Travelers

General Counsel

• Develop and apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft pleadings, motions, briefs, discovery and other documents.
• Attend court events, depositions, and other appointments independently.
• Provide case analysis and recommendations to insured clients and claim partners on file handling strategies.
• Build and maintain strong internal and external client and business partner relationships.
• Provide advice and training to Claim partners and clients.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Counsel – Workers Compensation

Operations

• Monitor daily compliance, quality, and service level agreement (SLA) performance across the LOA team and communicate findings and trends to team leader(s).
• Provide direct people leadership to LOA Associates and Representatives, owning all core leadership responsibilities, including selection, onboarding, training, development, performance management, and coaching.
• Own the monthly Dovetail quality review process for the LOA team, delivering coaching directly to employees and sharing findings with team leader(s).
• Serve as the primary escalation resource for all cases, coordinating with vendors, Employee Relations, HRBPs, and Legal while keeping team leadership informed of emerging issues and trends.
• Own new employee onboarding coordination for the LOA team, ensuring new hires have a structured training schedule and clear knowledge checks in place.
• Gather and consolidate process improvement opportunities across the LOA team, bringing prioritized recommendations to team leader(s) to inform the strategic roadmap.
• Produce a monthly operations summary for team leadership, highlighting trends, risks, and wins across the LOA team.
• Manage corporate audit requests and findings end-to-end, keeping team leader(s) informed throughout the process.
• Perform other duties as assigned.

Manager – Leave of Absence Operations

Director

• In partnership with team leadership, set the strategic vision and roadmap for the Leave of Absence Administration team, ensuring the function stays ahead of regulatory changes, evolving business priorities, and shifting employee experience expectations.
• Drive technology adoption and innovation for the LOA function, including AI, to automate processes, improve compliance accuracy, and enhance the employee experience through emerging tools.
• Own the end-to-end AbsenceSoft vendor relationship, including system governance, release accountability, and ongoing optimization in partnership with HR Technology.
• Partner with Benefits and Legal to establish standards for policy interpretation, new state leave implementation, and ensuring administration aligns with leave program design.
• Establish and maintain cross-functional alignment with the Contact Center, Payroll, and Benefits Administration leadership, defining shared SLAs, escalation protocols, and feedback loops focused on quality and employee experience.
• Monitor third-party administrator performance, escalating systemic vendor issues to the Benefits team; serve as the primary LOA point of contact for concerns beyond individual case resolution.
• Leverage analytics and program insights to develop and present data-driven recommendations for program improvements to senior leadership.
• Provide direct people leadership to a team of LOA employees, driving team culture, development, performance management, and the overall training strategy.
• Perform other duties as assigned.

Director, Leave of Absence

• Leverage pre-trial and trial experience to apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct proficient to advanced legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft substantive pleadings, motions, briefs, discovery and other legal documents.
• Attend court events, depositions, and other appointments independently.
• Provide in-depth, substantive case analysis and recommendations to insured clients and Claim partners on file handling strategies.
• Collaborates with expert witnesses and consultants to develop case strategies, evaluate technical matters, and prepare compelling testimony for litigation.
• Build and maintain strong internal and external client and business partner relationships, including accountability for managing client and business partner relationships.
• Provide internal and external training, seminars and legal updates to insured clients and Claim partners.
• Provide leadership through mentoring other attorneys and legal support staff.
• Contributes to special projects and identifies other opportunities to support office goals/business needs.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Senior Associate Counsel

Full-stack Engineer

• Design and lead the delivery of production-grade AI-powered solutions across a range of engagement types — from sustained strategic initiatives requiring deep discovery, architecture ownership, and long-horizon planning, to rapid field engagements focused on integrating LOB workflows with enterprise AI platforms and validating feasibility through working prototypes.
• Drive technical decisions across multiple teams , establishing patterns and engineering standards that are adopted beyond the immediate team and serve as a reference for the broader organization.
• Lead stakeholder conversations with Lines of Business — translating complex technical capabilities into terms that communicate clear business value, and surfacing field intelligence that shapes strategic investment decisions and roadmap priorities.
• Apply production-hardened machine learning experience to the design and evaluation of AI systems — including model selection, fine-tuning, evaluation methodology, feature engineering, and the integration of traditional ML fundamentals alongside modern LLM-based approaches.
• Own the technical quality of what the team ships — driving adherence to nonfunctional requirements including modularity, scalability, observability, recoverability, and testability across all delivered capabilities.
• Mentor engineers across the team and beyond , setting the learning example, defining best practices, and building engineering capability at an organizational level.
• Advocate for and advance engineering practices across the value stream — including source code management, CI/CD standards, test automation, and modern engineering principles — with an expectation of alignment across teams, not just your own.
• Identify opportunities where technology can drive business value, think proactively two to three quarters ahead, and contribute to the technical strategy of the AI Products value stream.
• Participate in and lead Engineering Chapter events and cross-organizational technical forums, sharing knowledge in a discoverable and enterprise-accessible way.
• Perform other responsibilities as assigned.

Senior Software Engineer – Enterprise AI Products

Risk

• Provide the Underwriter with account knowledge as it relates to hazards, controls, and management.
• Evaluate how a company identifies and manages their inherent risk factors.
• Differentiate the account from others in similar classes of business.
• Maintain a consistent field presence, spending approximately 20% - 50% of the time onsite with customers.
• Travel to customers may entail long-distance, overnight travel, and/or multi-night trips depending on the needs of the business and alignment with territory and/or geography.
• Partner and have joint ownership with Underwriting to select, retain, and grow a profitable book of business.
• Build and maintain productive relationships with Underwriting, Claim, Risk Control Specialists, and Brokers to service customers as a unified team.
• Evaluate and complete risk assessment evaluations for moderate to high complex construction, Inland Marine (builder’s risk, contractor’s equipment, and property), and Energy accounts with potential for severe losses, multi-location companies, and larger fleet exposures.
• Write technically detailed reports that communicate a clear assessment of risk and effectively articulate recommendations.
• Discover and evaluate customer needs through loss analysis and customer readiness in order to provide Risk Control products and services to help control losses.
• Identify uncontrolled exposures to influence the customer to make improvements and take corrective actions to mitigate the potential for loss.
• Provide solutions to assist the customer in risk mitigation through the use of our extensive span of resources.
• Stay current with technical subject matters, regulatory environment and emerging issues.
• Create a valued customer experience through each assessment and service encounter.
• Perform other duties as assigned.

Risk Control Technical Consultant – Construction Safety

Product Manager

• Define, prioritize and ensure a ready backlog of work for a smaller scale product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.
• Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
• Understand and implement team goals and strategy, ensuring alignment with circle and value stream vision; Articulate team goals and strategy effectively to key stakeholders, Circle Leads and team members.
• Act as voice of the end-user; have a deep understanding of and respond to customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.
• Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.
• Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
• Inform and participate in business readiness; understand the impact of change, implement the approach to manage adoption and mitigate resistance.
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.
• Partner with Circle Leads and peers to effectively communicate resources required to achieve defined business outcomes.
• Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.
• Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
• Perform other duties as assigned.

Product Owner

Underwriter

• Identify and support the development of underwriting and product strategies and solutions to improve existing processes and develop new capabilities to optimize business performance.
• Contribute to the implementation and enhancement of underwriting-centric capabilities in support of customer growth, retention, profitability, and underwriting excellence.
• Manage such initiatives through collaborative partnerships with Underwriting and other functional groups (i.e., Product Management, Actuarial, Operations, Risk Control, Claim, etc.).
• Serve as a subject matter expert for the Business Capabilities Office, Technology, and other functional partners in the development and implementation of capabilities, enhancements, and defect management.
• Support the execution, monitoring, and analysis of new business underwriting rules and triage processes, including data and analytics functions that inform rule performance and triage effectiveness.
• Perform other duties as assigned.

Manager, Select Underwriting – Model and Triage

Vice President

• Develop and lead nationwide strategies for Claim Large Loss Property unit with full accountability for performance, budget, global line of business coverage resolution, and efficient management of allocated loss adjustment expenses while providing leadership to achieve talent development, engagement, business results, and resource optimization.
• Independently manage property claims meeting Major Case Unit Referral Guidelines with designated authority up to $15MM and secure additional authority directly from Claim EVP for cases exceeding $15MM, as appropriate.
• Oversee cases routinely valued in tens of millions of dollars, occasionally exceeding $100MM.
• Maintain direct contact with agents, brokers, lawyers, and other external parties on complex claim resolution.
• Ensure timely and cost-effective resolution of claims with anticipated exposure exceeding $1MM and directly negotiate complex claims (significant dollar exposure, class actions, etc.) with external parties.
• Evaluate the most severe and complex claims with active involvement in coverage, liability, and damages analysis and provide claim-handling guidance, recommendations, and strategies to appropriate claim professionals.
• Partner with Claim University to identify, develop, and present training programs that optimize field and unit claim handling effectiveness.
• Train and develop claim professionals.
• Deliver technical and coverage expertise to broader property organization to ensure product consistency.
• Perform other duties as assigned.

VP, Property Major Case, Large Loss

Recruitment

• Work with the Talent Acquisition (TA) and Talent Management (TM) stakeholders to provide support for technology enhancements, project management, vendor management and analytics.
• Support the prioritization of initiatives, manage timelines, and influence business partners to meet deadlines and advance critical projects.
• Build and maintain relationships with HR Operations, HR Technology, HR communications, Legal, Employee Relations and Procurement.
• Ensure Recruiting and Talent Management programs and processes are communicated in a strategic, efficient, and effective manner.
• Define key Talent Acquisition and Talent Management operational metrics and monitor trends.
• Participate in the roll out of new functionality in Workday and other HR Technologies including development of requirements and user acceptance testing.
• Provide support for recruiters and Talent Management Practice Leads on the usage of these tools including the development of training as needed.
• Perform other duties as assigned.

Manager, Talent Acquisition – Talent Management Operations

• Provide the Underwriter with account knowledge as it relates to hazards, controls, and management.
• Evaluate how a company identifies and manages their inherent risk factors.
• Differentiate the account from others in similar classes of business.
• Maintain a consistent field presence, spending approximately 20% - 50% of the time onsite with customers.
• Travel to customers, which may entail long-distance, overnight travel, and/or multi-night trips depending on the needs of the business and alignment with territory and/or geography.
• Partner and have joint ownership with Underwriting to select, retain, and grow a profitable book of business.
• Build and maintain productive relationships with Underwriting, Claim, Risk Control Specialists, and Brokers to service customers as a unified team.
• Complete risk assessment evaluations for moderate to high complex accounts with potential for severe losses, multi-location companies, and larger fleet exposures and generally business with significant exposures.
• Write technically detailed reports that communicate a clear assessment of risk and effectively articulate recommendations.
• Discover and evaluate customer needs through loss analysis and customer readiness in order to provide Risk Control products and services to help control losses.
• Identify uncontrolled exposures to influence the customer to make improvements and take corrective actions to mitigate the potential for loss.
• Provide solutions to assist the customer in risk mitigation through the use of our extensive span of resources.
• Stay current with technical subject matters, regulatory environment and emerging issues.
• Create a valued customer experience through each assessment and service encounter.

Risk Control Technical Consultant – Construction

Account Executive

• Develop and implement comprehensive sales strategies to expand and manage a portfolio of business, with the objective of driving profitable growth.
• Own assigned territory, including business development, leveraging performance metrics to create annual plans and manage territorial performance.
• Conduct in-depth agency diagnostics to assess performance and identify growth opportunities.
• Facilitate agency appointments and build long-term relationships through office visits (both in person and virtual).
• Prospect, onboard and set performance goals for new agencies, while providing training and support.
• May pre-qualify accounts as needed.
• Influence agency partners through effective communication and negotiation skills.
• Collaborate with internal teams, such as, Product and Underwriting to ensure alignment of sales strategies with business objectives.
• Understand Travelers Enterprise focus and seize opportunities to cross-sell Travelers products by discussing with business partners in other lines.
• May identify book transfer opportunities.
• Develop knowledge of competitor products and capabilities and local market trends.
• Utilize advanced data and analytics for sales decisions and performance measurement, leveraging extensive knowledge of Travelers' systems and platforms to support the sales process.
• Leverage AI technologies to optimize industry processes, enhance decision-making, and drive innovation, while continuously learning and adapting to emerging AI trends and tools.
• Perform other duties as assigned.

Senior Sales Executive

• Provides counsel to senior management on complex legal issues within a respective line of business or practice area.
• Negotiates with clients or management and/or attempts to influence leaders at all levels regarding matters of significance to the legal community.
• Researches legal principles and precedents within area of specialization or expertise.
• Proactively identifies and communicates risk to internal and/or external customers and provides recommendations on how to mitigate that risk.
• Drafts, negotiates and executes legal documents.
• Maintains awareness of external judicial climate and legal developments.
• Builds and maintains strong internal and external client relationships.
• Acts as a mentor and coach to less senior attorneys and/or paralegal/staff.
• May prepare or review annual legal fees budget for assigned matters.
• Review invoices from outside counsel and recommend adjustments.
• Within authority level, approve invoices.
• Makes effective use of technology and automation in the practice of law.
• Perform other duties as assigned.

Senior Counsel – Bond & Specialty Insurance

Insurance

• Responsible for architecture within a specific segment or domain for a single business unit.
• Provide architectural direction on technical patterns.
• Contribute to defining target state technology architecture and roadmaps.
• Conduct hands-on prototyping and technology proof of concepts.
• Partner in the execution of proof of technologies.
• Contribute to target state architecture and roadmaps.
• Support technology modernization initiatives.
• Help minimize technical debt through continuous transformation.
• Build foundational relationships and encourage buy-in.
• Perform other duties as assigned.

Architect – Personal Insurance Cross-Domain Architecture

• Manage the profitability, growth, and retention of business within a location or region.
• Partner with RVP to develop and implement business strategies to effectively achieve profit and growth objectives.
• Effectively manage local strategies, objectives and tactics concerning relationships with brokers and agencies.
• Underwrite and skillfully negotiate the most complex, at-risk, or hard-to-close deals.
• Occasionally negotiate and procure reinsurance to underwrite complex accounts.
• Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales strategies and identify cross-selling opportunities.
• Regularly meet in person with agents and brokers and have the ability to travel to these meetings.
• Provide strategic direction and support for team and take responsibility for coaching, training, and performance management.
• Perform other duties as assigned.