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Aircall

Customer Engineer – Iberia, Italy

Aircall

Customer Engineer driving technical onboarding and implementation of AI-powered communications platform. Collaborating with customers to maximize their usage and adoption of Aircall.

Posted 7/10/2026full-timeMadrid • 🇪🇸 SpainMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in implementing SaaS solutions and configuring integrations, with a strong focus on customer onboarding and product adoption. Proficient in technical troubleshooting and communication, ensuring effective collaboration across teams to enhance customer experience.

Highest-signal resume keywords
SaaS ImplementationAPI IntegrationCustomer Success ManagementTechnical TroubleshootingProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
APIIntegrationsWebhooksCloud ApplicationsSaaS EnvironmentsCRM PlatformsBusiness Applications
Soft Skills
Strong CommunicationProblem-SolvingCustomer-First MindsetProactive ApproachExcellent Troubleshooting
Industry Keywords
Customer EngineerTechnical Account ManagerSolutions ConsultantImplementation ConsultantCustomer Success Manager

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Lead the technical onboarding and implementation of new customers, ensuring a smooth and successful go-live.
  • Configure integrations and help customers connect Aircall with their existing tech stack.
  • Drive product adoption by providing technical guidance and best practice recommendations to help customers maximize the value of the product.
  • Support customers in adopting new features, including Aircall's AI products and advanced capabilities.
  • Monitor customer health and proactively identify opportunities to improve adoption and engagement.
  • Partner with Account Managers during renewals and expansion opportunities by providing technical expertise and product usage insights.
  • Coordinate complex technical issues with Product, Engineering, and Support teams when needed.
  • Work cross-functionally to improve customer experience and provide feedback that helps shape future product improvements.

Requirements

What you’ll need
  • 3+ years of experience in a customer-facing technical role such as Customer Engineer, Technical Account Manager, Solutions Consultant, Implementation Consultant, Customer Success manager or similar.
  • Experience implementing SaaS solutions for mid-market or enterprise customers.
  • Strong understanding of APIs, integrations, webhooks, cloud applications, and SaaS environments.
  • Experience working with CRM platforms and business applications.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences.
  • Good project management skills and the ability to manage multiple customer implementations simultaneously.
  • A customer-first mindset with a proactive approach to solving problems.
  • Fluency in English and Spanish is a must. (Italian is a plus)

Benefits

Comp & perks
  • Competitive salary package & benefits
  • Health insurance
  • Professional development opportunities
  • Work-life balance support
  • A cosmopolite & multi-cultural environment