Customer Success Manager – West, Southern California

BrainPOP

Customer Success Manager driving the success of strategic school districts at BrainPOP. Cultivating partnerships to maximize engagement, retention, and revenue expansion.

Posted 7/17/2026full-timeArizona, California • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in K-12 supplemental curriculum and enterprise software sales, with a strong focus on account management, customer satisfaction, and strategic growth initiatives. Proficient in managing relationships with educational partners and leveraging CRM tools for effective pipeline management and reporting.

Highest-signal resume keywords

Enterprise Software SalesAccount ManagementK-12 Curriculum KnowledgeCRM Management (Salesforce)Project and Time Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Growth StrategiesPricing ProposalsSoftware ImplementationsForecastingReporting

Soft Skills

Customer AdvocacyCommunicationRelationship ManagementFeedback GatheringProblem Solving

Tools & Technologies

Salesforce

Industry Keywords

K-12 EducationSupplemental CurriculumEducational TrendsOnboardingCustomer Success

About the role

Key responsibilities & impact

Own the end-to-end success of significant and strategic partner school districts, from seamless onboarding through successful renewal.
Proactively identify and pursue growth opportunities within your assigned districts, initiating strategic conversations to expand adoption and upsell relevant resources.
Create accurate pricing proposals that take into account historical customer information.
Develop comprehensive expertise in BrainPOP's products to deliver exceptional support and service to educators.
Serve as the primary relationship manager, expertly guiding partners through the onboarding and implementation process.
Maintain consistent communication with district and school leaders to foster ongoing BrainPOP utilization, gather valuable feedback, share new features, and proactively address any challenges. You will champion high levels of customer satisfaction while effectively managing partner expectations.
Collaborate with fellow Customer Success team members to develop innovative strategies for leveraging internal tools to enhance communication and support for all BrainPOP users.
Partner closely with teams across BrainPOP to drive renewals and identify account growth opportunities. You will also communicate key observations and partner feedback to inform future product development.
Develop and execute strategic account-based growth plans that thoughtfully consider potential risks and complexities within your territory.

Requirements

What you’ll need

5+ years experience in enterprise software sales or account management in K-12 supplemental curriculum
Proven experience in identifying value-based opportunities for customers, advocating partner needs internally and externally
Knowledgeable about the K-12 landscape at the national and state level, including curriculum, standards, and evolving educational trends; ability to lead strategic topical conversations with district leaders
Experience with software implementations in K-12
Experience managing pipeline in a CRM (Salesforce preferred) and the ability to forecast and create reports to inform strategic decision-making management
Proven competencies in project and time management; skillfully manage all drivers of account growth and customer relationships
Experience in education or as an administrator a plus.

Benefits

Comp & perks

Competitive salary
Flexible working hours
Paid time off