Customer Operations Analyst – Elevate Programme

Vantage Point Global

Customer Operations Associate responsible for managing customer cases in Belfast. Involves hands-on experience, structured training, and mentorship in customer operations with effective communication.

Posted 7/5/2026full-timeBelfast • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing cases from initiation to resolution while adhering to compliance requirements and quality standards. Exhibits excellent communication abilities and organizational skills to enhance customer experience and team collaboration.

Highest-signal resume keywords

Customer Case ManagementWritten And Verbal CommunicationOrganizational SkillsAttention To DetailCustomer-Facing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Positive AttitudeSelf-MotivatedProactive ApproachAbility To Work Independently

Tools & Technologies

Digital Communication ChannelsCase Management Systems

Industry Keywords

Compliance RequirementsQuality StandardsCustomer ExperienceFeedback ApplicationKnowledge Sharing

About the role

Key responsibilities & impact

Take ownership of customer cases from beginning to end, ensuring each case is managed efficiently, accurately, and with the appropriate level of care.
Manage your own caseload and progressing customer cases to resolution.
Communicate directly with customers through telephone, written, and digital channels.
Respond to customer queries and providing clear, professional updates.
Prepare customer correspondence, including update letters and communications.
Build rapport with customers while delivering a positive customer experience.
Review customer information and assess cases against established policies and criteria.
Accurately document customer interactions and case outcomes within relevant systems.
Liaise with colleagues, stakeholders, and support teams to resolve customer issues.
Receive and apply feedback from Team Leaders and Quality Checkers to improve performance.
Follow established procedures, compliance requirements, and quality standards.
Adapt to changing project priorities, workloads, and client requirements.
Contribute to team meetings, knowledge sharing, and continuous improvement activities.

Requirements

What you’ll need

A strong academic background, ideally achieving a minimum 2:2 degree in any discipline.
Excellent written and verbal communication skills.
Experience working in a customer-facing environment.
Strong organisational skills and attention to detail.
The ability to manage and prioritise your workload effectively.
Confidence learning new systems, processes, and technology platforms.
A positive, self-motivated, and proactive approach to work.
The ability to work independently while contributing to team objectives.

Benefits

Comp & perks

Health cash plan
Cycle to work scheme
Ongoing training and development support through one-to-one coaching and access to award-winning trainers