Senior Collaboration Platform Engineer, Zoom – Google Workspace

Vanguard

Senior Collaboration Platform Engineer managing enterprise collaboration platforms like Zoom and Google Workspace. Leading implementation, architecture, and performance improvements at Vanguard.

Posted 6/17/2026full-timeWayne • North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesSeniorWebsite

ATS Keywords

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Hard Skills

collaboration engineeringplatform architecturesystems analysistroubleshootingincident responseroot cause analysisnetworking conceptssecurity conceptschange managementrisk assessment

Soft Skills

technical leadershipinfluencing stakeholderscommunicationmentoringproblem managementdocumentationoperational excellenceuser experience improvementcross-functional collaborationengagement with non-technical stakeholders

Tools & Technologies

ZoomGoogle WorkspaceWebexcloud-based communication servicesfirewallsproxiesVPNSSOMFATLS

Industry Keywords

enterprise collaboration platformshigh-availability production servicesregulated environmentsoperational documentationgovernance standardsconditional accessscalabilityavailabilityperformanceresiliency

Tech Stack

Tools & technologies

CloudDNSFirewalls

About the role

Key responsibilities & impact

Designs, implements, and owns enterprise collaboration platforms such as Zoom or Google Workspace to meet business, regulatory, and operational requirements
Identifies systemic gaps and opportunities to improve resiliency, performance, and user experience
Defines and enforces platform architecture and technical standards, influencing design decisions across network, security, identity, and end-user computing teams
Ensures alignment with enterprise controls including firewall/proxy rules, certificates/TLS, conditional access, logging, and monitoring
Leads end-to-end implementation initiatives, including requirements gathering, solution design, pilot execution, production rollout, and operational handoff
Manages change control processes and provides post-deployment support
Evaluates platform capabilities, vendor offerings, and roadmaps with consideration for security, compliance, scalability, availability, and user experience
Recommends platform improvements and drives adoption of strategic capabilities
Develops and maintains operational documentation, including runbooks, governance standards, and incident/problem management procedures
Mentors junior engineers and provides escalation support
Performs systems analysis, including requirements definition and logical/physical design for collaboration platforms
Ensures solutions meet enterprise risk, compliance, and availability expectations
Participates in special projects and cross-functional initiatives supporting collaboration platform reliability, scalability, and operational excellence.

Requirements

What you’ll need

Minimum of eight years related work experience
Undergraduate degree in a related field or the equivalent combination of training and experience
In depth experience in collaboration engineering or adjacent enterprise platform roles with ownership of production platforms
Hands-on experience administering and troubleshooting enterprise collaboration platforms such as Zoom, Webex, Google Workspace, or similar cloud-based communication and productivity services
Demonstrated technical leadership with the ability to set standards, influence cross-functional stakeholders, and drive sound engineering decisions without direct authority
Strong troubleshooting skills across endpoints, identity, networking, security, and cloud services, with proven experience in incident response and root cause analysis
Broad foundational knowledge of networking and security concepts, including DNS/DHCP, routing, firewalls/proxies, VPN, certificates/TLS, SSO/MFA, and conditional access
Experience leading complex implementations and platform improvements through risk assessment, change management, and stakeholder communication
Proven ability to support high-availability production services in regulated environments using structured change, incident, and problem management practices
Strong communication skills with the ability to engage both technical and non-technical stakeholders and produce clear documentation and operational runbooks.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development