Senior Manager – Change Management, Merchant Services

Wells Fargo

Senior Manager Change Management at Wells Fargo leading change initiatives for the Merchant Services team. Responsible for managing implementation processes, regulatory commitments, and cross-functional collaboration.

Posted 6/12/2026full-timeCharlotte • North Carolina, Texas • 🇺🇸 United StatesSeniorWebsite

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Hard Skills

Change ImplementationChange ManagementImplementation GovernanceAdoption StrategiesOperational RiskComplianceAuditData AnalysisMetrics ReportingProcess Improvement

Soft Skills

LeadershipCommunicationInfluencingTeam DevelopmentAdaptabilityAnalytical ThinkingStakeholder ManagementDecision MakingConflict ResolutionCollaboration

Industry Keywords

PaymentsMerchant ServicesBanking OperationsRegulatory EnvironmentRisk ManagementControl FrameworkCross-Functional InitiativesGovernance RoutinesMatrixed OrganizationChange Governance

About the role

Key responsibilities & impact

Lead and develop a team of change implementation consultants and managers to deliver complex, cross-functional initiatives
Partner across business, operations, technology, risk, compliance, legal, and audit to drive enterprise change
Translate strategic priorities, regulatory commitments, and control requirements into executable implementation plans
Analyze data, metrics, and trends to identify implementation risks, capacity constraints, dependencies, and opportunities for process improvement
Establish and execute change governance, escalation, and decision frameworks to support timely delivery of commitments and issue resolution
Interpret and help operationalize policies, procedures, and enterprise standards related to change implementation, risk management, and controls
Influence senior leaders and stakeholders through concise, leadership-ready communication and transparent status reporting
Manage allocation of people, priorities, and financial resources across competing initiatives
Build an inclusive, high-performing team culture focused on talent development, continuous improvement, and adaptability in a changing business environment

Requirements

What you’ll need

7+ years of Change Implementation experience
3+ years of management or leadership experience
Knowledge of payments, merchant services, or other large-scale banking operations
Strong knowledge of change management, implementation governance, and adoption strategies within a risk and controls framework
Demonstrated ability to operate effectively in a highly regulated environment with strong understanding of operational risk, compliance, audit, and control expectations
Strong executive communication and presence, with the ability to simplify complex issues, guide tradeoff discussions, and influence decisions across senior stakeholders
Experience building implementation roadmaps, prioritization frameworks, and governance routines for large, cross-functional portfolios
Strong analytical skills with experience using data, metrics, and reporting to inform decisions, monitor progress, and identify emerging risks or dependencies
Ability to partner effectively across business, technology, operations, risk, compliance, legal, and finance in a matrixed organization
Experience leading teams through ambiguity, organizational change, and competing priorities while maintaining delivery quality and team engagement

Benefits

Comp & perks

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