BrainPOP

Artificial Intelligence

• Produce ad-hoc analysis from Snowflake (our Data Warehouse) or other in-house telemetry systems as required for Marketing, Product, Finance and GTM with focus on
• Data modeling & validation as required for Tableau dashboards, along with deployment of dashboards as needed
• Translating Tableau workflows into Streamlit apps as required for experimentation
• Analysis of teacher segmentation & usage patterns within our products
• Monitor key performance indicators (KPIs) related to user engagement, product usage, and revenue metrics. Identify areas for improvement and optimization and provide recommendations to enhance performance & identify trends, patterns and opportunities
• Ensure data accuracy, consistency, and completeness across all systems
• Design data models and analytic frameworks for repeatable workflows- product usage analytics, account churn, book of business renewals, customer feedback - and turn them into a reusable, invokable tool using Snowflake and dbt, modeled in the semantic layer for quick business insights through CortexAI
• Transform raw Snowflake data into reusable data models that can be pipelined into dbt & the semantic layer
• Help in modeling, documentation & QA for CortexAI models to support semantic view for natural language query capability
• Write and iterate on prompt & skill structures (YAML + Markdown skill files) based on output quality and stakeholder feedback
• Evaluate model outputs rigorously and enable business to produce analyst-quality output using semantic layer capability

Data AI Co-op, Internship

Customer Success Manager

• Own the end-to-end success of significant and strategic partner school districts, from seamless onboarding through successful renewal.
• Proactively identify and pursue growth opportunities within your assigned districts, initiating strategic conversations to expand adoption and upsell relevant resources.
• Create accurate pricing proposals that take into account historical customer information.
• Develop comprehensive expertise in BrainPOP's products to deliver exceptional support and service to educators.
• Serve as the primary relationship manager, expertly guiding partners through the onboarding and implementation process.
• Maintain consistent communication with district and school leaders to foster ongoing BrainPOP utilization, gather valuable feedback, share new features, and proactively address any challenges. You will champion high levels of customer satisfaction while effectively managing partner expectations.
• Collaborate with fellow Customer Success team members to develop innovative strategies for leveraging internal tools to enhance communication and support for all BrainPOP users.
• Partner closely with teams across BrainPOP to drive renewals and identify account growth opportunities. You will also communicate key observations and partner feedback to inform future product development.
• Develop and execute strategic account-based growth plans that thoughtfully consider potential risks and complexities within your territory.

Customer Success Manager – West, Southern California

Account Manager

• Drive net-new revenue growth and expansion opportunities across strategic K-12 district and state-level accounts alongside Sales and Success Reps
• Develop and execute national account strategies aligned to company growth priorities and market expansion goals in partnership with Regional Heads of Growth and Success
• Identify, cultivate, and expand executive-level relationships with Superintendents, Curriculum Leaders, State Leaders, and strategic education organizations
• Partner closely with Regional Sales Leaders and Account Teams to accelerate large district opportunities and multi-year agreements
• Support high-priority enterprise pursuits, executive escalations, and strategic expansion opportunities
• Collaborate cross-functionally with Marketing, Product, Customer Success, and Partnerships teams to maximize market impact and customer value
• Lead the company’s national events and strategic engagement strategy across key education organizations and conferences in partnership with the Marketing team
• Develop ROI-driven event strategies designed to increase pipeline generation, executive engagement, brand awareness, and strategic partnerships
• Coordinate executive participation, customer engagement plans, and follow-up strategies tied to measurable business outcomes
• Represent the organization as a thought leader and executive presence within the K-12 education market
• Support retention and growth efforts across top K-12 district accounts
• Partner with Customer Success and Sales Leadership to proactively mitigate renewal risk and identify expansion opportunities
• Engage directly with executive stakeholders on strategic renewal conversations and escalated customer situations
• Support district adoption, activation, and long-term partnership health aligned to improving GRR and NRR outcomes
• Deliver hands-on field coaching and strategic deal support to sales team members and frontline managers
• Conduct 1:1 in-field coaching aligned to company-wide and GTM Priorities & Outcomes

Head of National Strategic Partnerships

Product Marketing

• Lead, develop, and grow the Technical Arm of our Revenue Operations team
• Set the technical bar on the team: code review standards, documentation discipline, AI-tool fluency, and a culture that treats data quality as standing infrastructure.
• Own career development for each direct report — clear growth paths, regular feedback, and stretch assignments.
• Define and evolve the team’s operating cadence: sprint planning, post-mortems, vendor reviews, and platform release management.

Manager/Senior Manager, GTM Architecture and Automation

• Oversee a school book of business, driving engagement, retention, and growth
• Manage partner schools from onboarding to renewal
• Identify upsell opportunities
• Provide exceptional support through a deep understanding of BrainPOP’s products and customer needs
• Travel occasionally for on-site customer engagements and/or conferences
• Act as the relationship manager and oversee all aspects of partners' onboarding and implementation process