Technical Account Manager – Splunk Platform

Cisco

Technical Account Manager for Splunk, optimizing the platform for critical customers. Providing guidance, mentorship, and aligning strategies with internal teams for maximum customer satisfaction.

Posted 6/7/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

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Hard Skills

SplunkSplunk CloudBashJavaPython.NETenterprise Cloud Migrationmulti-tier architecturesclusteringscalabilitydata governance

Soft Skills

mentorshipcustomer satisfactioncollaborationcommunicationstrategic planningproblem-solvingprocess developmentrisk mitigationdocumentationcustomer experience

Tools & Technologies

Splunk Enterprisetechnical support systemsCustomer Success Management toolsProfessional Services toolsinternal workflow tools

Certifications & Qualifications

Splunk Core Certified Consultant

Industry Keywords

enterprise-level architecturesystem performancecapacity planningupgrade planningoperational efficiencytechnical escalationscustomer successaccount strategiescost reductionmeasurable outcomes

Tech Stack

Tools & technologies

CloudJava.NETPythonSplunk

About the role

Key responsibilities & impact

Provide high-quality guidance and mentorship on enterprise-level architecture, configuration, and data governance in Splunk Enterprise and Splunk Cloud environments to ensure optimal system performance.
Execute strategic adoption activities, including regular meetings and documentation, to demonstrate valuable, measurable outcomes to our customers.
Design and prioritize solutions that address scalability, performance, integration, and technical debt to optimize customer workloads.
Build outcome-focused assessments to drive cost reduction, mitigate risks, and improve overall operational efficiency.
Assist customers with capacity and upgrade planning to ensure complete readiness for key events and major projects.
Serve as the dedicated point of contact for adoption, enablement, and technical escalations to streamline the customer experience.
Monitor and lead interactions with technical support teams to resolve high-priority cases quickly and prevent future incidents.
Collaborate continuously with Customer Success Managers, Sales teams, and Professional Services to align on comprehensive account strategies.
Contribute to team scaling by building repeatable processes, developing collateral, and implementing new tools to improve our internal workflows.
Drive high customer satisfaction (CSAT) by identifying success stories and uncovering opportunities for product upsell and expansion.

Requirements

What you’ll need

5+ years of experience administering and using the Splunk platform.
3+ years of experience in Splunk implementation, build, and architecture.
2+ years of experience working specifically with Splunk Cloud.
1+ years of hands-on experience with scripting languages (e.g., Bash) and application development (e.g., Java, Python, .NET).
Experience executing 1 or more enterprise Cloud Migration projects.
Splunk Core Certified Consultant accreditation (preferred).
Familiarity with the broader suite of Splunk-related products and integrations (preferred).
Advanced knowledge of multi-tier Splunk architectures, clustering, and scalability topics (preferred).

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Professional development opportunities