Compliance Operations Manager

Twilio

Compliance Operations Manager overseeing KYC data compliance and managing related workflows at Twilio. Leading a team to ensure operational excellence within compliance operations.

Posted 6/1/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

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Hard Skills

operations managementprocess improvementsbusiness intelligence toolsKYC data reviewproject management

Soft Skills

team leadershipempathycustomer centricitycommunication skillscalm under pressure

Industry Keywords

complianceoperational metricscross-functional teamsstakeholder influenceoperational targets

About the role

Key responsibilities & impact

Lead one of the Compliance Operations teams responsible for ensuring compliance with policies and guidelines
Hire and develop team members to prevent non-compliant communications
Ensure team performance against operational targets
Create reports using business intelligence tools
Manage projects to completion, including cross-functional teams
Optimize operational processes for quality and customer satisfaction
Build effective work relationships and influence stakeholders

Requirements

What you’ll need

minimum of 2 years of experience leading a team as a manager or team lead
minimum of 3 years experience working in operations for a technology company
experience in reviewing Know Your Customer (KYC) data
expert of operations, focused on operational metrics and process improvements
empathetic and customer centric
experience in planning a team’s workload to support business priorities
knowledge and ability with business intelligence tools
outstanding verbal and written communication skills
calm under pressure
ability to work on project management on existing Compliance workflow

Benefits

Comp & perks

generous time-off
ample parental and wellness leave
healthcare
a retirement savings program
flexible working hours