Australian Payments Plus

Account Manager

• Identify, qualify and convert new commercial opportunities, building a strong and sustainable pipeline aligned to growth objectives.
• Manage strategic customer relationships to drive revenue growth, retention and long-term account value.
• Lead the development of high-quality bids, proposals and commercial offers, including pricing, budgeting and value proposition development.
• Execute eftpos product and innovation roadmap
• Analyse market, customer and performance data to identify insights, growth opportunities and areas to deliver value for both eftpos and the Acquirer.
• Build and influence senior stakeholder relationships to deliver commercially sound and mutually beneficial outcomes.
• Develop business cases, investment appraisals and recommendations that support informed decision-making and strategic priorities.
• Track, measure and report on commercial performance, benefits realisation and progress against agreed objectives.
• Provide strategic advice and recommendations to address client needs, improve business effectiveness and support organisational growth.

Account Manager – Acquiring

Manager

• Lead end-to-end customer onboarding, transition and hypercare activities through to successful BAU handover.
• Deliver a customer-centric onboarding experience that reflects AP+ service standards and the complexities of the payments ecosystem.
• Translate commercial agreements, product commitments and scheme requirements into coordinated onboarding and change delivery plans.
• Act as the primary point of coordination between customers, schemes and internal stakeholders, managing dependencies, issues and escalations.
• Coordinate onboarding and member change activities across customers, internal teams, schemes and third-party providers to achieve timely outcomes.
• Ensure onboarding activities meet quality, operational, compliance and regulatory requirements, with appropriate controls, documentation and evidence maintained.
• Monitor onboarding performance, risks and customer outcomes, driving issue resolution and continuous improvement across processes, controls and customer experience.
• Build trusted stakeholder relationships and develop repeatable procedures, tools and guidance to support consistent onboarding delivery and ongoing service engagement.

Customer Enablement Manager

Risk

• Lead Risk in Change assessments across all programs.
• Identify, prioritise, and mitigate delivery and change risks.
• Embed risk practices into project and change frameworks.
• Advise senior leaders on risk impacts of programs and transformations.
• Deliver concise risk reporting and recommendations.
• Monitor and adjust mitigation strategies.
• Enhance Risk in Change processes and capability.
• Embed best practice across delivery teams.
• Support RBA engagement on material changes.
• Review and contribute to regulatory submissions.

Account Manager – Acquiring

Customer Enablement Manager

Risk Change Manager