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Workday

Senior Customer Service Advisor

Workday

Senior Customer Service Advisor at Barclays providing exceptional service and resolving complex customer inquiries in banking. Collaborating across teams and developing customer care procedures to enhance service.

Posted 7/7/2026full-timeBirkenhead • 🇬🇧 United KingdomSenior💰 £27,700 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing exceptional customer service through various communication channels, resolving complex inquiries, and collaborating effectively with internal teams to enhance customer care processes.

Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsComplex Query ResolutionCollaborative Teamwork SkillsCustomer Satisfaction Dedication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Industry Keywords
Banking ProductsCustomer Care ProceduresCustomer Care ProcessesEfficiency Development

About the role

Key responsibilities & impact
  • provide exceptional customer service through chat, email, and phone
  • resolve more complex customer inquiries related to banking products
  • collaborate with internal teams for customer care processes
  • develop and implement customer care procedures for efficiency

Requirements

What you’ll need
  • experience in customer service or similar roles
  • excellent communication skills
  • ability to handle complex customer queries,
  • collaborative teamwork skills
  • dedication to customer satisfaction

Benefits

Comp & perks
  • pension plan
  • private medical insurance
  • life insurance
  • income protection