Product Manager

• Own, develop and operationalise the Channel Sales Strategy.
• Identify, contract and onboard channel partners.
• Manage the end‑to‑end partner journey, working closely with partners to embed AGL offers into their sales processes and drive adoption.
• Turn customer and market insights into action, using data, feedback and research to shape product enhancements and new opportunities.
• Lead product delivery from concept to launch, prioritising initiatives and managing the backlog to deliver maximum customer and commercial value.
• Partner with cross-functional teams and external stakeholders, building strong relationships to accelerate innovation and outcomes.
• Continuously improve performance, monitoring results, optimising features and balancing customer experience, commercial outcomes and technology stability.

Product Owner – Channel Sales

General

• Own and manage core payment functions such as allocations, clarifications, refunds, and Centrepay
• Provide subject matter expertise and resolve escalations and complaints
• Identify opportunities to simplify processes and reduce operational costs
• Ensure compliance with regulatory and contractual obligations
• Conduct root cause analysis and manage business incidents
• Support governance and risk processes, including fraud prevention
• Contribute to strategic planning and business improvement initiatives
• Analyse operational data to identify and implement enhancements

Payment Specialist

Manager

• Management of AGL’s reporting obligations under the National Greenhouse and Energy Reporting Act.
• Coordination of greenhouse and energy reporting requirements for the organisation.
• Managing data collection, analysis, internal review processes and governance processes, including documentation of procedures, information communication and sign-off throughout the business.
• Management and delivery of AGL’s emissions-related reporting under climate-related disclosure frameworks, coordinating responses to other reporting frameworks, and delivery of greenhouse data to support AGL’s external reporting processes.
• Engagement with stakeholders on AGL’s greenhouse gas and climate change related policies and strategies as a specialist subject matter expert.
• Provide specialist input on climate-related issues for broader reporting and analysis as a specialist subject matter expert and to support business decision making.
• Produce greenhouse and energy information for various reporting purposes and assist with the preparation of communications and reports for a range of different stakeholder audiences and in a variety of formats.
• Experience managing broader climate-related areas such as climate-related risk processes, scenario analysis.
• Contribute to or coordinate special projects as needed.

Manager – Climate Change Reporting, Analysis

Analyst

• Executing performance strategies across the portfolio to continuously improve debt and revenue performance.
• Develop and implement an action plan for 90+ aged balances/ top debtors remediation across PMF segments.
• Proactive monitoring, investigation and analysis of debt performance reports, metrics, forecasts and trends, on a daily and weekly basis.
• Interpreting, documenting and delivering regulatory/ functional changes that may impact data, system or process in a timely manner.
• Implementation of debt performance initiatives that impact positively on debt book and customer experience.

Credit Functional Analyst

• Own and maintain the 5-year IT roadmap for your assigned asset portfolio, ensuring alignment to business strategy and stakeholder sign-off.
• Lead cross-functional delivery across capital programs and in-flight initiatives— defining scope, milestones, resources, budgets, and timelines, and holding teams accountable to outcomes.
• Drive service management and operational performance, partnering with service owners to monitor KPIs, service levels, trends and proactive issue resolution across technology services.
• Act as the Technology Sponsor for key initiatives, ensuring new applications and services are onboarded in line with business requirements, approvals, and security expectations.
• Manage vendors and commercial delivery, including third-party relationships, managed services, and statements of work (SOWs) to ensure value, clarity of deliverables and accountability.
• Lead site coordination and escalation, providing direction to site support teams and acting as the primary escalation point for process or service failures across operational locations.
• Support major incidents and crisis response, participating in a rotational on-call schedule (including after-hours/weekends) and coordinating internal/vendor support as required.

Product Owner – Channel Sales

Payment Specialist

Manager – Climate Change Reporting, Analysis

Credit Functional Analyst

Technology Asset Manager – Thermal