National Property Claims Adjuster

Aviva

National Property Claims Adjuster at Aviva handling property claims and ensuring quality customer service. Supporting insurance claims in a hybrid work environment.

Posted 7/1/2026full-timeCalgary • 🇨🇦 CanadaJunior💰 CA$50,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims investigation, negotiation, and customer service within a call center environment, ensuring data accuracy and effective communication. Proficient in analyzing claims and providing timely support to customers while adhering to company policies.

Highest-signal resume keywords

Claims InvestigationCustomer ServiceData AccuracyBilingual CommunicationClaims Adjusting License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims NegotiationFNOL Information CompilationClaims AnalysisTechnical Report ReviewSubrogation Recognition

Soft Skills

Organizational SkillsOral CommunicationWritten CommunicationFast-Paced Environment Adaptability

Tools & Technologies

Claims Management Software

Certifications & Qualifications

Claims Adjusting License

Industry Keywords

Insurance ClaimsCall Center EnvironmentProperty ClaimsCustomer DemandPerformance Expectations

About the role

Key responsibilities & impact

Support our claims customer demand through a call-center environment
Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines
Responsible for confirming coverage and compiling FNOL information for incoming claims
Responsible for data accuracy and the issuance of payments to vendors, insureds and experts
Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly
Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status
Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...
Responsible for recognizing questionable claims, subrogation and risk opportunities
Also responsible for reviewing case law to determine liability.
Meets Property team performance expectations that are set individually and contributes to team success
Adheres to and supports policies surrounding attendance

Requirements

What you’ll need

1 - 3 years claims insurance experience or insurance call center or customer service experience in any industry
Ability to work in a fast-paced environment to support customer demand
Strong customer service background
Excellent computer skills and organizational skills
Excellent oral and written communication skills
Bilingualism in English and French (is not a must but a big asset)
Knowledge of Cantonese, Mandarin, Korean & Punjabi (not a requirement but a big asset)
Licenses for claims adjusting in any provinces (not a requirement but a big asset)

Benefits

Comp & perks

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
Outstanding Career Development opportunities
We’ll support your professional development education
Competitive vacation package with the option to purchase 5 extra days off per year
Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
Corporate wellness programs to support our employees’ physical and mental health
Hybrid flexible work model