Senior Customer Success Architect

Cisco

Senior Customer Success Architect at Cisco Isovalent, guiding customers on cloud-native technologies and Kubernetes. Building relationships and providing technical expertise for successful platform deployment.

Posted 7/7/2026full-timeRemote • 🇨🇦 CanadaSenior💰 $126,000 - $160,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Kubernetes architecture and cloud-native technologies, with a strong focus on customer engagement and value realization. Capable of creating training materials and conducting workshops to enhance customer success with Cisco Isovalent Enterprise Platform software.

Highest-signal resume keywords

Kubernetes ArchitectureCloud-Native TechnologiesCustomer EngagementNetworking KnowledgeOpen Source Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KubernetesCloud ProvidersNetworkingProduction RolloutsTechnical Documentation

Soft Skills

Customer Relationship ManagementAdvisory SkillsCollaboration

Tools & Technologies

Cisco Isovalent Enterprise PlatformAWSAzureGCP

Industry Keywords

Open Source SoftwareCloud ComputingTechnical Workshops

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformKubernetesOpen Source

About the role

Key responsibilities & impact

Help our customers be successful with Cisco Isovalent Enterprise Platform software
Engage with assigned customer accounts to accelerate their value realization by designing, implementing and guiding production rollouts
Build deep technical relationships with key customer stakeholders and be a trusted advisor
Conduct workshops for customers on our existing and new product capabilities
Leverage your customer's domain knowledge to collaborate with engineering and support teams to unblock customer issues
Help create workshops, training material, reference architectures, product documentation and any relevant artifact that would help us provide additional value to our customers
Be continuously passionate about technology, an expert opinion and prior experience with Open Source Software (OSS), Kubernetes and cloud providers

Requirements

What you’ll need

Bachelor’s + 8 years of experience or Master’s + 6 years of experience or equivalent industry experience
3+ years of experience in advanced Kubernetes architectural components and their relationships
3+ years of experience leading or playing a critical role in helping customers adopt Kubernetes and auxiliary cloud-native technologies at scale in production environments to include experience with at least one major cloud provider (AWS, Azure, or GCP)
3+ years of experience in networking knowledge, including in-depth experience with Kubernetes networking.

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Optional 10 paid days per full calendar year to volunteer