Twilio

Pre-sales Engineer

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations

Senior Presales Engineer

Manager

• Lead the development, maintenance, and long-term evolution of the company-wide environmental sustainability and ESG strategies.
• Benchmark practices against peers to inform refinements and create new enterprise-level approaches.
• Own the long-term oversight for Greenhouse Gas (GHG) target setting.
• Maintain and promote sound ESG governance practices.
• Develop and propose strategies for internal engagement on climate and ESG initiatives.
• Track and support applicable environmental and ESG regulations, standards, and frameworks.
• Manage existing compliance programs and stand up new processes.
• Coordinate with Legal, Technical Accounting, and Risk teams for compliance readiness.
• Oversee project management of voluntary reports.
• Direct execution of Climate Risk Assessments and Double Materiality Assessments as needed.

Senior Environmental Sustainability, ESG Manager

Full-stack Engineer

• Design and deliver robust, high-scale routing experiences for the Data platform/ pipelines team for Twilio Segment.
• Ship features that opt for high availability and throughput with eventual consistency
• Collaborate with engineering and product leads, as well as teams across Twilio Segment
• Support the reliability and security of the platform
• Build and optimize globally available and highly scalable distributed systems
• Be able to act as a team Tech Lead as needed
• Mentor other engineers on the team in technical architecture and design
• Partner with application teams to deliver end to end customer success.

Staff Software Engineer – L4

• Own and deliver robust, high-scale routing experiences for the Data platform/ pipelines team for Twilio Segment.
• Architect and operate always-available, complex distributed systems in cloud environments.
• Guide technical decisions, articulating trade-offs between cost, performance, and reliability.
• Translate complex technical strategies into actionable plans for diverse stakeholders, including Product Managers and Architects

Principal Engineer

Product Designer

• Own the complete user journey for Twilio Voice products.
• Collaborate with design peers across Messaging and Email to build an omnichannel narrative.
• Shape mental models and complex configuration wizards.
• Partner closely with design peers across Conversations and AI product teams.
• Actively participate in the UX Design Feedback Process and mentor junior designers.
• Establish a leadership-to-leadership operating model with Product Managers, Engineering Leads, and Architects.

Lead Product Designer

Affiliate Manager

• Serve as the main liaison between the global TED team and the R&D HRBPs & R&D LT.
• Design and execute a localization strategy that connects global HR cyclical programs to R&D’s strategic goals, striking the right balance between standardized global offerings and bespoke R&D business needs.
• Build robust VP/SVP pipelines and guide targeted development to accelerate the readiness of key talent across the organization.
• Architect and deliver on a R&D talent development approach in partnership with business leaders and HRBPs, leveraging tools like calibration and succession, to deliver outcomes.
• Ensure the regular and effective assessment of employee skills and performance across R&D, enabling leadership to efficiently reward, promote, develop, and manage their teams.
• Design and maintain a functional talent and engagement scorecard to track adoption, outcomes, and continuous improvement of talent programs.

Talent & Culture Partner – R&D

Sales

• Lead and develop SBPs establishing role clarity & consistency, clear goals and expectations to deliver proactive, strategic impact for GTM success.
• Build a high-performance culture focused on collaboration, accountability and growth.
• Instill a “think like a salesperson” approach ensuring your team is aligned and in-tune with the sales leader's needs, challenges and opportunities.
• Serve as the SBP to a multi-billion dollar business delivering the same capabilities expected of your team.
• Business partner to GTM leaders; challenge the status quo.
• Shape & execute business strategy to address risks / obstacles / opportunities.
• Translate strategy into actionable operational plans & execute.
• Voice of sales in cross-functional initiatives.
• Execute operational cadences.
• Manage forecast and pipeline health; drive predictability for month/quarter/year.
• Provide business performance insights; facilitate decision-making.
• Produce recurring & ad hoc exec business updates.
• Engage & deliver on localized planning & sales ops activities (e.g. headcount, Annual Planning, New Year Readiness, Account Movements, Terr & Quota operationalization) in alignment with Strategic Operations peer function.
• Drive local implementation & adoption of transformational programs and sales initiatives.
• Identify, plan and execute according to local needs.
• Collaborate closely with Strategic Sales Ops peers to ensure SBPs adhere to and execute Strategic Ops defined “playbook” on how we run and plan the business.
• Act as a key feedback loop for Sales Operations, ensuring that insights from sales leaders are integrated into our capabilities and broader operational planning.
• Partner cross-functionally with sales, finance, HR, systems, marketing, product and other teams to align strategies, execution and deliver on business outcomes.

Director, Sales Business Partner

Financial Planning and Analysis

• Establish the standard for ROI analysis across R&D; lead business case development for new product launches and feature investments to help prioritize the R&D roadmap based on financial returns and strategic value.
• Translate long-term product strategy into a sustainable, repeatable financial framework that underpins our Long-Range Planning (LRP) scenarios.
• Partner closely with R&D leadership to assess product performance and evaluate roadmap investments over both short- and long-term horizons.
• Provide strategic financial insights to guide investment decisions and drive optimal resource allocation across the product portfolio.
• Collaborate cross-functionally to identify growth levers, optimize margin drivers, and improve structural cost efficiencies.
• Oversee the development of flexible financial models to support ad-hoc analysis, scenario planning, and potential M&A opportunities.
• Synthesize and communicate complex financial data into clear, actionable insights for executive stakeholders and cross-functional business partners.
• Lead, mentor, and develop a high-performing team of 3 to 4 financial analysts supporting our Engagement and Channel products.

Director – R&D Finance

• Act as an autonomous finance partner to R&D, Product, and Engineering leadership.
• Partner seamlessly across Accounting, Engineering, FP&A, and FinOps teams.
• Lead the monthly and quarterly forecasting process for R&D hosting infrastructure.
• Conduct deep-dive variance analyses and link financial outcomes directly to usage changes.
• Proactively identify engineering cost-containment opportunities and partner with product managers.

Senior Financial Analyst, R&D Finance

Account Executive

• Be responsible for net new customer acquisition, managing an entire sales cycles to drive new revenue while maintaining the highest levels of customer satisfaction for accounts across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.
• Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.
• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.
• Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
• Be an owner to drive deals forward, knock down obstacles for our customers and internally, think outside the box and find the best solution for each customer, and recommend process improvements to support the whole team.
• Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.
• Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
• Ability to balance competing priorities and manage multiple projects/deals at the same time

Digital Sales Representative – Activate

Solutions Engineer

• Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies and systems.
• Design and Implement solutions including (but not be limited to) Front end ( VF, SLD, SLD2), Backend Process ( Flows, Triggers, Apex, Batch), 3rd party integrations ( Trey.io, Workato, Mulesoft, SF Pubsub/ grpc, Webhooks), data model and pipeline ( Data Cloud, Snowflake, Presto, DBT, Amazon Glue) ensuring scalability, system health, and end user personas/experience.
• Should be able to read, review and design Object oriented programing code like APEX, Python and set based scripting language like SOQL and SQL.
• Develop and maintain a holistic view of CRM - processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes
• Be a thought partner and communication bridge between Product manager, Technical Lead and Stakeholders by designing thoughtful technical solutions keeping overall CRM Platform and sales user experience in mind.
• Communicate regularly with a diverse group of stakeholders with different priorities, levels of maturity and technical acumen
• In partnership with the product owner and product manager, lead projects end to end to improve the way our Go-To-Market and internal teams track and manage Lead routing, Lead management, Lead to Opportunity, Forecasting and the Opportunity lifecycle

Staff Solutions Architect – Opportunity LifeCycle Management

• Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction
• Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs
• Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform
• Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple
• Ability to balance competing priorities and manage multiple projects/deals at the same time
• Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the way

Digital Sales Representative

Security Engineer

• Partner with Security Compliance Regulatory Affairs to execute a unified security regulatory strategy that balances long-term global trends with Twilio’s immediate operational needs.
• Monitor, identify, and prioritize new and evolving cybersecurity regulations (including telecom-specific mandates); translate complex requirements into actionable business impacts.
• Manage weekly compliance-focused operating rhythm, triaging regulatory developments and escalating critical security risks to senior leadership.
• In partnership with cyber legal counsel, define the "scope of applicability" for new regulations to ensure Twilio’s responses and decisions are precise, efficient, and aligned with how we actually build products.
• Collaborate with Go-To-Market teams to leverage Twilio’s security compliance posture as a differentiator, identifying opportunities to drive revenue through trust.
• Project manage non-security stakeholders to ensure the timely collection of evidence, support, and information required for successful regulatory filings and audits, working closely with the Security Compliance Regulatory Affairs team to facilitate and align on response.

Senior Security Regulatory Compliance Manager

Events

• Own the event technology strategy, standards, and governance model across Twilio Global Events...
• Design registration strategies, including registration flows, form logic, attendee types...
• Partner with Marketing Operations, Data, Web, Brand, Legal, Product Marketing, Sales, Field Marketing, Developer Network, and event stakeholders...
• Build scalable self-service templates, intake processes, runbooks, QA checklists, launch timelines...
• Manage event technology vendor relationships, platform roadmaps, support models...
• Guide the planning, requirements, testing, and launch process for event websites and landing pages...
• Identify gaps in process, ownership, tooling, data quality, or execution...
• Use AI and automation tools to improve event operations...

Senior Global Events Manager

Business Analyst

• Actively monitor real-time performance across all global operations teams, identifying potential issues in staffing levels, call volume spikes, and adherence to schedules
• Adjust schedules and allocate resources in real-time to ensure service levels are met, optimizing staff utilization
• Provide immediate and effective solutions to operational challenges such as call queues, technical support engineer (TSE) / agent availability, and unexpected events
• Generate and analyze intraday reports to track key metrics such as occupancy, service levels, and average handling time (AHT)
• Ability to assess workforce trends, staffing models and operational data to develop strategic recommendations that support business continuity, service level achievement and long-term operational scalability.
• Communicate real-time performance updates to operations teams, leadership, and other key stakeholders, providing recommendations for optimizing performance. Skilled in translating complex workforce data into concise, executive-level insights and recommendations tailored for senior leadership audiences.
• Demonstrate strong critical thinking and analytical problem-solving skills with the ability to proactively identify scheduling risks, operational gaps and workforce inefficiencies before they impact business performance.
• Implement real-time adjustments to workforce plans based on demand, including reallocation of TSE/ agents, skill-based routing, and schedule modifications
• Collaborate with the WFM scheduling team to ensure shift changes and workforce adjustments align with operational goals
• Work with global teams to manage and coordinate staffing for multi-region and multi-time zone operations, ensuring a seamless workforce across different markets
• Respond to real-time incidents, including system outages, weather-related issues, or unexpected increases in contact volume, by making immediate operational adjustments
• Coordinate with IT, operations, and support teams to manage workforce needs during crises and ensure business continuity
• Use real-time data to analyze and identify trends that impact workforce performance, TSE / agent productivity, and customer experience
• Provide recommendations for process improvements, staffing efficiencies, and better resource allocation based on real-time observations
• Contribute to continuous improvement efforts in workforce management processes by identifying areas of inefficiency or opportunity
• Work closely with Operations, Scheduling, and Forecasting teams to ensure alignment between real-time management and broader workforce strategies
• Support global workforce optimization efforts by sharing insights and contributing to the development of best practices