Aviva

Account Executive

• Provide consultative service via WhatsApp, phone, chatbot, Instagram and other channels provided by the company;
• Identify customers' needs and present the best accommodation, ticket, package and experience solutions according to their profile;
• Prepare quotes, make reservations and close sales, ensuring the correct application of current commercial and pricing policies;
• Work to convert incoming opportunities, aiming to meet sales, revenue, conversion and productivity targets;
• Carry out relationship-building, follow-up and opportunity-recovery activities to increase conversion and customer loyalty;
• Provide support to customers throughout the entire purchase journey, answering questions and delivering a differentiated customer service experience;
• Ensure the quality of records and information in the company's systems, ensuring proper formalization of sales;
• Monitor payments, reservation confirmations, voucher issuance and other steps necessary to complete the sale;
• Participate in trainings, commercial campaigns and development activities promoted by the company;
• Comply with the quality, productivity, service and customer experience standards established by the department.

B2C Sales Consultant

Benefits Advisor

• Interpret insurance contracts, resolve policy coverages, and establish/adjust reserves in accordance with corporate guidelines
• Handle Accident Benefits claims according to individual authority, knowledge, and expertise
• Acquire investigative reports, independent medical examinations, statements from insureds/witnesses, and other specialists as required
• Educate customers and providers on any new auto reform changes
• Ensure adherence to internal policies and quality standards (Compliance & Governance)
• Actively coordinate customers’ functional recovery, ensuring treatment goals are monitored
• Assist in resolving claims issues related to legislation interpretation and settlement negotiations
• Ensure service levels and quality standards are met by approved specialists
• Educate insureds about the Premiere Healthcare Network
• Attend and actively participate in training and file clinic sessions

Junior/Intermediate Accident Benefits Advisor

Data Scientist

• Design, develop, test, and deploy scalable, production‑ready code and machine learning models.
• Transform large, complex datasets into actionable insights, recommendations, and data‑driven decisions.
• Develop innovative approaches to pattern recognition using machine learning, statistical, and analytical techniques.
• Design and deploy models to real‑time APIs, ensuring reliability, performance, and scalability.
• Communicate insights and model outcomes clearly to both technical and non‑technical audiences.
• Maintain, enhance, and optimize existing codebases and data pipelines.
• Drive delivery accountability for both project‑based initiatives and BAU work, aligned to agreed timelines and priorities.
• Ensure solutions conform to IT and Enterprise Architecture standards where applicable.

Financial Planning and Analysis

• Provide strategic direction and oversight for the Financial Lines claims portfolio, including severity management and reserving adequacy.
• Own portfolio performance of Financial Lines claims, identifying trends, emerging risks, and opportunities to improve loss outcomes.
• Influence underwriting appetite before losses materially impact portfolio profitability, policy wording enhancements, and product development through claims insights and data.
• Guides others on the handling of the most complex, high-value, and politically sensitive claims.
• Provide final authority to Casualty Claims Adjusters or escalation-level direction on coverage positions, litigation strategy, and settlements.
• Act as escalation point for difficult broker/client situations and reputational risk matters.
• Review the quality of claims performance by supporting audits on a bi-annual basis.
• Set and maintain best-in-class claims handling standards across Financial Lines.
• Ensure consistency in policy interpretation, reserving practices, and coverage analysis.
• Lead technical training, thought leadership, and continuous improvement initiatives.
• Serve as a senior claims contact for key brokers, clients, reinsurers, and legal partners.
• Direct litigation strategy on significant or precedent-setting matters.
• Drive financial discipline across indemnity and expense management.
• Monitor KPIs (e.g., cycle times, leakage, reserve accuracy) and implement performance improvements.
• Coach and develop a team of Casualty claims professionals, including managers and senior examiners to eventually assume handling of D&O, E&O, EPL, Fiduciary, Crime and other future Financial Lines products.

Financial Lines Claims Lead

Actuary

• Lead and develop a high-performing team of data scientists, actuaries and insurance professionals
• Guide the development and application of advanced pricing and analytics solutions
• Partner with data scientists, actuaries, engineers and business stakeholders
• Establish and communicate a clear vision for data and analytics capabilities
• Drive the development, deployment and adoption of tools and technologies
• Collaborate across functions to find opportunities and align priorities

Senior Actuarial Manager

Frontend Engineer

• Understand business goals and translate them into clear digital product architecture and technology roadmaps.
• Define frontend and digital solution architectures that are scalable, secure, reliable, and maintainable.
• Support modernization initiatives that reduce technical debt, close architecture gaps, and enable new digital capabilities.
• Work with product and delivery teams to refine backlogs, assess feasibility, and guide implementation decisions.
• Communicate architecture decisions, trade-offs, risks, and recommendations clearly to both technical and non-technical audiences.
• Identify delivery and architecture risks, recommend practical mitigations, and support continuous improvement after implementation.
• Stay current with digital, web, mobile, cloud, and AI-enabled technologies, platforms, and tools.
• Apply architecture standards and review practices to support quality, security, and compliance.
• Create and review design artifacts that support engineering, security, service, and delivery needs.
• Mentor and coach team members, encouraging collaboration, technical growth, and consistent design practices.
• Contribute to Aviva’s architecture community by sharing knowledge and improving design practices.
• Use technical expertise to solve complex design and delivery challenges.
• Recommend practical solutions that align with architecture principles, standards, and delivery needs.
• Adapt to changing priorities and influence design decisions as business needs evolve.
• Build strong relationships with product managers, engineers, platform specialists, architects, and delivery partners.
• Engage with suppliers and technology partners to stay informed on relevant trends, capabilities, and market developments.

Frontend Architect

Vice President

• Leading the project management, business analysis, and change management communities across the Transformation function
• Developing workforce strategies that ensure delivery teams have the capacity and capabilities required to support the enterprise change portfolio
• Overseeing resource planning, deployment, and utilization across a diverse portfolio of transformation initiatives
• Building and maintaining a high-performing, scalable workforce through effective recruitment, talent management, and succession planning
• Establishing career pathways, capability development programs, and communities of practice that strengthen change delivery capabilities
• Managing relationships with consulting partners, contingent workforce providers, and other external delivery suppliers
• Driving consistency in delivery standards, methodologies, tools, and professional practices across the Change Practice
• Partnering with Finance, HR, Procurement, Technology, and business leaders to align workforce strategies with organizational priorities
• Providing leadership and insights on workforce performance, capability needs, and resource planning decisions
• Continuously improving workforce management practices, operational effectiveness, and employee experience across the Change Practice
• Continuously improving the ways we capture, interpret, and communicate change performance across the enterprise.

AVP – Change Practice

Claims Specialist

• Investigate, evaluate, negotiate, and settle BI claims in accordance with Aviva's procedures and philosophy
• Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings
• Investigate, evaluate and settle a diverse claims pending of litigated and non-litigated files
• Develop appropriate strategy to direct handle files to conclusion and/or teach Independent Adjuster's as needed
• Ensure file reserves are set on a timely and accurate basis, in line with company protocols
• Maintain control over expenses through pro-active handling techniques
• On litigated files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost effective resolution
• Provide excellent customer and partner communication on claim matters
• Clearly document and summarize file activity
• Understand and adhere to Aviva’s claim procedures and guidelines
• Provide superior customer service to our clients and partners

Casualty Specialist – Bodily Injury Claims

Public Relations

• Effectuer une grande variété de visite de prévention pour analyser les risques en assurance des biens, de la responsabilité civile des produits, des entrepreneurs en construction et compléter des rapports de gestion des risques et de souscription connexes.
• À l'occasion, gérez les portefeuilles de comptes et fournissez des conseils sur les risques au niveau des comptes et sur le terrain aux exigences de prévention des sinistres et de souscription d'Aviva.
• Fournir une orientation technique à la souscription et aider à résoudre les lacunes identifiées en matière de gestion des risques immobiliers.
• Maintenir les services de gestion des risques selon les normes ARMS (haute qualité, temps et rentable).
• Soutenir, aider et collaborer avec la direction, les collègues et les partenaires dans le développement, le soutien et l'amélioration des risques et des services d'assurance.

Conseiller principal en prévention des risques / Gestionnaire de comptes

Analyst

• Analyze and process sales of fixed assets, issuing sales invoices, generating payment slips (boletos), obtaining signatures on contracts, performing collections for delinquent accounts, issuing settlement statements and/or authorizations for deeds, executing the accounting write-off of these sales in the system, and reporting effectiveness and financial gains.
• Monitor and carry out procedures related to vehicle sales, from issuing fiscal documents and transfers to write-off in CAF/accounting, ensuring integrity in the process for future audits and security in fixed asset controls.
• Request, analyze, and classify fees and taxes, organizing the payment process and monitoring payment schedules against the current calendar, improving controls and security to satisfy municipal, state, and federal audits.
• Record invoices classified as comodato (loan-for-use), rental, demonstration, and guarantees; process returns and internal controls; review all documentation and enter data into control spreadsheets to ensure safekeeping of third-party assets and avoid unnecessary losses.
• Manage active lease contracts, ensuring renewals and compliance, with the goal of generating new revenue.
• Analyze and reconcile asset inventories through rolling spot checks, increasing confidence in physical and accounting reports.

Junior Asset Analyst

• Support our claims customer demand through a call-center environment
• Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines
• Responsible for confirming coverage and compiling FNOL information for incoming claims
• Responsible for data accuracy and the issuance of payments to vendors, insureds and experts
• Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly
• Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status
• Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...
• Responsible for recognizing questionable claims, subrogation and risk opportunities
• Also responsible for reviewing case law to determine liability.
• Meets Property team performance expectations that are set individually and contributes to team success
• Adheres to and supports policies surrounding attendance

National Property Claims Adjuster

Clinical Advisor

• Assist front line claims staff in interpreting complex medical and functional information
• Provide consultations on barriers to recovery, treatment appropriateness, and functional restoration strategies
• Align functional impairments to recovery trajectories to achieve sustainable return to work and activities of daily living outcomes
• Provide insight and training on catastrophic injury management and permanent impairment considerations
• Knowledge transfer and delivery of training to support building medical acumen of Claims Adjusters
• Lead special projects and initiatives to improve processes and/or quality of claims management
• Identify when additional clinical expertise or medical opinions are warranted
• Support litigation and dispute resolution strategy by providing expertise in injury, recovery, and disability issues
• Collaborate with vendor managers and preferred treatment networks (PPN) to ensure customers receive evidence-based treatment consistently and in compliance with legislative requirements

Clinical Advisor – Injury Claims

General

• Ensure excellence in service to Vacation Club customers via phone calls, email, or WhatsApp with a sense of urgency, aiming to resolve contractual, reservation, and financial inquiries.
• Proactively assist customers through outbound outreach to ensure their questions or requests are resolved effectively.
• Process reservations and changes requested by customers.
• Assist customers with payment of outstanding installments, completing the required percentage of payment to enable the release of points for use.
• Check accommodation availability when exceptions are required, in order to meet customers' needs.
• Record all information and actions taken during service in the registration/system and perform customer record updates.
• Support sales offices in creating guaranteed reservations at the point of sale to facilitate conversion.
• Provide support to reception teams, especially on check-in days, to expedite check-in and avoid guest congestion in hotel lobbies.
• Understand and advise customers regarding cancellation requests, performing first-level retention/containment and, if necessary, directing them to the formal cancellation request process.

Vacation Club Guide

Human Resources

• Offrir des conseils sur différents enjeux humains : relations de travail, gestion du rendement, comportement en milieu de travail, bien‑être des employés, politiques d’emploi et changements organisationnels, conformément aux valeurs et aux priorités d’Aviva.
• Mettre à profit votre connaissance des lois et des politiques en matière d’emploi afin de guider les gestionnaires et de contribuer au respect des obligations légales.
• Démontrer une bonne maîtrise des exigences de la Loi 96, de la Loi sur les normes du travail, ainsi que du droit civil et de la common law.
• Travailler de près avec les gestionnaires afin de renforcer leur assurance et leur responsabilisation dans l’atteinte des résultats, par des échanges en personne, par téléphone, via MS Teams ou par courriel.
• Répondre aux questions des gestionnaires, qu’il s’agisse de demandes générales ou d’enjeux liés au rendement, et consigner les dossiers dans le système de gestion des cas.
• Réaliser des évaluations et, au besoin, des enquêtes en milieu de travail afin d’assurer le respect du Code d’éthique professionnelle et de la Politique relative au respect au travail.
• Animer des ateliers ou des rencontres d’équipe pour gérer les enjeux liés à la gestion du rendement, la gestion de l’assiduité et l’absentéisme et le bien‑être.
• Bien comprendre les activités d’Aviva et contribuer aux priorités en ressources humaines ainsi qu’aux objectifs d’affaires.
• Maintenir une présence auprès des équipes pour bien comprendre leurs réalités, bâtir des relations de confiance et soutenir des initiatives favorisant l’engagement et le sentiment d’appartenance.

Bilingual HR Advice Partner

Engineer

• Ensure thorough technical review and in-depth analysis of complementary engineering designs (structural, sanitary/plumbing, electrical, HVAC, etc.) and their coordination.
• Lead technical meetings with designers and internal interfaces, completing and maintaining checklists to ensure full maturity of designs before construction starts.
• Structure and detail macro and micro schedules for construction using MS Project, including execution schedules, procurement schedules, descriptive technical reports and compilation of the executive technical file.
• Systematically identify and analyze the critical path (CPM) of schedules, proactively alert the field engineering team and define specific acceleration/mitigation action plans.
• Provide analytical support to the estimating team regarding the progress and evolution of complementary designs.
• Critically analyze costs (using linear methods, ABC Curve or comparisons), ensuring that proposed engineering solutions in the designs remain within the tolerance of the initial investment budget.
• Monitor execution deadlines for each investment through monthly schedule tracking, performing physical measurements of progress, preparing periodic follow-up reports and recovery (catch-up) plans.
• Technically structure tendering processes for construction and specific services, preparing spreadsheets, scopes of work and specification documents in advance to speed up procurement at project start.
• Identify, record and manage risks, open issues, change requests (claims) and lessons learned in accordance with the area methodology.
• Prepare weekly reports on the status of each project to inform coordination, internal clients and operational areas.