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Zendesk

Forward Deployed Engineer

Zendesk

Forward Deployed Engineer at Zendesk designing and delivering AI solutions. Collaborating with strategic customers to build production-grade integrations and improve user experience.

Posted 7/7/2026full-timeSingapore • 🇸🇬 SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading the technical delivery of AI agent and LLM-powered solutions, with a strong focus on building production-grade systems and integrations. Proficient in troubleshooting complex technical issues and communicating effectively with stakeholders.

Highest-signal resume keywords
Python ProficiencyJavaScript/TypeScript ProficiencyCloud Platforms ExperienceLLM Practical ExperienceProduction Systems Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
PythonJavaScriptTypeScriptProduction Systems DevelopmentPrompt EngineeringRetrieval-Augmented Generation
Soft Skills
Excellent Communicator
Tools & Technologies
AWSGCPAzure
Industry Keywords
AI AgentLLM-Powered SolutionsTechnical DeliveryCustom ConnectorsTechnical Blockers

Tech Stack

Tools & technologies
AWSAzureCloudGoogle Cloud PlatformJavaScriptPythonTypeScript

About the role

Key responsibilities & impact
  • Lead end-to-end technical delivery of AI agent and LLM-powered solutions
  • Build production-grade integrations and custom connectors
  • Troubleshoot and resolve escalated technical blockers
  • Act as the final line of defense for complex issues

Requirements

What you’ll need
  • 5+ years building production systems
  • Excellent communicator
  • Proficient in Python and JavaScript/TypeScript
  • Experience with cloud platforms (AWS/GCP/Azure)
  • Practical experience with LLMs, prompt engineering, retrieval-augmented generation (RAG)

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
  • Remote work options