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Zendesk

Senior Software Engineer

Zendesk

Senior Software Engineer building scalable features for Zendesk's Action Platform. Working across frontend and backend to enhance customer support automation.

Posted 7/1/2026full-timeMelbourne • 🇦🇺 AustraliaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and implementing scalable backend services using Go, alongside proficiency in frontend development with TypeScript and React. Strong capabilities in systems design, API development, and fostering a collaborative engineering culture are essential.

Highest-signal resume keywords
Go ProgrammingTypeScript DevelopmentReact FrameworkRESTful API DesignSystems Design

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Backend Services DevelopmentFrontend Features DevelopmentAPI Contract DefinitionDistributed WorkflowsIntegration Boundaries
Soft Skills
Excellent CommunicationCollaborative ApproachMentoring
Tools & Technologies
Modern Web FrameworksLow-Code PlatformsNo-Code PlatformsWorkflow EnginesIntegration Tooling
Industry Keywords
Workflow OrchestrationAutomation LogicPerformance Best PracticesReliability Best PracticesObservability Best PracticesSecurity Best Practices

Tech Stack

Tools & technologies
GoGraphQLJavaScriptReactTypeScript

About the role

Key responsibilities & impact
  • Design, implement, and maintain scalable backend services in Go for workflow orchestration, automation logic, and third-party integrations.
  • Build and refine frontend features using TypeScript, React, and modern web frameworks, ensuring a seamless and performant user experience.
  • Collaborate with product managers and designers to shape product direction and ensure technical feasibility of feature designs.
  • Partner closely with frontend and backend teammates to define clear API contracts and system interfaces.
  • Drive architecture and design discussions across the stack, contributing to a cohesive and maintainable codebase.
  • Champion performance, reliability, observability, and security best practices across the platform.
  • Mentor other engineers and contribute to a strong, collaborative engineering culture.

Requirements

What you’ll need
  • 5+ years of experience working across the stack in a modern engineering environment.
  • Proficiency in Go (or another strongly typed language with the willingness to learn Go).
  • Deep knowledge of JavaScript/TypeScript, React, and modern frontend architecture.
  • Experience designing and consuming RESTful APIs or GraphQL interfaces.
  • Strong systems design and architecture skills – you’re comfortable thinking through distributed workflows and integration boundaries.
  • A strong product mindset – you care deeply about UX, developer experience, and solving real customer problems.
  • Excellent communication skills and a collaborative, team-oriented approach.
  • Bonus: experience with low-code/no-code platforms, workflow engines, or integration tooling.

Benefits

Comp & perks
  • A mission-driven company focused on building impactful, customer-first products.
  • A vibrant, inclusive culture with a strong and supportive engineering community in Melbourne.
  • Flexible hybrid/remote work arrangements.
  • Career development support, including learning budgets and clear growth paths.
  • Competitive compensation, benefits, and generous leave policies.