Billing Specialist

Aircall

Customer Support Specialist at Aircall, resolving billing inquiries and assisting customer-facing teams. Join a fast-paced, data-driven environment focused on customer satisfaction.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B SaaS customer support, with a strong focus on billing and payment processes. Proficient in managing customer inquiries and maintaining accurate account balances while fostering professional relationships in a multilingual environment.

Highest-signal resume keywords

Fluency In English And SpanishB2B SaaS Customer Support ExperienceExperience With Ticketing ToolsStrong Technical AptitudeAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing SupportPayment ProcessingInvoicingAccount ManagementCustomer Account Balances

Soft Skills

Excellent Communication SkillsTime ManagementCustomer OrientationEmpathyMultitasking

Tools & Technologies

Ticketing ToolsSupport SystemsAI-Powered Tools

Industry Keywords

B2BSaaSBilling ProcessesPayment ManagementCross-Functional Collaboration

About the role

Key responsibilities & impact

Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
Assist customer-facing teams with invoicing, subscriptions, and payment management topics
Maintain accurate customer account balances
Collaborate closely with the Accounts Receivable and Cash Collection teams
Build and maintain professional relationships by delivering a world-class billing support experience
Develop and maintain in-depth knowledge of Aircall’s billing and payment processes

Requirements

What you’ll need

Fluency in English and Spanish. French and German are a plus.
1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience.
Excellent written and verbal communication skills
Experience with ticketing tools and support systems
Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
Analytical mindset with curiosity to investigate and resolve complex inquiries
Strong time management and prioritization skills
High level of empathy and customer orientation
Ability to multitask across different platforms and communication channels
Comfortable working cross-functionally in an international, multilingual, remote environment
Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work

Benefits

Comp & perks

Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
Unlimited PTO — take the time you need to come to work feeling great!
Wellness, internet, and childcare reimbursements
Generous parental leave policy