Senior HCM Functional Consultant – Workday Success Plans

WillHire

Senior HCM Functional Consultant ensuring customers maximize value from Workday products. Driving customer satisfaction and delivering innovative services for their HR technology needs in Australia.

Posted 7/17/2026full-timeRemote • 🇦🇺 AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Human Capital Management (HCM) software support and consulting, particularly with Workday, while effectively communicating and collaborating with customers to optimize their HR technology solutions.

Highest-signal resume keywords

Workday Consulting ExperienceHuman Capital Management Software SupportCore HCM ExpertiseExcellent Verbal And Written Communication SkillsAbility To Manage Multiple Engagements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WorkdayPeopleSoftSAPOracleJD EdwardsCore HCMSecurityCompensationSystem ConfigurationTroubleshooting

Soft Skills

Customer ServiceCritical ThinkingCollaborationInfluencingAdaptability

Tools & Technologies

HRISEngagement ManagerFeature Adoption WorkshopsHealth Checks

Certifications & Qualifications

Workday HCM Certification

Industry Keywords

Human Capital ManagementGlobal ImplementationsEnterprise HRIS ProjectsDesign MeetingsProject Plan Management

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Help customers overcome HR technology challenges and feel rewarded by driving high levels of customer satisfaction.
Confidently and consistently provide excellent customer service.
Engage customers to quickly understand business requirements.
Share their broad experience with industry practices.
Adapt and succeed independently in challenging situations.
Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions.
Support multiple customers concurrently on short duration projects.
Help customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features.
Conduct research to ensure understanding of customer questions and related Workday concepts.
Deliver small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
Troubleshoot product configuration to resolve or provide optimal product configuration to meet customer business requirements.
Clearly and effectively communicate responses and value to customers.
Partner with an Engagement Manager to deliver various services including Feature Adoption Workshops and Health Checks.
Facilitate group customer sharing discussions.

Requirements

What you’ll need

5+ years of Human Capital Management software support or consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience
5+ years of experience with HCM systems including but not limited to Workday, PeopleSoft, SAP, Oracle, and/or JD Edwards
5+ years of experience with the following product areas: Core HCM, Security, Compensation
5+ years of Workday Consulting experience or experience as a Workday SME
Demonstrates a solid grasp of HR related systems and processes.
Able to gain a detailed understanding of Workday concepts and new feature releases in Core HCM, areas of expertise and cross application features.
Certified or ability to certify in Workday HCM products and to effectively deploy the solutions
Experience with influencing, interacting and collaborating with senior leaders, internally and externally
Capable of leading and influencing design meetings toward an effective and collaborative outcome
Ability to deliver and get results while managing to a project plan
Excellent verbal and written communication skills
Experience with global implementations is preferred
The ability to work on multiple engagements simultaneously
Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
Bachelor’s degree or related experience required
Ability to travel up to 10%

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off