Aviva

Account Executive

• Provide consultative service through WhatsApp, Telephone, Chatbot, Instagram and other channels provided by the company;
• Identify customer needs and present the best accommodation, ticket, package and experience solutions according to their profile;
• Prepare quotes, make reservations and close sales, ensuring correct application of current commercial and pricing policies;
• Work on converting incoming opportunities, aiming to meet sales, revenue, conversion and productivity targets;
• Carry out relationship-building, follow-up and recovery actions on commercial opportunities to increase conversion and customer loyalty;
• Provide support to customers throughout the entire purchase journey, answering questions and delivering a differentiated service experience;
• Ensure the quality of records and information in the systems used by the company, guaranteeing the correct formalization of sales;
• Monitor payments, reservation confirmations, voucher issuance and other steps necessary to complete the sale;
• Participate in trainings, commercial campaigns and development activities promoted by the company;
• Comply with the quality, productivity, service and customer experience standards established by the area.

B2C Sales Consultant – PWD (People with Disabilities)

Analyst

• Transform complex data sets into actionable insights and recommendations to support pricing strategies.
• Participate in all phases of the pricing model MLOps lifecycle: data preparation, model development, implementation, and performance monitoring.
• Collaborate with business and engineering partners to enhance our model-based pricing solutions and technical platforms.
• Contribute to the development and maintenance of data mining tools and frameworks.
• Communicate findings and model results effectively to both technical and non-technical stakeholders.
• Support innovation and continuous improvement across our data science practices.

Statistical Analyst

Actuary

• Maintain and enhance the commercial insurance segmentation strategy and algorithms.
• Support the alignment of technical considerations with business objectives to help drive meaningful outcomes.
• Conduct pricing reviews of various coverages and segments of the commercial business, including reviewing the rating algorithms and rate adequacy, analyzing the business impact of the pricing changes, communicating the analytical results to the stakeholders, reaching an agreement on the rate actions and preparing the rate filings to the provincial regulators.
• Monitor the performance of the commercial portfolio and on various business initiatives, to identify key trends and recommend actions to the senior management and to the business to achieve profitability and growth targets.
• Maintain and improve actuarial databases/SAS programs.
• Identify data issues and create actions to remedy them.
• Support technical development required to build and maintain Excel rating tools for the business.
• Communicate analytical results to both technical and non-technical audiences.

Actuarial Analyst, Commercial Auto Pricing

Claims Specialist

• Responsible for a portfolio of examining and direct handle property claims, percentage share based on demand
• Resource field work to be completed by IA by setting clear expectations and timelines and managing the file through to completion
• Arrange market calls or work with various insurers on subscription claims
• Prepare and be able to present a complete file strategy, coverage analysis, disposition and business case
• Investigate claims by reviewing the IA reports and specialists in order to acquire facts and information to analyzing the loss
• Review and compile facts, policies, technical reports, analyze estimates, value of claim, and settle claims
• Communicate claim adjustments via written reports to all parties
• Provide outstanding service to our customers
• Responsible for data accuracy and issuing payments to vendors, insureds, and specialists
• Ensure all correspondence is completed in a timely and effective manner including the creation of Critical Path Letters, Proof of Losses, and Reservation of Rights letters etc
• Responsible for recognizing questionable claims, subrogation, and risk opportunities

Property Claims Examiner

Product Manager

• Move ideas from concept → working prototype using AI tools and independently ship A/B tests using experimentation platforms
• Prototype, test, and launch improvements quickly across self-service and claims journeys
• Use GenAI to draft flows, content, and experiments
• Use analytics + AI-assisted analysis to identify drop-offs, friction, and opportunities
• Launch and iterate on journey improvements (flows, messaging, nudges, features) quickly
• Own the product strategy and roadmap across self-service, claims, or telematics experiences
• Improve customer engagement, retention, and digital adoption
• Deliver experiences that reduce effort and keep customers engaged post-purchase
• Work closely with engineering, design, and data partners to ship meaningful improvements
• Prioritise impact over volume – focus on what moves customer and business outcomes
• Simplify how work gets done – cut process where it slows delivery
• Build a culture of shipping, learning, and iterating quickly

Product Manager – Digital Self-Service, Claims & Telematics

• Act as a strategic partner to managers and directors, supporting the analysis and monitoring of monthly performance results
• Consolidate, analyze and interpret operational, financial and customer experience metrics (e.g., occupancy, revenue, average ticket, NPS, etc.)
• Identify performance deviations from targets and conduct structured root-cause analyses
• Support the design and facilitation of executive performance forums (performance meetings, committees, presentations to the board)
• Lead the breakdown of strategic planning into targets, KPIs and initiatives, from the executive level (CEO) down to managers and supervisors
• Ensure alignment between strategy and execution, maintaining consistency in KPI and target definition across the organization
• Structure and monitor action plans to improve results, ensuring execution discipline (follow-up, deadlines and ownership)
• Apply performance management and continuous improvement methodologies (PDCA, root cause analysis, initiative prioritization)
• Develop studies and analyses to support decision-making (e.g., performance by business unit, seasonality, demand behavior)
• Support the enhancement of tools, dashboards and management reports
• Act as a change agent, promoting a data- and results-driven culture
• Interface with diverse areas (Operations, Sales, Marketing, Finance, Customer Experience, etc.)

Senior Strategy Analyst

• Conduct research, analyze data, formulate insights, produce reports for senior leadership, and slide content as needed, and combine market intelligence perspectives and qualitative and quantitative data
• Work closely with internal business leaders across Aviva to assemble market intelligence, assess capabilities and benchmark performance
• Produce meaningful supporting materials for Executive office, Group executive presentations, board meetings (Aviva plc, and Canada), and various departments as required to communicate information and ideas effectively and simply
• Independently drive analysis to arrive at options and recommendations using a hypothesis and data-driven approach, liaising with Finance, Analytics and Actuarial teams
• Support the research & development of perspectives on emerging industry trends
• Curate and contribute to a centralized depository of competitive intelligence data along with providing meaningful commentary on the significance to Aviva, highlighting risks and opportunities
• Support ad hoc analysis and reporting requests from senior leadership

Senior Analyst, Corporate Strategy – Competitive Intelligence

Procurement

• Drive continuous and steady improvement of vendor KPI’s and manage vendor relationships
• Support and develop team capabilities in their roles and career aspirations
• Have honest, constructive conversations, set clear direction and goals
• Look for new and incremental ways to improve things every day for customers
• Understand and apply risk management controls and help the team to meet compliance obligations
• Use data and insight to determine how to improve overall performance and results
• Think creatively to develop solutions or identify problems
• Take the lead on project management and change initiatives within the team
• Develop and recommend the strategic direction for the department
• Represent the team in senior management discussions internally and externally
• Manage a team that tracks and analyzes data to assess vendor performance
• Act as a Change Champion and drive continuous improvement of vendor performance

Senior Vendor Management Leader

• Maximize revenue by developing a sales strategy for each of the company’s market segments based on historical data.
• Analyze consumer behavior to determine sales policies that generate the highest possible revenue.
• Apply tactics grounded in disciplines that consider consumer behavior at a macroeconomic level, correctly positioning product and pricing to optimize revenue potential.
• Monitor and manage demand to adjust price and availability based on customer behavior.
• Increase RevPAR (Revenue per Available Room) and TrevPAR (Total Revenue per Available Room).
• Analyze and determine optimal pricing for revenue-generating units.
• Assess the balance between average daily rate, occupancy and distribution channels to identify opportunities to improve profitability.
• Analyze the market and develop dynamic pricing strategies with the objective of maximizing revenue.