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Head of User Experience – Workplace Solutions
VanguardSenior UX leader defining and transforming user experiences for institutional clients in the Workplace Solutions business at Vanguard. Leading a multidisciplinary team to innovate and enhance client journeys.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
UX strategyproduct designdigital strategydesign researchcontent designuser experience operationsdata analysisemerging technologiesusability enhancementworkflow optimization
Soft Skills
leadershipteam buildingcollaborationcommunicationstrategic thinkingproblem solvinginnovationclient relationship managementcross-functional partnershipcontinuous improvement
Tools & Technologies
digital solutionsmodern platformsmetrics frameworksB2B insightsenterprise systemsdesign toolsresearch toolscontent management systemsdata visualization toolsproject management software
Industry Keywords
Workplace Solutionsplan sponsorconsultant journeysexperience outcomesbusiness outcomesclient outcomeslegacy workflowsconnected solutionsoperational designhigh-performing teams
About the role
Key responsibilities & impact- Define and lead the UX strategy for plan sponsor and consultant journeys across Workplace Solutions
- Replace fragmented, legacy workflows with connected, digitally-enabled solutions
- Embed deep B2B insights into product, service, and operational design
- Partner across Product, Technology, Operations, and Sales to align on enterprise priorities and investments
- Oversee design, research, content, and UX operations—building a high-performing, innovative team
- Establish standards, frameworks, and metrics to continuously improve experience outcomes
- Leverage data, emerging technologies, and modern platforms to enhance usability and efficiency
Requirements
What you’ll need- 10+ years of relevant experience, including UX, product design, or digital strategy leadership
- Experience leading teams and delivering measurable business and client outcomes
- Bachelor's degree required; advanced degree preferred
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities