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Customer Success Specialist – Security
CiscoCustomer Success Specialist advising Cisco customers on security product adoption and driving measurable business value. Leading engagements, workshops, and providing strategic insights for product improvement.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expert-level knowledge in security solutions such as Secure Access, Umbrella, DUO, and NGFW, while effectively guiding customers in strategic decision-making and product adoption. Proven ability to document and communicate multi-functional adoption plans and mitigate risks in security integration with SDWAN and Data Center architectures.
Highest-signal resume keywords
Expert-Level Knowledge of Secure AccessExpert-Level Knowledge of UmbrellaExpert-Level Knowledge of DUOExpert-Level Knowledge of NGFWCISSP or CISM Plus CCIE Preferred
ATS Keywords
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Hard Skills
Security ConsultingTechnical Customer SuccessProduct Adoption StrategiesRisk MitigationCustomer Requirement VerificationAdvanced Security Features UtilizationSDWAN IntegrationData Center Architecture (ACI)Documentation of Adoption Plans
Soft Skills
Strategic AdvisingFacilitation of Executive-Level WorkshopsMulti-Functional Communication
Tools & Technologies
XDRSNASecure Workload
Certifications & Qualifications
CISSPCISMCCIE
Industry Keywords
Security IntegrationProduct Roadmap DevelopmentCustomer Engagement
About the role
Key responsibilities & impact- Serve as a strategic advisor and technical expert
- Lead targeted engagements that accelerate product adoption
- Facilitate executive-level workshops
- Provide feedback that directly crafts Cisco’s product roadmap
- Identify and mitigate adoption risks
- Document adoption plans and multi-functional communications
- Guide customers on strategic and tactical decisions
Requirements
What you’ll need- 10–12+ years in security consulting or technical customer success roles
- Expert-level knowledge of Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, and XDR/SNA
- Solid understanding of how security integrates with SDWAN and Data Center (ACI) architectures
- Expert in verifying customer requirements and driving ongoing utilisation of advanced security features across global ecosystems
- Bachelor's or Master's degree in Engineering or Computer Science
- Multiple advanced certifications (CISSP or CISM plus CCIE preferred)
Benefits
Comp & perks- Professional development opportunities