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Twilio

Senior Customer Marketing Manager

Twilio

Senior Customer Marketing Manager creating and scaling Twilio's customer advocacy program in EMEA. Partnering with sales and marketing to amplify customer success stories for impactful engagements.

Posted 7/3/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer marketing and advocacy, with a strong focus on storytelling and communication. Proven ability to engage with senior executives and deliver impactful narratives that resonate with EMEA audiences.

Highest-signal resume keywords
Customer MarketingStorytelling SkillsCross-Functional CollaborationB2B Technology MarketingEngagement with Senior Executives

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent CommunicationInterpersonal Skills
Industry Keywords
Customer AdvocacyEMEA MarketEnterprise CustomersGlobal 2000 BrandsContent DevelopmentPublic RelationsCampaign Management

About the role

Key responsibilities & impact
  • Partner with sales, product, and marketing to identify and nurture Twilio customer advocates
  • Develop a deep understanding of the narratives that resonate with EMEA audiences best and map them directly to our customer programs
  • Lead end-to-end engagements with customers to showcase their success stories across content, events, PR, campaigns, and beyond.
  • Deliver a steady drumbeat of high-impact customer stories to help our customers and prospects understand Twilio’s value and business impact
  • Balance the needs both locally and centrally for EMEA customer storytelling, wearing the customers’ shoes and become a trusted partner

Requirements

What you’ll need
  • 6+ years in customer marketing, advocacy or related roles
  • Excellent communication and storytelling skills
  • Experience working cross functionally with both sales and marketing roles
  • Experience working directly with senior executives in customer accounts on marketing engagements (stories, speaking opps, etc.)
  • B2B technology marketing experience preferred
  • Experience with large enterprise customers and Global 2000 brands preferred.

Benefits

Comp & perks
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • And much more.