to join the Strategic Sales team in a role designed to support our growth by nourishing, building and growing relationships with our strategic clients.
Responsible for working with our existing strategic accounts you will be one of the main points of contacts for our customers by being their ‘Trusted Adviser’.
Working hand-in-hand with the Strategic Client Directors you will be responsible for the client renewal schedule and ensuring that the necessary contracts are issued and closed on time and in line with Sales targets.
The Strategic Client Executive will collaborate and co-ordinate with the Account Director and wider business partners to ensure we are meeting all the needs and changing demands for the set of clients assigned to your territory.
Speaking with customers on a regular basis to confirm client experience and satisfaction – this is a client customer success role.
Coordinating with multiple departments and teams to ensure wider sales objectives and performance goals are met.
Delivering exceptional service and being at the forefront of owning and fixing client issues and challenges.
Proactively establishing professional and productive relationships with stakeholders in client accounts.
Ensuring client invoices are understood, reconcile to requirements and when disputed work with the AR Team and client to resolve.
Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis.
Managing new client onboarding, training and support.

Requirements

What you’ll need

High Energy Proactive and motivated to go above and beyond to keep customers happy
A problem-solving mentality
Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives
Outstanding organizational skills and the ability to manage multiple moving parts and accounts simultaneously
Proven experience developing creative solutions to clients’ out of the ordinary problems.
Leadership skills with an empathetic approach – our success is based on our clients’ success so you must be ready to drop everything at a moment’s notice to help.
Prior experience in Account Management
Legal background preferred

Benefits

Comp & perks

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role)
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
Career Development and Growth: By fostering a culture of continuous learning and skill development
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.