Aircall

Account Manager

• Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.
• Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.
• Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.
• Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities.
• Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention.
• Sell Competitively: Position Aircall’s value head-to-head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs.
• Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty.
• Manage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting.
• Partner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes.
• Champion the Customer Voice: Surface insights, pain points, and product feedback that inform Aircall’s product roadmap and go-to-market strategies.
• Shape Local Strategy: Share learnings across teams to enhance customer experience and strengthen regional growth initiatives.

Full-stack Engineer

• Design, implement, and operate technical controls that satisfy SOC 2, ISO 27001, NIST, and GDPR requirements across our cloud (AWS), SaaS, and corporate environments.
• Build and maintain integrations between our GRC platform (Drata) and source systems — IdP, cloud providers, ticketing, code repositories, HRIS, endpoint management — to automate evidence collection and continuous control monitoring.
• Engineer "compliance-as-code" workflows: codify policies and controls, automate drift detection, and surface failing controls back to owning teams via Jira, Slack, or dashboards.
• Support and progressively automate audit readiness: SOC 2 Type II, ISO 27001 (and any future certifications such as HIPAA, FedRAMP, PCI as the strategy evolves), preparing evidence, walking auditors through controls, and remediating findings.
• Operate the enterprise risk register day-to-day: run risk assessments, track mitigations, and produce reporting that helps leadership make decisions.
• Build and run the technical side of the vendor security program — questionnaire automation, tiering, evidence review, and ongoing monitoring of critical vendors.
• Partner with IT, Product, and Engineering to embed security and compliance requirements into the SDLC, change management, access reviews, and infrastructure provisioning.
• Contribute to incident response from the GRC side: maintain runbooks and policies, ensure regulatory and contractual notification timelines are met, and capture evidence and lessons learned.
• Partner with Legal/Privacy on GDPR obligations, data residency, DPAs, and customer security commitments.
• Help mature security awareness and training — measuring effectiveness, not just running it.
• Author and maintain security policies and standards in clear, accurate language that engineers will actually read.
• Promote a security-first culture across all functions, ensuring employees understand their role in protecting company and customer data.

Senior GRC Engineer

Business Development Rep

• Work within the sales team to find qualified business opportunities
• Research relevant markets and gather key prospect information
• Carry out outbound campaigns via email and over the phone
• Understand the prospect’s business
• Highlight Aircall's value to raise curiosity
• Document all daily activities in Salesforce
• Travel with the team to events

Business Development Representative – Outbound BDR

Revenue Operations

• Own Acquisition Ops end to end. Lead the Qualified Pipeline (QP) and Net New Sales (NNS) processes across the acquisition motion — from marketing and XDR (SDR/BDR) handoffs through PAM, AE, and SE — ensuring consistent stages, clean data, accurate forecasting, and predictable conversion.
• Operationalize AI across the field. Build and run a new AI Ops capability that embeds AI into the daily workflows of SDRs, BDRs, AEs, PAMs, etc. — from prospecting and call intelligence to next-best-action, forecasting, and pipeline hygiene. Define the playbooks, tooling, adoption, and metrics that turn AI into measurable seller productivity.
• Lead Sales Ops and Partner Ops. Manage and develop the Sales Ops and Partner Ops teams, setting the standard for rigor, responsiveness, and business partnership across the acquisition org and our partner ecosystem.
• Drive one GTM operating model. Partner with the CRO, GMs, and your Customer Ops and Revenue Planning & Insights peers to deliver consistent stages, data, and forecasting across the full revenue lifecycle (Marketing <> XDR <> PAM → AE/SE → AM/CE/FDE), and to design the weekly, monthly, and quarterly operating cadences that keep the business on track.
• Partner across the RevOps function. Work hand in hand with Customer Ops (AM Ops, CE Ops, FDE Ops, SE Ops, Support Ops) on land-and-expand and retention motions, and with Revenue Planning & Insights (planning, analytics, PMO, commissions) on targets, capacity, territory and quota design, comp plans, and reporting — so acquisition and customer motions operate as one system.
• Build the systems and single source of truth. Partner with Data and GTM Systems to ensure the tooling, data architecture, and dashboards behind acquisition and AI Ops are clean, scalable, and trusted by leadership and the field alike.
• Shift the perception of RevOps. Move RevOps from a function that controls the business to one that demonstrably helps it grow — earning the right to lead through reliability, insight, and impact.

Director, Revenue Operations

Implementation Specialist

• Lead the technical onboarding and implementation of new customers, ensuring a smooth and successful go-live.
• Configure integrations and help customers connect Aircall with their existing tech stack.
• Drive product adoption by providing technical guidance and best practice recommendations to help customers maximize the value of the product.
• Support customers in adopting new features, including Aircall's AI products and advanced capabilities.
• Monitor customer health and proactively identify opportunities to improve adoption and engagement.
• Partner with Account Managers during renewals and expansion opportunities by providing technical expertise and product usage insights.
• Coordinate complex technical issues with Product, Engineering, and Support teams when needed.
• Work cross-functionally to improve customer experience and provide feedback that helps shape future product improvements.

Customer Engineer – Iberia, Italy

Operations

• Help manage the process of transferring telephone numbers between carriers
• Ensure accuracy, compliance, and a smooth experience for customers
• Support porting-related requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries
• Work closely with internal teams, customers, and external carriers to resolve issues
• Build a foundation in telecom operations — full training will be provided

Number Operations Specialist

Billing Specialist

• Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
• Assist customer-facing teams with invoicing, subscriptions, and payment management topics
• Maintain accurate customer account balances
• Collaborate closely with the Accounts Receivable and Cash Collection teams
• Build and maintain professional relationships by delivering a world-class billing support experience
• Develop and maintain in-depth knowledge of Aircall’s billing and payment processes

• Driving influence across teams and domains
• Leading solution delivery on cross-functional and strategic initiatives
• Serving as a technical leader within the engineering organization
• Ensuring quality standards and driving best practices in architecture, security, and DevOps

Staff Software Engineer

• Act as the trusted operational partner to the GM, EMEA
• Run the EMEA forecast process end to end
• Own the quarterly business review (QBR) cadence
• Deliver analytics and insights across the full EMEA GTM funnel
• Lead process improvement initiatives that increase seller productivity, pipeline health, and forecast accuracy
• Partner with the Global RevOps Center of Excellence
• Drive annual planning for EMEA
• Support quota setting, coverage models, and GTM design
• Maintain data quality and operational discipline across the region's systems

Senior Revenue Operations Business Partner

• Design and build highly scalable and secure backend services
• Ensure high availability, performance, and security for high-volume workloads
• Design and maintain robust CI pipelines (GitLab CI)
• Debug and optimize application's performance
• Operate, monitor, and optimize distributed systems in AWS
• Lead initiatives to improve the reliability and performance of distributed systems
• Apply a deep understanding of RTC / VoIP architectures and protocols
• Participate in an on-call rotation to respond to critical system issues

Software Engineer – Programmable Comms

Product Marketing

• Own the commissions payout cycle. Run calculation, validation, approvals, and on-time payout for both the monthly and quarterly cycles, end to end, in partnership with Finance and Payroll.
• Master CaptivateIQ. Be the owner and administrator of our ICM platform — configuring and maintaining plans, rules, rates, and data feeds, and keeping it the single source of truth for everything commissions-related.
• Safeguard data integrity. Reconcile inputs across Salesforce, Looker, BambooHR, and CaptivateIQ so every payout is accurate, traceable, and audit-ready. When the numbers don't tie out, you find out why.
• Be the go-to for the field. Handle commission inquiries, disputes, and adjustments with clarity and speed, and help reps and managers understand exactly how they're paid.
• Continuously improve the process. Treat "the way it's always been done" as a starting point, not an answer. Constantly look for ways to make the cycle faster, cleaner, and less manual.
• Put AI to work. Use AI to automate the lower-value, repetitive parts of the job — data prep, reconciliation, routine inquiry handling — so the time you spend is on analysis and judgment, not copy-paste.
• Support comp plan rollout. Partner with RevOps and Finance on plan design, modeling, and clean implementation each planning cycle.
• Report on commissions. Give leadership clear, trustworthy visibility into commission spend and attainment.

GTM Commissions Manager

Marketing

• Own and execute the IBERIA and Italy regional marketing strategy, acting as the strategic marketing lead for the region and driving full-funnel pipeline growth through digital, partner, content, events, webinars, and local activations.
• Partner closely with regional Sales, Partnerships, and Account Management leaders to align on GTM priorities, pipeline goals, and shared revenue outcomes.
• Translate global campaigns, messaging, and product launches into high-impact local programs that drive brand relevance, engagement, and conversion in the IBERIA and Italian market.
• Provide market insights, competitive intelligence, and performance analysis to shape strategy, optimize programs, and guide regional investment decisions.
• Lead partner marketing initiatives with priority channel and alliance partners to strengthen brand presence and generate leads and pipeline.
• Ensure consistent communication with Sales and cross-functional teams, keeping stakeholders informed of upcoming initiatives, campaign performance, and optimization plans.
• Own reporting for regional marketing performance, including weekly and monthly updates, pipeline reporting, initiative ROI, and recommended next steps.

Senior Regional Marketing Manager – IBERIA, Italy

Product Manager

• Lead, coach, and develop Product Enablement and Customer Education Specialists
• Own & define the roadmap across seller & buyer enablement
• Define and evolve the Product Enablement operating model
• Act as the primary enablement counterpart to Product and Product Marketing
• Partner closely with Customer Marketing to ensure product enablement and education are integrated
• Own the strategy, structure, and governance of the Aircall Learning Lab
• Develop an intentional content strategy and framework
• Continuously optimize the customer onboarding learning journey
• Design and deliver strategic courses for Tier 1 product launches
• Contribute hands-on to strategic enablement initiatives when needed

Team Lead, Product Enablement – Education

• Prepare and/or review federal and state income tax returns, including coordinating with outside advisors
• Support the global quarterly and annual tax provision process and maintain tax basis schedules
• Monitor and research changes in tax law and assess impact on the company
• Manage tax notices, audits, and correspondence with federal and state authorities
• Oversee sales and use tax, telecommunications compliance across all jurisdictions, including filing or coordinating filings with advisors
• Manage exemption certificate tracking and renewal
• Support nexus reviews and registration in new states as the business grows
• Assist with any VAT, GST or cross-border tax matters as applicable
• Serve as the primary day-to-day contact for outside tax advisors and consultants, ensuring timely and accurate deliverables
• Maintain the tax compliance calendar and ensure all deadlines are met
• Support internal stakeholders (finance, legal, operations) with tax-related questions
• Identify and implement process improvements across the tax function

Senior Tax Analyst

Data Scientist

• Partner with product and business leaders to define the analytics roadmap and deliver key projects in customer acquisition, engagement, and retention
• Provide actionable insights and compelling narratives to influence major decisions at the C-level
• Build a culture of experimentation by designing and executing rigorous A/B tests to measure business impact
• Work closely with data engineers to continuously improve the data stack, governance practices, and analysis quality