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Cisco

Customer Experience Success Specialist

Cisco

Customer Success Specialist at Cisco driving product adoption and technical guidance for enterprise customers. Collaborating on strategies to ensure customers achieve business value from their investments.

Posted 7/1/2026full-timeSydney • 🇦🇺 AustraliaSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CAI technical consulting with a focus on public cloud integrations and AI-driven infrastructure. Proven ability to lead customer engagements, drive product adoption, and align projects with strategic business goals.

Highest-signal resume keywords
CAI Technical ConsultingPublic Cloud IntegrationsAI-Driven InfrastructureAdvanced CertificationsCustomer Engagement Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Integration KnowledgePublic Cloud (AWS, Azure, GCP)AI-Driven Infrastructure MasteryAdoption PlanningProject Alignment
Soft Skills
Strategic AdvisingWorkshop FacilitationCustomer Guidance
Tools & Technologies
ACIHyperFlexUCSNexusIntersightNutanixNDFC
Certifications & Qualifications
CCIECISSPCISM
Industry Keywords
Technical ConsultingProduct AdoptionBusiness Value

Tech Stack

Tools & technologies
AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact
  • Serve as a strategic advisor and technical expert for customer engagements
  • Lead high-impact workshops and sessions tailored to customer needs
  • Accelerate product adoption and drive measurable business value
  • Document adoption plans and ensure project alignment
  • Guide customers on strategic decisions and product utilization

Requirements

What you’ll need
  • 10–12+ years in CAI technical consulting or success roles
  • Deep integration knowledge across ACI, HyperFlex, UCS, Nexus, Intersight, Nutanix, and NDFC
  • Mastery of public cloud integrations (AWS, Azure, GCP)
  • Expert understanding of AI-driven infrastructure and specific adoption challenges
  • Bachelor’s or Master’s degree in Engineering or Computer Science
  • Multiple advanced certifications (CCIE plus CISSP or CISM preferred)

Benefits

Comp & perks
  • Health insurance
  • 401(k) retirement plan
  • Paid time off
  • Professional development opportunities
  • Flexible working arrangements