Senior Lead Digital Product Manager – Merchant Services

Wells Fargo

Senior Lead Digital Product Manager leading Back Office Solutions for Wells Fargo's Merchant Services. Advising senior leadership on digital product strategies and innovative business initiatives.

Posted 6/18/2026full-timeCharlotte • Iowa, North Carolina • 🇺🇸 United StatesSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

digital product managementAgile methodologydigital productiondigital technologiesmobile designresponsive designcustomer facing digital toolsperformance measurescritical thinkinganalytical thinking

Soft Skills

strategic thinkingtactical activitiesteam collaborationrelationship buildinginfluencecommunicationpresentation skillsproblem solvingvisionary thinkingguidance

Tools & Technologies

ConfluenceJiraMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Industry Keywords

Merchant Servicesdigital business plansdigital initiativesdigital design sensibilitiesthird party vendors

About the role

Key responsibilities & impact

Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment
Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise
Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
Coordinate highly complex activities and guidance to others
Provide vision, direction and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact
Strategically engage with all levels of professionals and managers across the enterprise
Serve as an expert advisor to leadership

Requirements

What you’ll need

7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Knowledge and understanding of the Merchant Services industry
Experience with Agile methodology of project delivery
Experience with one or more Agile tools used for tracking user stories or backlogs, such as Confluence and/or Jira
Demonstrated critical thinking skills to discern customer, technical and process impacts
Ability to work effectively in a team environment and across all organizational levels
Experience in digital production across all channels, platforms and devices
Knowledge and understanding of digital technologies to include strong digital design sensibilities
Experience analyzing trends affecting digital interactive product design, mobile design or responsive design
Experience deploying customer facing digital tools/interfaces and performance measures
Ability to range strategic thinking and tactical activities to translating vision into executable initiatives
Ability to proactively identify roadblocks and develop recommendations for unforeseen issues in production
Ability to influence and build relationships with LOB stakeholders, product owners, technology, business analysis, other internal partners
Experience working with third party vendors
Intermediate skill level in Microsoft Word, PowerPoint, Excel
Excellent verbal, written, and interpersonal communication skills and experience communicating and presenting information to senior leaders

Benefits

Comp & perks

Ability to travel up to10% of the time
Flexibility to support global teams across time zones
Hybrid work schedule