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Claims Handling Administrator
VeriskClaims Handling Administrator responsible for raising payments for motor claims while managing correspondence. Join Verisk, a leader in property and casualty insurance analytics, for a meaningful career.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong attention to detail and accuracy in data extraction and claims management while maintaining high standards of customer service. Proficient in managing workflows to meet service level agreements and team targets.
Highest-signal resume keywords
Attention To DetailCustomer ServiceData ExtractionClaims ManagementCollaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ExtractionClaims ManagementSystem UpdatesPost TriagePayment Processing
Soft Skills
Attention To DetailCommunicationTeamworkProactiveOrganised
Tools & Technologies
Computer LiteracyTelephony
Industry Keywords
Customer Service Level AgreementsInternal Audit RequirementsExternal Audit Requirements
About the role
Key responsibilities & impact- To understand the different types of documents received and the actions required for each
- Data extract all relevant claim information from the document onto the system where required with heightened attention of accuracy
- Raising payments on files, ensuring attention to detail.
- Create all new claims on the system(s) where applicable, highlighting duplicate claims where necessary
- Complete post triage and redirect correspondence if needed
- Raise payments and update the system to ensure the file is in the correct stage and clear notes are visible of actions taken
- Identify post that needs urgent action and escalate as appropriate
- Manage work efficiently to enable customer Service Level Agreement’s, individual targets and team targets are met
- Maintain a high standard of quality on work produced to meet both internal and external audit requirements
- To deliver professional standards of customer service to internal and external customers
Requirements
What you’ll need- Accuracy / Attention to detail
- Computer Literate
- Customer Service
- Collaborative
- Communication including telephony
- Determination
- Enthusiasm
- Motivated
- Organised
- Patience
- Proactive
- Teamwork
- Telephony
- Willingness to Learn
Benefits
Comp & perks- Short Term Incentive
- Long Term Incentive