Senior CX Designer

Valtech

CX Designer Sr at Valtech focusing on experience innovation and transforming customer experiences. Collaborating with teams to lead service design initiatives and enhance customer journeys.

Posted 5/25/2026full-timeRemote • 🇧🇷 BrazilSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Experience (CX)Service DesignDesign Thinkinguser researchworkshop facilitationqualitative data analysisstrategic insightsexecutive document structuringprioritization matricesinitiative timelines

Soft Skills

analytical neutralitycritical thinkingsound judgmentcollaborationcustomer-centric culture promotioncross-functional collaborationopenness to emerging technologiesprocess optimizationcommunicationrelationship management

Tools & Technologies

MiroFigmajourney mapsempathy mapsneeds mapsAI-driven toolscustomer listening initiativesqualitative researchquantitative researchhistorical surveys

Industry Keywords

Voice of the Customer (VoC)customer journey mappingpain pointsprocess bottleneckscustomer profile differentiationunified experience strategiessegmented experience strategiesmultidisciplinary environmentscustomer feedback analysisstrategic alignment

About the role

Key responsibilities & impact

Lead Service Design and Customer Experience (CX) initiatives, considering the end-to-end customer journey from acquisition through ongoing relationship management.
Compile, organize, and analyze existing inputs such as:
Voice of the Customer (VoC)
historical surveys and customer feedback
internal studies and previous evaluations
Plan and facilitate customer listening initiatives with customers and stakeholders, including:
interviews
qualitative and quantitative research
Map customer journeys, identifying:
pain points
process bottlenecks
opportunities for improvement and optimization
Support the definition and evolution of the desired experience model, considering:
unified vs. segmented experience strategies
differentiation by customer profile and stage in the journey
Create and structure:
prioritization matrices
initiative timelines with short-, medium-, and long-term actions
Support initiatives aimed at strengthening and promoting a customer-centric culture across the organization.
Collaborate cross-functionally with internal teams, monitor initiative execution, and ensure quality, consistency, and strategic alignment across deliverables.
Demonstrate openness to leveraging AI-driven tools and emerging technologies to increase productivity, insight generation, and decision-making, applying critical thinking and sound judgment in their use.

Requirements

What you’ll need

Solid experience in Customer Experience (CX) and Service Design
Strong knowledge of Design Thinking, user research, and workshop facilitation
Ability to act with analytical neutrality, avoiding internal biases
Experience in complex, multidisciplinary organizational environments
Ability to translate qualitative data into strategic insights
Ability to structure executive documents and strategic guidelines
Experience with design and collaboration tools such as Miro, Figma, journey maps, empathy maps, and needs maps

Benefits

Comp & perks

Flexibility, with remote and hybrid work options (dependent on country)
Career advancement opportunities, including international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training, and industry experts