Branch Operations Associate Manager

Wells Fargo

Lead and supervise teller functions for exceptional customer service at Wells Fargo branch operations. Manage a diverse team while ensuring compliance and performance optimization.

Posted 7/11/2026full-timeEl Segundo • California • 🇺🇸 United StatesJuniorMid-Level💰 $27 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and customer service skills while effectively managing teller operations and developing team members. Possesses a solid understanding of banking regulations, risk management, and compliance controls to ensure operational excellence.

Highest-signal resume keywords

Leadership ExperienceCustomer Service ExcellenceTeam DevelopmentOperational ManagementRisk Management Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash HandlingIssue ResolutionCustomer SupportOperational TasksFinancial Services Management

Soft Skills

CoachingMotivatingCommunicationRelationship BuildingProblem Solving

Tools & Technologies

Mobile Banking Technology

Industry Keywords

Banking RegulationsRetail Compliance ControlsRisk ManagementLoss PreventionMilitary Protocol

About the role

Key responsibilities & impact

Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience
Provide feedback and present ideas for improving customer service and colleague experience
Perform operational and customer support tasks
Provide excellent customer service, engage customers in conversations, and build relationships with them
Manage the schedule and the daily operations of the teller line
Make decisions and resolve issues related to daily operations of the teller line
Support customers and employees in resolving or escalating concerns or complaints
Collaborate and consult with branch employees, colleagues, and mid-level managers
Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

What you’ll need

2+ years of experience assessing and meeting the needs of customers or helping with issue resolution
1+ years of Leadership experience
Leadership skills including the ability to build, develop, and motivate a diverse work team
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
Ability to educate and connect customers to technology and share the value of mobile banking options
Knowledge and understanding of laws and regulations pertaining to the banking industry
Knowledge and understanding of retail compliance controls, risk management, and loss prevention
Relevant military experience including working with military protocol and instructions
Cash handling experience

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement