ASSA ABLOY Opening Solutions

Sales

• Reporting to the National Sales Director of PANPAN
• Responsible for the South Region Sales management, Marketing and Customer care
• Planning for business direction of South Sales operation system
• Train and guide the sales team according to PANPAN overall business strategy
• Develop the prospect of business plan for both Project and Retail business
• Responsible for searching market information, in-depth marketing analysis
• Provide the direction of sales team execution of marketing strategies
• Submit the sales plan according to the South sales target
• Supervise and complete sales process and performance
• Control the cost of marketing
• Promote sales system management to be standardized, scientific and continue improvement
• Responsible for training and management of high-quality sales team
• Organize after-sales service with Customer Service Department
• Responsible for the various relationships involved in marketing activities
• Organize market research of competitors and submit reports to the management team
• Be able to coach, develop high-performance Sales team
• Be responsible for organization transformation and people development
• Be responsible for new dealer development and channel management of West Region

South Sales Director

Manager

• Responsable de la supervision et de la gestion de toutes les activités des techniciens d’installation.
• Gérer plusieurs projets d’installation chaque mois ainsi que la commande et la mise à disposition de tous les équipements via l’usine et le service client.
• Coordonner l’ensemble de la planification des projets avec le client final.
• Être responsable de l’atteinte des objectifs établis et de la croissance, sous la direction du Responsable des Opérations ou du Directeur de District.
• Superviser et déléguer les responsabilités au personnel administratif (planification, commandes, coordination des installations).
• Développer et maintenir des relations avec les utilisateurs finaux dans les secteurs de la santé et du commerce de détail, ainsi qu’avec les entrepreneurs généraux, les sous-traitants, les architectes et les fournisseurs.
• Maintenir la communication avec l’usine concernant le carnet de commandes et les lancements de projets (travaux en cours).
• Interagir en continu avec le département des ventes afin de définir correctement les heures de travail et les marges des projets.
• Examiner régulièrement les projections et rapports de prévision.

Responsable Installation

Digital Marketing

• Ansvara för att utveckla och genomföra vår marknadsföring i Sverige och Norge.
• Planera och genomföra digitala kampanjer.
• Skapa innehåll för webb, LinkedIn, e-post och säljstöd.
• Driva lead generation och följa upp resultat och konvertering.
• Analysera marknadsdata, målgrupper och kampanjutfall.
• Uppdatera och optimera webbplats, landningssidor och digitala kundresor.
• Stödja säljorganisationen med relevant innehåll och marknadsaktiviteter.

Digital Marketing Lead

General

• Självständigt planera och utföra serviceuppdrag
• Utföra felsökning, reparation och underhåll på automatiska entrélösningar
• Lämna prisuppgifter på reservdelar och uppgraderingar i samråd med serviceledare
• Dokumentera och rapportera utfört arbete i interna system samt till kund
• Identifiera kundbehov och föreslå förbättringar, uppgraderingar och tilläggstjänster.

Service Technician

• Lead the management and prioritization of backlogged work orders (W/O).
• Collaborate with relevant stakeholders to ensure that W/O prioritization aligns with production goals and deadlines.
• Coordinate with the Production Control Specialist to plan, forecast, and allocate materials based on backlog requirements.
• Oversee the timely and accurate allocation of materials to support production schedules.
• Submit move orders as needed to support efficient production flow and assist in mitigating backlog issues.
• Identify and resolve issues related to work order assignments.

Production Specialist

• Perform service and installation in accordance with manufacturers’ recommended installation procedures and specifications
• Document time spent and complete proper documentation detailing any problems, shortages and inefficiencies in job-site conditions
• Perform all work in a safe manner for prevention of accidents to themselves, co-workers, contractors on-site and the general public and property of all concerned
• Wear and maintain any/all Personal Protection Equipment when necessary
• Perform planned maintenance, break-fix repair, and upgrades of automated pedestrian doors at customer locations
• Diagnose and troubleshoot issues involving electro-mechanical devices, electrical circuits, and relay logic
• Work with aluminum frames, glazing materials, hardware, and low-voltage wiring
• Maintain professional communication with customers, end-users, and contractors, providing exceptional service at every interaction
• Participate in training programs
• Participate in on-call rotations after certification and training
• Perform physically demanding tasks, including lifting, positioning, and installing door components weighing up to 110 pounds

Installation Technician

Sales Engineer

• Assist the regional sales teams with presales support to value-engineer technology-based solutions that solve real world problems, improve accountability and drive process across a wide range of industries from manufacturing to hospitality and from small business to global enterprise.
• Conduct detailed technical requirements analysis and specification of IP based key & equipment management solutions.
• Manage complex RFP’s and compile detailed technical responses that demonstrate why Traka is the global leader in key & equipment management.
• Deliver webinar and in-person technical presentations and demonstrations to prospects and customers – including all hardware, enterprise administration software and access control integration components.
• Execute Deployment Planning & Design sessions for enterprise end users and create technical plans and documentation for the Project Delivery including System Technicians to execute against.
• Conduct Technical Certification Training and support to value-added-resellers.
• Provide technical leadership and technical knowledge at major trade shows including ISC West and GSX.
• Collaborate with marketing on producing sales support video’s, media, and documentation.
• Calculate pricing for custom solutions including hardware, software, and professional services components.
• Maintain accurate account, opportunity and project data using Salesforce CRM.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Perform other duties as assigned by the Manager from time to time.
• Travel required (up to 50%) within designated region (USA and Canada) with potential opportunities to travel to UK and other parts of the world for conferences and educational seminars.

Account Executive

• Meet and exceed budget and expansion targets
• Identify and maintain relationships with industry partners
• Provide customer product quotations for tenders
• Manage project inspections and schedules

Commercial Sales Executive

Account Manager

• Serve as the primary point of contact for assigned clients, ensuring a seamless and elevated customer experience
• Build and maintain long-term, trust-based relationships
• Respond promptly to client and sales rep inquiries, requests, and concerns
• Act as a liaison between clients and internal teams to ensure execution and follow-through

Account Representative

• Own and manage service levels (SLAs) across phone, email, chat, and case management channels
• Monitor daily/weekly/monthly performance for response time, resolution time, and backlog levels
• Drive improvements in queue health, staffing alignment, and workload balancing
• Provide performance reporting and actionable insights to leadership
• Serve as the highest-level escalation point for complex technical issues
• Oversee Tier II/III support processes to ensure timely and accurate resolutions
• Define troubleshooting standards for installation, repair, and product application
• Partner with Engineering and Quality to resolve root causes and systemic issues
• Develop and execute technical training for customer care, sales, and partners
• Maintain product knowledge resources and documentation
• Ensure team expertise across mechanical, electronic, and smart hardware solutions
• Analyze trends in escalations to identify root causes and recommend improvements
• Provide technical consultation for field sales and partners
• Serve as a subject matter expert for luxury hardware solutions and product selection in high end / complex applications.

Technical Service Manager

Accountant

• Readies and maintains financial and business transactions, applying accounting principles, that include work that is analytical, evaluative, and advisory in nature and that requires an understanding of both accounting theory and practice.
• Utilizes knowledge of the fundamental doctrines, theories, principles, and terminology of accountancy, and often entails some understanding of such related fields as business law, statistics, and general management.
• Prepare journal entries, accruals, and account adjustments
• Perform balance sheet reconciliations, including intercompany accounts
• Manage fixed asset records and reporting
• Support month-end and year-end close processes to meet deadlines to ensure timely preparation and submission of financial and management reports
• Prepare and upload financial results to Head Office reporting systems
• Support filings and other regulatory compliance requirements
• Assist Sales reporting and forecasting activities
• Assist with city and state sales tax filing and TRIP reporting
• Monitor and help implement associated internal controls in support of Internal Audit
• Assist with internal and external audit requirements
• Perform ad-hoc work assigned by a manager

• The Contract Manager is responsible for overseeing the full lifecycle of construction and service contracts to ensure legal compliance and operational efficiency.
• Key duties include reviewing, drafting, redlining, and negotiating contracts and related documents in alignment with company standards.
• This role works closely with assigned business branches to support contract administration, coordinates insurance requirements, and processes certificates of insurance.
• The Contract Manager also tracks key dates, maintains organized documentation, and provides general administrative support.
• Additional related responsibilities may be assigned as needed to support business objectives.

Contract Manager

Customer Support

• Managing order intake, quoting, and order entry for both new equipment and aftermarket parts within the ERP system (Epicor).
• Ensuring all required technical, commercial, and customer information is gathered, validated, and accurately entered.
• Serving as the primary point of ownership for new equipment order entry and aftermarket parts quoting.
• Maintaining order accuracy, status communication, and support of invoicing and closeout activities.
• Working cross-functionally with Project Management, Field Operations, Service Operations, Supply Chain, and Finance.

Customer Support Specialist

• Interface with customers, field technicians as well as other departments and management level associates.
• Focus on customer service.
• Grow local services business by developing new account opportunities.
• Maintain existing relationships with customers within the territory.
• Maintain open communication with customers regarding work schedule and expectations.
• Meet monthly and quarterly service sales quota (on contract sales and repair sales).
• Understand the company’s quoting and CRM process and systems.
• Submit forecasts and reports in a timely manner.
• Strong communication, time management, negotiation and follow-up skills.
• Call on local end users continually (in-person visits).
• Maintain relationships with major customers and foster new prospects.
• Provide customers with all requested service reports.
• Understanding of AAADM Certification.
• Knowledge of door hardware/electric door hardware.
• Involved in customer complaints and resolution process.
• Knowledge of competitions pricing, strengths, and weaknesses.
• Join and maintain professional associations to enhance selling opportunities.

Service Sales Representative

Business Analyst

• Lead complex Backlog Refinement (BLR) sessions with stakeholders to gather, refine, and structure requirements
• Translate business needs into high-quality user stories, acceptance criteria, and functional specifications
• Act as a senior point of contact for requirement clarification across UI/UX, Architecture, and Engineering teams
• Collaborate with UI/UX teams to validate user journeys, flows, and functional alignment
• Partner closely with Architects to ensure requirements are feasible, scalable, and aligned with system design
• Identify gaps, inconsistencies, and dependencies across requirements and proactively address them
• Provide guidance and mentorship to junior Business Analyst
• Ensure adherence to established processes, templates, and documentation standards
• Support cross-project alignment by promoting consistency in requirement structure and approach
• Act as an escalation point for complex or high-impact requirement discussions