ASAPP

Product Manager

• You will own a set of interconnected product areas that shape our voice pipeline and be accountable for their strategy, roadmap, and outcomes.
• Own the voice pipeline — ASR, TTS, streaming, latency, evals, and the underlying model bets — and manage the roadmap of technology investments.
• Define and execute the voice roadmap. Our customers are agentifying their customer experience and call center operations, and want voice solutions that deliver the best experience for both their customers and their call center operations.
• Manage the commercial relationships with our third-party voice technology providers and partners, including build-versus-buy decisions as the vendor landscape shifts.
• Work closely with our technical teams to ensure voice investments stay aligned with the underlying agentic platform.
• Manage the telephony integrations — the conduit between our solution and customers’ CCaaS stacks. Triage inbound requests with a bias toward saying no cleanly; the framework is defined and the goal is disciplined execution, not proliferation.
• Set strategy and own the roadmap — balancing active customer commitments, tech debt, and technology bets.
• Work directly with customers and account teams to prioritize and sequence delivery.
• Maintain ruthless prioritization: actively manage and prune the backlog; say no with clarity and evidence.
• Establish metrics and telemetry for each building block of the voice pipeline as well as the end-to-end experience, so outcomes are measurable and decisions are data-driven.

Senior Product Manager, Voice

Technical Product Manager

• Own a set of interconnected product areas and be accountable for their strategy, roadmap, and outcomes.
• Own the API Connections platform and manage the backlog of platform bets. Manage the commercial relationship with our third-party providers.
• Define and execute the A2A and MCP server roadmap.
• Lead the developer SDKs. The SDK is the surface through which end users experience ASAPP.
• Manage telephony and platform integrations.
• Own external documentation (docs.asapp.com) as part of the product.
• Set strategy and own the roadmap — balancing active customer commitments, tech debt, and platform bets.
• Work directly with customers and account teams to prioritize and sequence delivery
• Maintain ruthless prioritization: actively manage and prune the backlog; say no with clarity and evidence.
• Establish metrics and telemetry for each product area so outcomes are measurable and decisions are data-driven.

Senior Technical Product Manager

Engineer

• Build the demo platform
• Maintain demo environments on CXP: pre-configured GenerativeAgents, mock contact-center backends, simulated CRM and billing systems, and the front-ends that show them off.
• Customize demos by industry (telco, financial services, travel, retail, healthcare) with realistic data and workflows.
• Own the reusable scaffolding (shared components, seed data, mock services, deployment scripts) so Solution Engineers can stand up tailored demos in hours.
• Build proof-of-concept integrations with Solution Engineers against a prospect's stack (Salesforce, ServiceNow, Genesys, Twilio, custom APIs).
• Turn vague customer requirements into working prototypes that show feasibility without becoming production code.
• Join customer engagements as needed and explain your work clearly to both technical and business audiences.
• Use Claude Code, the Anthropic API, and MCP to ship faster than feels reasonable.
• Build internal MCP servers so demo agents can call into mock systems and prospect environments.
• Establish patterns, prompts, tool-use recipes, and eval setups across Solution Engineering.
• Mentor junior Demo Engineers on prototyping, AI-assisted development, and customer communication.
• Pair on hard problems, review code, and unblock the team.
• Help hire future Demo Engineers and partner with Sales leadership on go-to-market alignment.

Staff Demo Engineer

• Build the demo platform
• Maintain demo environments on CXP: pre-configured GenerativeAgents, mock contact-center backends, simulated CRM and billing systems, and the front-ends that show them off.
• Customize demos by industry (telco, financial services, travel, retail, healthcare) with realistic data and workflows.
• Own the reusable scaffolding (shared components, seed data, mock services, deployment scripts) so Solution Engineers can stand up tailored demos in hours.
• Build proof-of-concept integrations with Solution Engineers against a prospect's stack (Salesforce, ServiceNow, Genesys, Twilio, custom APIs).
• Turn vague customer requirements into working prototypes that show feasibility without becoming production code.
• Join customer-facing sessions when needed and explain your work clearly to both technical and business audiences.
• Use Claude Code, the Anthropic API, and MCP to ship faster than feels reasonable.
• Build internal MCP servers so demo agents can call into mock systems and prospect environments.
• Share patterns, prompts, and eval setups across Solution Engineering and Product.
• Send field feedback from demos back to Product and Engineering.
• Help standardize demo best practices and reusable assets.

Demo Engineer

IT Support

• Engage mid-cycle on mature opportunities. Lead the next phase of architectural discovery and design, once product fit and executive sponsorship are established.
• Facilitate technical design workshops. Run multi-day workshops with prospect leadership and engineering. Cover current- and target-state architecture, integration, data flows, identity, security, observability, and cutover.
• Produce target-state reference architectures. Deliver reference diagrams, integration patterns, deployment topologies, sequencing plans, and risk registers. Ground each in the prospect’s telephony stack (Genesys, Amazon Connect, Twilio, Avaya) and digital/messaging platforms.
• Translate ASAPP’s Agentic AI capabilities into concrete integration patterns. Design how ASAPP plugs in: SIP, WebSocket, call transfers, CCaaS event streams, agent desktop embeds, CRM integration, voice/digital handoff, and AI-to-human transitions.
• Prototype to move deals forward. When a technical question is blocking a deal, build a working prototype, custom adapter, or API POC yourself. Move fast rather than wait on engineering.
• Develop reusable patterns. Codify field learnings into reference architectures and design guardrails. Make them reusable across the broader SE and partner ecosystem.
• Bring the field back to product. Surface architectural patterns, gaps, and opportunities to ASAPP Product and Engineering.
• Support customer security review. Partner with ASAPP InfoSec to address enterprise security, privacy, and compliance questions.

Principal Enterprise Architect

Solutions Engineer

• Partner with Account Directors to evangelize, position, and sell the technical and business value of the ASAPP platform
• Lead interactive, collaborative discovery sessions and workshops to understand current technologies, customer’s overall business pain, strategic opportunities, and decision criteria with the C- level sponsor, IT, and the primary decision-maker (CX Leaders, Chief Digital Officer)
• Partner with Account Directors in navigating large enterprise accounts by providing distinct perspectives based on technical experience and domain expertise
• Deliver rich and compelling product demonstrations to educate stakeholder audiences on how ASAPP will solve their specific needs
• Work with customer Product and IT departments to understand and address technical, security, networking, and integration requirements
• Scope, analyze and summarize customer objectives and recommend a comprehensive technical solution that meets business needs
• Act as a bridge between prospects and the ASAPP Product and CX organizations, providing critical market feedback in a quickly evolving space

• Support Strategic Deals Directly. Lead discovery, demos, architecture deep-dives, and POCs for our largest prospects.
• Build the team. Hire, develop, and retain a bar-raising SE team. Set the standard for technical storytelling, discovery rigor, and demo craft.
• Own the technical win. Partner with Sales Leadership on deal strategy. Translate CXP’s capabilities into outcomes that resonate with customer executives.
• Engineer repeatability. Design demos, reference architectures, and POC frameworks that scale without diluting quality.
• Close the loop with Product. Convert competitive signals, gaps, and breakthrough wedges into clear input that shapes the roadmap.
• De-risk the handoff. Set Implementation up to deliver in weeks, not quarters.
• Run the function. Own SE metrics, forecasting inputs and capacity planning.