Travelers

Operations

• Partner with Underwriting leaders to create, align, and prioritize strategic direction.
• Interpret business results to define, articulate, and proactively determine future opportunities.
• Conceptualize, articulate, build a coalition of support, and drive flawless execution of a strategic action plan to achieve the broader Travelers’ vision.
• Exhibit effective change leadership abilities and successfully move teams through transformational change.
• Effectively lead virtual teams by building trust and engaging employees who work in remote settings to create dynamic teams.
• Assess workflow and ensure processes are as efficient as possible and consistently support a high-quality end-product; proactively make adjustments in collaboration with peers and partners as needed.
• Develop and implement long term staffing plans to anticipate turnover and job market conditions.
• Proactively identify training needs of leadership team and take action on under performing results.
• Create and maintain an engaging, welcoming, and collaborative organizational environment where Operations is a career destination.

Field Operations Director

Account Executive

• Develop and implement comprehensive sales strategies to expand and manage a portfolio of business, with the objective of driving profitable growth.
• Own assigned territory, including business development, leveraging performance metrics to create annual plans and manage territorial performance.
• Conduct in-depth agency diagnostics to assess performance and identify growth opportunities.
• Facilitate agency appointments and build long-term relationships through office visits (both in person and virtual).
• Prospect, onboard and set performance goals for new agencies, while providing training and support.
• May pre-qualify accounts as needed.
• Influence agency partners through effective communication and negotiation skills.
• Collaborate with internal teams, such as Product and Underwriting to ensure alignment of sales strategies with business objectives.
• Understand Travelers Enterprise focus and seize opportunities to cross-sell Travelers products by discussing with business partners in other lines.
• May identify book transfer opportunities.
• Develop knowledge of competitor products and capabilities and local market trends.
• Utilize advanced data and analytics for sales decisions and performance measurement, leveraging extensive knowledge of Travelers' systems and platforms to support the sales process.
• Leverage AI technologies to optimize industry processes, enhance decision-making, and drive innovation, while continuously learning and adapting to emerging AI trends and tools.
• Perform other duties as assigned.

Sales Executive, Personal Insurance

Underwriter

• Successfully complete applicable market new hire training and certification.
• Learn to manage multi-state, multi-line accounts throughout their lifecycle, including rating/pricing, quoting, issuing policies, and handling related account activities.
• Build and maintain strong working relationships with teammates, business partners and agents.
• Learn standardized workflows and state compliance guidelines to understand business processes.
• Analyze multiple sources of information to make sound decisions.
• Develop critical thinking and decision-making skills to enhance business partner and customer confidence.
• Execute service level commitments and deliver quality products in a timely manner.
• Perform other duties as assigned.

Underwriting Associate, Account Specialist – Middle Market Field

• Portfolio reviews — Assist in the delivery of quarterly and annual review packs across all planning lines, ensuring consistent formatting, accurate data, and clear insight.
• Portfolio analysis — Support portfolio deep dives by joining meetings with underwriters to understand their book and working alongside other analysts as they lead the process.
• Stakeholder collaboration — Support senior Analysts in the team and develop strong working relationships with underwriters, actuaries, operations, and distribution teams.
• MI and reporting — Help provide the regular management information the business relies on, bridging gaps while automated reporting is developed.
• Ad hoc analysis — Contribute to one-off requests from underwriters and the underwriting office — such as line-size reviews, custom data cuts, portfolio mix analysis, and quote analysis — producing accurate, evidence-based conclusions.
• Data manipulation — Analyse external data and help apply it to Travelers' strategy.

Assistant Underwriting Portfolio Analyst

Insurance

• Responsible for architecture within one or more segments or domains for a single business unit.
• Help define and lead technology proof of concepts to ensure feasibility of architecture solutions.
• Participate in driving continuous technology transformation to minimize technical debt.
• Conduct hands-on prototyping and technology proof of concepts.
• Partner with leadership to ensure proper alignment with technology direction and execution of proof of technologies.
• Define target state architecture and roadmaps.
• Proactively identify opportunities from emerging technology trends to minimized technical debt.
• Support technology modernization initiatives.
• Deliver comprehensive communications about architectural direction.
• Cultivate strong relationships and secure buy-in.
• Perform other duties as assigned.

Senior Cyber Insurance Architect

Backend Engineer

• Consult with users to determine hardware, software or system functional specifications, manage interaction between the systems and other technical support areas, and define technical requirements and coordinate team resources to solve problems.
• Guide the team to tackle problems at differentiating levels of complexity.
• Provide technical guidance and mentorship to team members on complex engineering solutions while fostering a team environment.
• Design, develop, analyze, configure by defining technical requirements, test, debug, troubleshoot, document, health monitor/alert, and implement software based on user or system specifications.
• Collaborate with a robust team of engineers to sharpen your skills, learn various emerging technologies while working on key business initiatives.
• Research and apply knowledge of current industry trends and techniques to formulate solutions for software engineering problems.
• Perform other duties as assigned.

Senior Software Engineer – Python

Product Manager

• Define, prioritize and ensure a ready backlog of work for a smaller scale product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.
• Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
• Understand and implement team goals and strategy, ensuring alignment with circle and value stream vision; Articulate team goals and strategy effectively to key stakeholders, Circle Leads and team members.
• Act as voice of the end-user; have a deep understanding of and respond to customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.
• Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.
• Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
• Inform and participate in business readiness; understand the impact of change, implement the approach to manage adoption and mitigate resistance.
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.
• Partner with Circle Leads and peers to effectively communicate resources required to achieve defined business outcomes.
• Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.
• Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.

Product Manager – Agile

Project Manager

• This position is the primary point of accountability to Business partners and other parties for the management and implementation of small to medium sized Projects and/or small Programs that support achievement of simple to moderately complex unit or corporate goals.
• The Project Manager controls planning and execution of the Projects activities and resources to ensure that established cost, time, and quality goals are met.
• The Project Manager works with moderate supervision and is responsible for applying Project Management knowledge, skills, tools and techniques to Project deliverables, processes, and systems in order to meet or exceed stakeholder needs and expectations.
• The Project Manager operates within defined parameters using a proven Project Management Methodology with flexibility to merge different methodologies in accomplishing collective goals.
• Works closely with the Strategy, Planning, and Execution (SP&E) team and Small Commercial staff to outline strategic opportunities and partner on related project/communication plans.
• Drives initiative shaping and roadmap development for assigned project/programs to ensure the work to achieve the business outcomes is effectively grouped and sequenced, and timing, sizing, relationships and dependencies are understood.
• Manage team development, actively mentors member of the PM community.
• Perform other duties as assigned.

Project Manager – SC Execution

Manager

• Responsible for product quality and performance for a specific team of Outside Property claim professionals.
• Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.
• Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.
• Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
• Drive the Information Advantage: Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
• Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

Property Claim Manager

Actuary

• Strategy: Assess, prioritize, influence and communicate strategic initiative options to senior leaders. Demonstrate effective execution and completion of assigned strategic initiatives and projects. Generate and advocate for process improvements and actively propel innovation in alignment with existing strategy. This position will lead assigned unit strategic initiatives and cross-unit initiatives and is expected to participate in Enterprise initiatives on a limited basis.
• Operational: Independently perform actuarial and analytic analyses to solve business problems and apply judgment appropriately. Drive day to day execution within unit. Begin to drive broad department initiatives. Promote efficiency across primary working group, balancing additional effort against incremental lift gained from work. Make decisions independently in accordance with department practices. Consistently provide direction and review others' analytical work. Begin to translate ambiguous business needs into analytical solutions. Provide support as necessary for initiatives across the Enterprise within the scope of influence.
• Communication: Communicates on a regular basis with staff, peers and business partners and on an occasional basis with senior leaders. Tailors communication of analysis, project results, and other business initiatives to audience. Communicates technical topics to non-technical audiences. Leads group discussions with primary working group. Creates formal written communication such as memos or presentations. Able to influence and collaborate with peers and partners to take actions to enhance business outcomes.
• Talent: Staff responsibilities are likely to include direct management of a small team of individual contributors. Acquisition, retention, and development of talent for assigned unit. Execute and communicate talent development processes, including performance and personal development goals. Succession planning and talent assessment recommendations. Performance management. Support staff engagement cross Enterprise initiatives. Mentor less experienced talent across the Enterprise. Onboard new employees and interns in unit. Support various training and skill development initiatives across Segment and the Enterprise. May provide support for recruiting efforts and candidate talent assessment efforts. Perform other duties as assigned.

Senior Director, Actuarial Reserving – Bond & Specialty Insurance

• Manage the profitability, growth, and retention of business within a location or region.
• Partner with RVP to develop and implement business strategies to effectively achieve profit and growth objectives.
• Effectively manage local strategies, objectives and tactics concerning relationships with brokers and agencies.
• Underwrite and skillfully negotiate the most complex, at-risk, or hard-to-close deals.
• Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales strategies and identify cross-selling opportunities.
• Regularly meet in person with agents and brokers and have the ability to travel to these meetings.
• Provide strategic direction and support for team and take responsibility for coaching, training, and performance management.
• Perform other duties as assigned.

Underwriting Managing Director – Ocean Marine

Risk

• Develops and oversees delivery of Risk Control services to assigned accounts country-wide.
• Has the ability to market and sell Risk Control services in new business presentations and to existing clients.
• Manages account budgets while responding to customer needs.
• Understands exposures and controls by class of business and can effectively communicate information to underwriting.
• Consult with clients on strategies for identifying hazards, evaluating existing controls and coordinating the delivery of Risk Control services that will assist them in their efforts to reduce or prevent losses.
• Analyze losses to identify trends and ensure the comprehensive plan addresses the loss leaders while being delivered using the appropriate resources.
• Negotiate and manage client expectations to achieve appropriate balance between service and cost.
• Influence clients to ensure commitment to service plan and implementation of recommendations.
• Builds and maintains productive relationships with underwriting, brokers, claim and the Risk Control service teams assigned to the account.
• Write technically detailed reports that communicate a clear assessment of risk and effectively articulate recommendations.
• Perform other duties as assigned.

Risk Control National Account Consultant

General Counsel

• In the independent handling of a caseload of higher exposure cases and most complex litigation matters, including Major Case and Complex Claim depending on line of business, your responsibilities will include: Leverage trial experience to apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct advanced legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft substantive pleadings, motions, briefs, discovery and other legal documents.
• Attend court events, depositions, and other appointments independently.
• Provide in-depth, substantive case analysis and recommendations to insured clients and Claim partners on file handling strategies.
• Collaborates with expert witnesses and consultants to develop case strategies, evaluate technical matters, and prepare compelling testimony for litigation.
• Build and maintain strong internal and external client and business partner relationships, including independent responsibility for managing client and business partner relationships.
• Provide internal and external training, seminars and legal updates to insured clients and Claim partners.
• Provide leadership through mentoring other attorneys and legal support staff.
• Initiate special projects and identifies other opportunities to support office goals/business needs.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Senior Counsel, Claim

• Hold a lead role in strategic planning as well as manage the successful execution and completion of assigned strategic initiatives and projects.
• Develop solutions to resolve challenges of an initiative.
• Propose change and innovation in order to improve project team performance and timelines.
• Independently perform actuarial and analytic analyses to solve business problems and apply judgment appropriately.
• Drive day to day execution within unit.
• Communicates analysis, project results, and other business initiatives on a regular basis to staff, peers, and business partners.
• Mentor less experienced talent across the Enterprise.

Senior Manager – Actuarial Product

• Develop and apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft pleadings, motions, briefs, discovery and other documents.
• Attend court events, depositions, and other appointments independently.
• Provide case analysis and recommendations to insured clients and claim partners on file handling strategies.
• Build and maintain strong internal and external client and business partner relationships.
• Provide advice and training to Claim partners and clients.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.