Account Manager

• Manage a team of administrators and specialists, overseeing the complete customer journey from initial inquiry through product delivery and after-sales support.
• Lead the execution of high-volume accounts while coordinating with relevant functions across the organization.
• Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information about deliveries.
• Lead and own communication across the organization to ensure customer’s satisfaction.
• Build long-term relationships with customers to improve process as needed looking at the success of the account.
• Ensures that the accounts consistently operate in alignment with contract and request claims management support as needed.

OEM Account Manager

Field Engineer

• Execute work to meet assigned objectives.
• Responsibility includes performing installation, troubleshooting, repair, and preventative maintenance on critical power and electrical distribution equipment.
• Deliver quality customer service and execute service work as per customer orders and expectations.
• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
• Be responsible for hands-on execution of projects, including startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery/Distribution equipment.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction.
• Proactively detect potential equipment failures and recommend corrective actions.
• Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices.

Field Service Technician

Software Engineer

• Lead the design and development of ABAP programs, function modules and reports to meet business requirements.
• Collaborate with cross-functional teams to gather and analyze requirements and translate them into technical specifications.
• Perform code reviews and mentoring of junior developers, fostering a culture of best practices and continuous improvement.
• Optimize existing ABAP programs and enhance system performance through effective debugging and troubleshooting techniques.
• Implement SAP enhancements and customizations using ABAP, ensuring compliance with SAP standards and guidelines.
• Coordinate with SAP Basis and functional teams to ensure successful deployments and system upgrades.

IS Principal Developer Analyst – SAP ABAP

Application Engineer

• Provide technical sales execution to the Channel team, Channel partners, technical support, product engineering, R&D and the end customers.
• Design and recommend tailored solutions based on a deep knowledge of the portfolio and capabilities to meet customers’ unique needs.
• Continuously strengthen existing customer relationships and follow-up on customer complaints in a timely manner according to a defined process.
• Know and confidently use basic sales techniques (e.g. communication, active listening, presentation…)
• Support the Channel team with customer presentations and demonstrations by serving as the product expert through strong solution competence.
• Analyze drive, PLC/HMI motor application problems and initiate effective measures for their solution.
• Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction.

Channel Applications Engineer, VFDs

Solutions Engineer

• Act as ABB’s lead technical expert for DCS solutions in the Life Sciences sector and provide technical sales support and domain-specific guidance to business development and proposal teams.
• Ensure technical excellence and customer satisfaction, contributing to the growth and competitiveness of the Life Sciences Automation segment.
• Collaborate with strategic customers to develop automation strategies and roadmaps aligned with industry trends and regulatory requirements.
• Lead or support design reviews, functional specifications, and validation documentation in compliance with FDA, EMA, and cGMP regulations.
• Lead technical presentations and solution workshops/lunch and learns with executive stakeholders to influence buying decisions and build trust.
• Set up, support and deploy DCS demo centers to support customer engagement.
• Partner with product management and R&D to influence development of Life Sciences-focused features and digital capabilities.
• Conduct internal and external training sessions to disseminate Life Sciences automation knowledge across ABB.

Technical Solutions Manager – Life Sciences

• Provide program leadership, technical direction, and assistance to ABB end customers, users and other ABB field personnel in the operation, inspection, maintenance and repair of assigned product lines to include but not limited to; power delivery, drive systems and control systems.
• Complying with all ABB and end customer EHS policies and procedures.
• Installing, maintaining, repairing and commissioning equipment used in power delivery, support outages, control systems and power quality systems.
• Developing working relationships with fellow team members and follow directions from Field Engineers, Lead Field Engineers, and Senior Management.
• Cultivating excellent relationships with clients that lead to a strong base of referral business.

Senior Field Service Technician

Electrical Engineer

• Install, commission, maintain, troubleshoot, upgrade and retrofit MV/LV switchgear, protection relay and Variable Speed Drive (VSD) systems
• Provide technical support and engineering expertise both remotely and on customer sites across the full service lifecycle
• Develop protection relay settings and coordination studies, supporting safe and reliable power system operation
• Contribute to power system studies including short-circuit, load flow, arc flash, harmonic and EMC assessments
• Diagnose and resolve faults on ABB VSD systems, including ACS1000, ACS5000, ACS6000, ACS800 and ACS880 drives
• Prepare technical documentation, engineering drawings, testing procedures, work packs and method statements
• Collaborate with customers and internal teams to define project scope, support bids and identify service growth opportunities
• Ensure compliance with ABB quality standards, IEC requirements and applicable international regulations, while delivering technical training and knowledge transfer

Electrical Service Engineer

Product Specialist

• Coordinate sales activities, events, proposals, and market research to meet business goals and increase market share.
• Focus on International Markets (Canada, CA&C, Europe, Middle East, and Asia Pacific regions).
• Collaborate with management to define strategic marketing plans and support relevant implementation.
• Collect data and provides sound market and competitor intelligence analyses.
• Track and provide global market research and analysis results.
• Monitor market trends and recommend improvements in marketing strategy and plans.
• Provide appropriate market information to support long- to mid-term decision-making.
• Drive sales efficiency by ensuring every salesperson possesses appropriate product and tool knowledge.
• Visit customers to understand their needs and ensure resolution of customer issues.
• Support proposals team by suggesting best available products/solutions.

Electrical Product Marketing Specialist – Medium Voltage

Operations

• Responsible for local import/export operations.
• Supervise performance of customs brokers.
• Ensure smooth execution of operational trade and customs activities.
• Manage necessary documentation and online forms for import/export activities.
• Maintain knowledge of all relevant import/export laws and procedures, tariffs, duties, licenses, and restrictions.

Trade & Transportation Specialist – Virtual Operations

Robotics

• Lead the transition to the new OneStream consolidation system as part of the Finance Transformation Program.
• Prepare monthly, quarterly and yearly consolidation of financial statements in accordance with US GAAP, supporting both stand-alone reporting requirements and SoftBank IFRS reporting.
• Monitor and ensure the complete and accurate reporting of transactions by reporting units in key consolidation areas, including cash flow, equity, inventory profit eliminations, acquisitions, divestitures, and disclosures.
• Partner closely with the Financial Reporting Team to prepare SoftBank reporting packages and external stand-alone financial reporting deliverables.
• Coordinate and collaborate with Finance and Accounting Operations teams to ensure timely submission of financial information for consolidation.
• Prepare and document consolidation adjustments and ensure all intercompany balances and unrealized profits are eliminated.
• Manage foreign currency translation, ownership interests, consolidation hierarchies (legal and management), the Group chart of accounts, etc.

Group Consolidation Manager

Manager

• Responsible for the sales of products/systems/services within a designated market/division
• Achieve both qualitative and quantitative sales targets
• Identify and develop new sales opportunities
• Communicate with customers about delivery time, payments, and general terms
• Manage administrative procedures in sales processes and support cash collection and project activities

Channel Manager – SEA

• Lead the design and implementation of the future US GAAP reporting process, including opening balance sheet adjustments, purchase accounting, and carve-out or stand-alone reporting as required.
• Ensure all necessary reporting data is defined in collaboration with the reporting team and embedded in the consolidation system.
• Act as the primary point of contact for external auditors, ensuring all financial reporting requirements are met.
• Address audit findings and incorporate changes into financial reporting where appropriate.
• Prepare financial disclosures, with a focus on new disclosures which require new drafting based on new regulations or new transactions.
• Maintain comprehensive supporting documents for all disclosures ensuring a robust audit trail that demonstrates effective internal controls and supports external audit requirements.
• Maintain the structure of the OneStream consolidation system to ensure accurate collection and consolidation of all data required for financial reporting and disclosures.
• Review and analyze reporting submitted by local reporting units to ensure completeness, accuracy, and consistency of key reporting parameters.
• Perform detailed proofreading and quality control of all financial reporting documents, ensuring compliance with formatting standards, US GAAP disclosure style requirements, and correct English grammar.

Group Financial Reporting Manager

Project Manager

• Define a planning strategy that includes a full list of activities that are important for the management of project.
• Decide on a project delivery methodology (waterfall, agile, etc.) and align with stakeholders.
• Plan, schedule, coordinate, and deliver the Information Systems (IS) project outcomes within agreed time, scope, cost, and agreed quality.
• Communicate appropriate information to stakeholders promptly to achieve desired understanding and support.
• Manage stakeholders' expectations and relationships.
• Define all project documents (jointly with key stakeholders) including scope and financial plans, schedule, and risk management plans.
• Use knowledge and experience to forecast contingencies at the initial stages of the project, assessing the availability of information and the risks and issues that may arise during the project.

IS Project Manager

• Execute the regional channel strategy aligned with ABB Robotics growth objectives
• Identify gaps in market coverage and recruit new distributor / channel partners where needed
• Lead quarterly business reviews (QBRs) with key distributor partners
• Establish clear performance metrics, KPIs, and growth targets for each partner
• Drive overall channel sales growth, including robot units, revenue, and new customer acquisition

Channel Development Manager

Sales

• Identify customer and market needs and provide technical lighting solutions aligned with ABB’s product portfolio.
• Support customers, branches, and sales representatives with lighting design, product recommendations, technical guidance, and application expertise.
• Develop new business opportunities and expand market penetration within the region.
• Analyze regional market conditions, competitive landscape, and growth opportunities; contribute to and execute regional and national business plans.
• Support marketing initiatives, promotions, and product launches.
• Assist with lighting audits and prepare customer proposals, including ROI analysis (energy savings, maintenance costs, operational efficiency, environmental impact).
• Review lighting layouts and drawings for accuracy, code compliance, and optimal product selection.
• Develop project specifications and recommend appropriate technologies to ensure optimal solutions.
• Collaborate with inside sales, customer service, factory support, agents, and branch managers to ensure smooth project execution and customer satisfaction.
• Deliver training and technical presentations to customers, distributors, and internal teams.
• Participate in trade shows, seminars, and ongoing professional development to maintain technical expertise.
• Maintain accurate sales records and provide market feedback, forecasts, and inventory input as required.
• Ensure compliance with company policies and proper use of company assets.