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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Workday HCM systems and consulting, with a strong ability to deliver customer-focused solutions and optimize system configurations. Proven experience in managing multiple projects and engaging with senior leaders to drive feature adoption and enhance customer self-sufficiency.
Highest-signal resume keywords
Workday HCM ConsultingHuman Capital Management Software SupportPayroll ConfigurationAbsence ManagementTime Tracking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
WorkdayPeopleSoftSAPOracleJD EdwardsHRIS ProjectsSystem ConfigurationFeature AdoptionTenant ReviewGlobal Implementations
Soft Skills
Excellent Communication SkillsCritical ThinkingCollaborationInfluencing SkillsCustomer Engagement
Certifications & Qualifications
Workday HCM Certification
Industry Keywords
Human Capital ManagementHR SystemsProject ManagementConsulting ServicesFeature Roadmap
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- confidently and consistently provide excellent customer service
- engage customers to quickly understand business requirements
- share their broad experience with industry practices
- adapt and succeed independently in challenging situations
- develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions
- support multiple customers concurrently on short duration projects
- enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features.
- share expertise with customers on a variety of Ask-an-Expert requests by:
- conducting research to ensure understanding of customer questions and related Workday concepts.
- delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
- troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
- clearly and effectively communicating responses and value to customers.
- partner with an Engagement Manager to deliver services that include:
- Feature Adoption Workshops (Facilitate customer Workday feature roadmap discussions)
- Functional Review (Tenant Review with Consulting Services)
- Health Check (Tenant Review with Cross Functional Consulting Services)
- additional services that our consultants deliver include:
- Collaboration Crews (Facilitate group customer sharing discussions)
- Accelerator Webinars (Creating and delivering customer presentations on how to use Workday features to achieve business goals)
- Feature Accelerator (Providing one-on-one consulting guidance to accelerate customer feature adoption)
- Feature Adoption Tenant Reviews (Reviewing customer tenants to identify adoption opportunities
Requirements
What you’ll need- 5+ years of Human Capital Management software support or consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience
- 5+ years of experience with HCM systems including but not limited to Workday, PeopleSoft, SAP, Oracle, and/or JD Edwards
- 5+ years of experience with the following product areas: Payroll, Absence, Time Tracking
- 5+ years of Workday Consulting experience or experience as a Workday SME
- Demonstrates a solid grasp of HR related systems and processes.
- Able to gain a detailed understanding of Workday concepts and new feature releases in Core HCM, areas of expertise and cross application features.
- Certified or ability to certify in Workday HCM products and to effectively deploy the solutions
- Experience with influencing, interacting and collaborating with senior leaders, internally and externally
- Capable of leading and influencing design meetings toward an effective and collaborative outcome
- Ability to deliver and get results while managing to a project plan
- Excellent verbal and written communication skills
- Experience with global implementations is preferred
- The ability to work on multiple engagements simultaneously
- Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
- Bachelor’s degree or related experience required
- Ability to travel up to 10%
Benefits
Comp & perks- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development